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No service / customer support. I've tried via live chat and email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales.
The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.
Wanted to buy, only had one question in advance and sent it to them. No answer for one week. So maybe I get a response when writing a valuation...
Hi there,
My name is Rhian Beutler and I am the Co-Founder of Govalo. Thank you for reaching out to us.
Here at Govalo we want to give all of our customers an excellent customer experience, 100% of the time.
However, I believe that there may be a point of confusion, as every email address we email to get ahold of you bounces back, and we have no record of you ever emailing us.
Our team has attempted to get in contact with you via email, WhatsApp, Instagram and Facebook, and we know it is getting late in Germany, so it’s okay if you do not respond today.
We want to make this right, and want to help you find the solution that you need.
Please email us at support@govalo.com ASAP so that we can get in contact with you and help answer the question(s) that you need to have answered and to see if we can find a resolution to the challenge that you have with our app.
We are looking forward to hearing from you.
All the best,
Rhian Käthe Beutler
Co-Founder
Govalo