Grapevine Post Purchase Survey
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
$25/month. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 5.0 (175)
- Developer
- Union Works Apps
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Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Grapevine Surveys helps Shopify merchants collect unlimited survey responses and customer feedback without worrying about limits. Run post-purchase surveys, NPS, POS surveys, and one-click email surveys. Use advanced targeting and reporting to combine survey responses with customer and order data, improve marketing decisions, refine CX, and spot trends across channels. Integrates with Shopify Flow, Klaviyo, GA4, and Google Sheets. Works with all Shopify plans.
- Attribution surveys to see which marketing channels really drive customers
- Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
- Make data-driven decisions by turning high-volume survey data into insights
- Powerful survey reporting with filters, segmentation and unlimited responses
- Integrations that push survey data into your automation and analytics stack
- Popular with stores like yours
- Based in United States
Languages
English, French, Spanish, German, Italian, Portuguese (Brazil), and Portuguese (Portugal)
Works with
- Customer accounts
- Shopify POS
- Shopify Flow
- Shopify Admin
- POS
- Klaviyo
- Checkout Extensions
- Google Sheets
- Thank you & Order Status Page
- Google Analytics
Categories
Form customization
Survey types
Submission management
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Complete
$25 / month
Features
- Unlimited Responses
- Unlimited Surveys
- Works on all Shopify plans
- Post Purchase, Email & Onsite Surveys
- Multi-lingual Post Purchase Surveys
- Surveys on multiple channels
- Flow integration to push response data
- Fixed, Open Text, Multi-Choice, CSAT,NPS
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (175)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants appreciate this survey tool for its high response rates, up to 75%, which helps refine marketing strategies. It's easy to set up and use, even for those with limited technical skills. The integration with Klaviyo and Shopify Flow is seamless, enhancing data collection and marketing automation. Merchants also value the quick implementation, cost-effectiveness, and customizable features that improve customer engagement and informed decision-making. Customer support is noted for being responsive and helpful.
Huge fan of Grapevine! We're running post purchase surveys in checkout and "one-click" surveys in email for NPS and more. The pricing is amazing for the functionality they provide. The support team is fantastic as well!
Many thanks for your fantastic review, we really appreciate it.
It’s great to see you’ve been making the most of our brand new One-Click Surveys. It was a pleasure helping. We'll be here if you need anything else.
Sam at Grapevine had been very helpful and responsive. We've immediately had an improvement in our response rate since switching to Grapevine.
Great to hear you've already seen an improvement in response rates since switching to Grapevine. More responses means better insights into what your customers are thinking 📊
Thanks for the kind words! 😊
Really enjoying this so far for my store. Getting great insight on customers at an important part of their journey (post purchase)
Post-purchase is a really effective moment to ask questions like how customers heard about you and to capture feedback while the experience is still fresh. Great to hear you’re getting useful insights from Grapevine so early on.
Thanks for such a nice review!
Support
App support provided by Union Works Apps.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, staff members
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Staff members
Name, email address, phone number
View and edit store data:
Customers, orders, staff accounts, Online Store
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Edit customers
Customer data
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Edit orders
All order history
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View staff accounts
Staff accounts
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Edit Online Store
Online Store script tags, Online Store page content on a path controlled by the app
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View other data
Locations
Featured in
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