Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and seamless integration. It's praised for efficiently collecting Google Customer Reviews, boosting store credibility. Its one-time charge is seen as cost-effective compared to subscription-based apps. Support is often highlighted for their prompt and expert assistance, with team members like Milan and Saad receiving special mentions. Merchants recommend it for its time-saving capabilities and positive impact on e-commerce operations.

February 8, 2024

I had a problem with the app.
Got Chatting with a representative who was nice enough to educate me on what the requirements for the badge is.

Not what I wanted to hear, but they surely gave me the knowledge to overcome the problem.

Over 5 years using the app
March 6, 2024

The app works great; configuring yourself is possible, but I would recommend going through the configuration and then reaching out to support to verify and adjust; their support is really good, and they are able to get it working perfectly quickly. Highly recommend.

Garden Elements
United States
3 months using the app
March 16, 2024

I've been using this Shopify app for a while now, and what sets it apart is its stellar support team. Whenever I've encountered an issue, their support agents have been quick to respond and incredibly helpful.

Unlike other brands where support feels impersonal or lacks expertise, this team genuinely listens to your concerns and provides targeted solutions. They're not just reading from a script; they understand their product inside out.

What I appreciate most is their speed. No long wait times or back-and-forth emails. They hear your problem, understand it, and swiftly provide a solution. It's refreshing to get such efficient support.

I highly recommend giving this app a try. Their support alone makes it worth it!

25 days using the app
February 16, 2024

The team at SMPS is so helpful and reliable! they were able to help me set up my code correctly since I think I was doing something wrong. They came in and handled the entire thing for me. I would recommend this app.

United States
16 days using the app
January 12, 2024

Am tech illiterate. Have emailed them 4-5 times since downloading this very straightforward app to ask (in hindsight) very straightforward questions. They responded quickly and kindly every single time. Great app and service. We recommend!!

United States
Over 2 years using the app
March 4, 2024

Always great service

Hollyberry Cosmetics UK
United Kingdom
Over 5 years using the app
February 6, 2024

Firstly, it is great that this app is a "one time charge" and not a "subscription" app which so many other extensions unnecessarily use.

Next I would like to thank Saad for his great support in helping me setup. I had a problem where I was using Merchant Center Next, which does not support the current integration for Google Reviews, however there was a workaround. Saad basically did most of the work for me and within a few minutes Google Reviews was working on my store.

I can definitely recommend this to others in a similar situation to myself.

About 12 hours using the app
January 2, 2024

I could not get it to work following the simple instructions. I tried everything. After reaching out to support they were able to fix the problem right away.

United States
3 days using the app
December 29, 2023

Very useful app and very helpful customer service. All around happy with the purchase

Flagman of America
United States
18 days using the app
January 5, 2024

Good support. Helped me with my questions about the setup

United States
16 days using the app