Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Built for Shopify
$25/month. 28-day free trial.
Rating (5.0)
Reviews

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business
  • Use directly in Shopify admin

About this app

Launched

August 17, 2017

Languages

English

Works with

Shopify POS, Checkout, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, Flow

Uncover customer insight with multi-question post-purchase and on-site customer satisfaction surveys

Gain valuable insight from multi-question customer surveys to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize your marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.

Gain valuable insight from multi-question customer surveys to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize your marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential. more
  • Optimize your marketing spend: Discover attribution insights that drive growth
  • Multiple survey types: Fixed response, freeform text or Net Promoter Score (NPS)
  • Simple set-up: Our intuitive UI and hands-on support team have you covered
  • Unlimited surveys and responses: Collect valuable zero-party customer data
  • Your survey, your way: Fully customizable surveys with zero Grapevine branding

Pricing

28-day free trial

Complete

$25/month

  • Unlimited Survey Responses
  • Unlimited Surveys
  • Online Store, POS, Email Link & Headless Survey Channels
  • Insight Reports
  • Built for Shopify

Complete

$25/month

  • Unlimited Survey Responses
  • Unlimited Surveys
  • Online Store, POS, Email Link & Headless Survey Channels
  • Insight Reports
  • Built for Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

154 reviews

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its excellent customer support, ease of use, and insightful post-purchase surveys. They value its affordability, reliability, and customization options. The app's comprehensive data reporting aids in refining marketing strategies, while its real-time feedback feature enhances understanding of the customer's purchase journey.

October 27, 2023

I highly recommend this app for the support alone. The app made things very easy to setup... the one issue we ran into was around reporting and the support team worked tirelessly with us to ensure that we had exactly the reporting that we need in both the platform and via custom events in GA. I've never had such positive experience with an app and developer.

Fracture
United States
About 2 months using the app
Union Works Apps replied October 30, 2023

Thanks for the great review, Sean. It's great to see you get such valuable data and insight from your post-purchase attribution survey. We were more than happy to help you implement the GA4 events to allow you to push your survey responses into Google Analytics for more detailed reporting.

September 26, 2023

Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!

ALT. Fragrances
United States
Almost 2 years using the app
Union Works Apps replied September 28, 2023

Thanks for the great review Michael! Good to hear that the app has been assisting with your customer insight. It was a pleasure helping to get your NPS survey live and we're here if you need anything else.

August 28, 2023

Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!

Bluefishfinder.com
United States
Almost 5 years using the app
Union Works Apps replied August 30, 2023

Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!

About this app

Launched

August 17, 2017

Languages

English

Works with

Shopify POS, Checkout, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, Flow

Built by Union Works Apps

About Union Works Apps

5.0 average rating

7 years building apps for the Shopify App Store

86-90 Paul Street, London, EC2A 4NE, GB

Support

Send a message

support@grapevine-surveys.com

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