Reviews (284)
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I couldn't work out how to install the software, when I asked them they did it for me straight away. Excellent customer service. Thanks
Didn't work for us at all. Was not happy with the app. Nice app owner and available, but I couldn't get it to work properly.
Perfect integration and excellent support - works well in checkout. Can wait for my trusted badge this is so exciting..
5 stars hands down.
Unlike other apps, this is a one time fee. I thought I followed the instructions but couldn't get it to work.
Emailed support and they logged it and fixed it for me within 15 mins from emailing them.
This would best the $25 I ever spent on an app.
Really excited for this app. Easy to install, I had a few issues on my end, and the customer service was outstanding. Quick and effective response. Milan, out of kindness, even helped me with an issue that ended up being unrelated to the app install. Just fantastic. -cofounder of The Rescue Kit Company www.therescuekitco.com @therescuekitco
The app "Google Customer Reviews" doesn't work, we 've been expecting to see our business 106 google reviews linked to the website, asked for a refund, sorry not worth the money :( Still waiting for customer support replay.
With this response, I would like to educate other merchants too, Any reviews collected by any other source not covered in the list on this URL(https://support.google.com/merchants/answer/190657?hl=en) will not be accepted by Google. In your case, you wanted to connect your Local Business reviews with the Online Seller Rating program of "Google Customer Reviews".
When you asked for the refund, without any other question, we had approved it. All we need is, app must be uninstalled. http://bit.ly/37pVb9L
We already had approved the refund request around 11 hours ago and within 12 hours of your request. Kindly look at the screenshot.
But, instead of removing the app and letting us know, you preferred to write the review. That too after the gap of 10 hrs from the time we had accepted the refund request. http://bit.ly/2SAIC6i
App is mostly useless. It installs code google gives you for free. Thats generally fine as its at least supposed to save you the time. However the code that was installed automatically had a bug in it that prevented the popup from working. Therefore had to fix the code and install it myself which defeats the entire purpose. I sent a support ticket before trying to fix it with no response. Out the $ and time as I probably spent more time debugging the issue than just doing it myself from the get-go.
Hello,
Apologies for the inconvenience caused to you due to the delay in replying.
We usually strive to reply to our merchants within 24 hours but sometimes, due to a heavy flow of support tickets or limited resources, it may take longer time to respond.
Also, We have already replied to you via your original support ticket. Hope you have got. If you are still facing any issues with the app setup or Google Customer Reviews Program, please reply back to us via the same email.
If you would like we can also arrange a Google Meet call with a screen-sharing facility.
Thank you so much.
Milan Vaghela
Product Lead - Simprosys InfoMedia
Easy integration and very fast support. I needed help and the support immediatly helped me and solve my problem.
Great customer service! Easy app setup will definitely recommend for anyone who wants to add google reviews to site.
Wonderful customer service. Quick response, professional service. Would recommend for ppl who want a google customer review properly installed.