- Enable Seller Ratings on Google Shopping and Search Ads
- Higher CTR on Google Ads, so More Visitors at Lowered CPC
- More Customers, so Improved Brand Recall and Repeat Business from them.
Google Customer Reviews app will help you Show Survey Opt-in to your customers who place an order on your store.
That Survey Opt-in allows your customers to provide high quality feedback when it is requested by Google.
Google Sends Survey requests after few days of expected delivery dates.
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How this app can help your business?
- App helps you with Suvery Opt-in Module, which does not work in Shopify in Shopify's standard form.
- App helps you display Google Customer Reviews badge on your site's pages.
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Must read about app.
- Once Survey Opt-in Popup is shown by App, it is upto customer's wish if they want to Opt for Google's Survey request or not.
- It is Google that sends Survey Requests and App has no control over their process.
- Survey requests(review requests) are sent by Google after Shipping Duration you have entered + few days(upto 7).
- Your good customer service can increase number of review submissions against opt-ins, as satisfied or happy customers are more likely to leave review when requested by Google.
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Google's Terms and Conditions.
1. Availability
Google Customer Reviews Program is available to merchants of following Countries
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Chile
- China
- Colombia
- Czechia
- Denmark
- France
- Germany
- India
- Ireland
- Italy
- Indonesia
- Japan
- Hong Kong
- Malaysia
- Mexico
- New Zealand
- Netherlands
- Norway
- the Philippines
- Poland
- Portugal
- Russia
- Singapore
- South Africa
- Spain
- Sweden
- Switzerland
- Taiwan
- Turkey
- United Arab Emirates
- United States
- United Kingdom.
2. Google Customer Reviews Help Docs by Google
- Main Help and Documentation Page
- Google Customer Reviews basics
- Google Customer Reviews guidelines
- Google Customer Reviews website badge
- Google Customer Reviews opt-in and survey
- Onboarding guide - Configure your account
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Concerned About Recently Received Bad Reviews the App?
App got major update from Google Trusted Store to Google Customer Reviews as program itself was changed by Google. We too updated the app. Here are the reasons because of which some of the frustrated merchants left those poor reviews.
- Stores did not have sufficient orders. 2 stores which left poor reviews, hardly had any orders in the 3 months time. Without any order how can Google send review requests to anybody!
- Some of the stores overlooked our emails of App getting udpated and the blamed us for not working.
Have a look at those stores which are still getting reviews after program has been changed from Google Trusted Stores to Google customer reviews.
- www.morsetoad.com >> Google Customer reviews page
- www.bachelorettesuperstore.com >> Google Customer reviews page
- www.icewraps.com >> Google Customer reviews page
- www.mytecell.com >> Google Customer reviews page
- www.flagsrus.org >> Google Customer reviews page
- www.ledsmiths.com >> Google Customer reviews page
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List of Stores with approved Badge and seller ratings.
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Other Awesome Apps by Simprosys Team to Boost Your Business
- Google Shopping Feed - Most efficient Google Shopping Feed app for Google Shopping Campaigns.
- Bing Shopping Feed. Works on the top of Google Shopping App and reduces your work. Create Bing Shopping Feed in two clicks..
- Simp Questions And Answers - Will take care of SEO Automatically
Google Customer Reviews reviews
The app is great, it works perfectly, no issues at all. What separates this app from others is the level of service that Amit provides. He us SUPER responsive and always very keen to help. He goes WAY beyond in assisting his clients - he should be charging 5x for his services, but this is why you see so many positive reviews for his work. There are far too few people like Amit in business today, so as far as we're concerned he has a client for life. Thanks for a great product and an even better service-minded approach to your business!
Wow, best app we've bought so far! Already have 30 five-star reviews on our store and it's only been a couple weeks since Google approved us as a Trusted Store. We highly recommend it!
UPDATE: it's been roughly 2 years since we activated this app and we've had hundreds of great reviews and we can attribute substantial incremental revenue and an increase in CTR and conversions. Amit is always on the ball to provide amazing customer service as well.
Thanks Amit!
Great App and very helpful for our shop!
Bottom line is that this app doesn't work for me, and I have given the developer over 25 days to fix it.
Google Merchant Centre has not shown any survey's offered or opted into, since January 2018.
I gave the developer the chance to fix it (on the 20th March), he asked for store access finally on 25h March. He asked for Google Merchant Centre access on the 27th March, and I chased for a response on 29th March.
Now finally on the 16th April, I have given up waiting and removed his access to Google Merchant Centre. No additional updates, no response, no request for more time, no solutions, still no fix.
Interestingly enough, after checking another app I have installed by this same developer, the Bing Feed app also shows no clicks in the dashboard after being installed in February. It's a shame as I had high hopes for these two apps :(
This app was a breeze to set up! Had Google Customer Reviews up and running in just a couple of minutes after installing the app.
Very useful application, saved a lot of time
Great app + great customer service. Can't go wrong.
App was very easy to install and set up. Support was also prompt and helpful.
I have had this app for 2weeks. The customer is ask if they will accept a google review. The request for review is never sent to the customer. My web team has made repeated request for assistance and guidance. The support team tells my web team it takes about a week for the review to be sent. It’s been 2 weeks and none of my customers have received any request for review. I have 500 products on my site. I do 250K a year on Shopify. Thank God they only took me for 25 dollars
UPDATE: As of Mach 6 2014. I have received 2 reviews in the last 3 days I personally had 6 family members that went onto my site and bought a mouse trap each. All 6 requested reviews at checkout. All were done on the same day.
I have move from one star to two start based on the fact that I can confirm that 6 opted in for review and only 2 received them
WORTH IT! I had been wanting to implement Google Customer Reviews but didn't really know how to do it myself. This app made it so easy!
I've had it for about 3 months.
Do note: the badge doesn't show up on organic google searches. Only if you have a sponsored ad (which we don't). So it's kind of useless as far as searches go for us.
Also note: the badge doesn't currently show up on mobile devices. I think this is more of a Google thing rather than specific to this app.
Also: it takes about a week for the reviews to sync to Google. So you may have received a review on 1-1, according to the app, yet it may not show up on your badge until around 1-10.
Best of all is that the customer service has been excellent. Amit has responded to all questions within a day. Highly recommend.
