Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Built for Shopify
$25/month. Free trial available.
Rating (5.0)
Reviews

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business
  • Use directly in Shopify admin

About this app

Launched

August 17, 2017

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, Flow

Uncover customer insight with multi-question post-purchase and on-site customer satisfaction surveys

Gain valuable insight from multi-question customer surveys to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize your marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.

Gain valuable insight from multi-question customer surveys to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize your marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential. more
  • Optimize your marketing spend: Discover attribution insights that drive growth
  • Multiple question types: Fixed response, open text or Net Promoter Score (NPS)
  • Simple set-up: Our intuitive UI and hands-on support team have you covered
  • Unlimited surveys, unlimited responses, no branding and founder operated
  • Target surveys to new, returning or all customer in one or many languages

Pricing

Complete

$25 / month

  • Unlimited Responses
  • Online Store, POS, Email & Embed Channels
  • Multi-lingual Surveys
  • Checkout Extensibility Compatible
  • Built for Shopify
  • Flow

28-day free trial

Complete

$25 / month

  • Unlimited Responses
  • Online Store, POS, Email & Embed Channels
  • Multi-lingual Surveys
  • Checkout Extensibility Compatible
  • Built for Shopify
  • Flow

28-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

163 reviews

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for its simplicity, seamless integration, and affordability. It's praised for its intuitive interface that allows for easy creation of surveys, providing valuable insights into customer behavior and marketing campaign effectiveness. Features like monitoring NPS scores, real-life feedback, clear analytics, and integration with Shopify Flows are highly appreciated. The customer service is noted for its speed and responsiveness.

February 29, 2024

I've been using this app for 2+ years and it has been invaluable to my small business to understand how our customers are finding us. The app works great AND the customer service is awesome. I just reached out to the Grapevine team because some I thought there was an issue. Stuart very quickly troubleshooted what was going on, and it turns out the issue was with something completely different. I was able to get that resolved asap and really appreciate them helping me get it sorted! Highly recommend!

CORDA
United States
Almost 3 years using the app
Union Works Apps replied March 2, 2024

Hey Anna, thanks for the kind review. Yes, even though your issue was unrelated to our app, our support were happy to have helped you find a pattern and locate the root cause. Great to hear that Grapevine is providing you with valuable customer insight and to understand how your customers are finding you. All the best for now.

March 11, 2024

App is exactly what we need and is simple to use. Like that they just released an integration with Shopify Flows so that we can get these answers straight to our slack channel as well

Platterful
United States
Over 1 year using the app
Union Works Apps replied March 13, 2024

Thanks for the kind review Lowell. Great to hear that you've made good use of our new Shopify Flow triggers. We're always adding new features and love to hear how they're being used. We'll be here should you need anything else. All the best!

March 8, 2024

Super user-friendly even if you've never done surveys before. Also loved the fact that their Support team is very responsive.

Hamuq
Canada
4 months using the app
Union Works Apps replied March 11, 2024

Thanks for the kind review Rochelle. We were happy to help! It's great to see your Multi-Question survey doing so well. We'll be here should you need anything else.

About this app

Launched

August 17, 2017

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, Flow

Built by Union Works Apps

About Union Works Apps

5.0 average rating

8 years building apps for the Shopify App Store

86-90 Paul Street, London, EC2A 4NE, GB

Support

Send a message

support@grapevine-surveys.com

More apps like this

3.4 out of 5 stars 387 total reviews Free
Sell your products on any website or blog.
4.9 out of 5 stars 1478 total reviews Free plan available
Your all-in-one form app for custom forms, registration forms
Built for Shopify
4.3 out of 5 stars 44 total reviews Free plan available
Find the exact data points to grow your brand

Want to add an app?

Try Shopify free for 3 days