Grapevine Surveys

Name: Grapevine Surveys
Brand: Union Works Apps
Rating: 5.0 (151 reviews)

Built for Shopify

Free plan available. 28-day free trial.

Rating (5.0)

Reviews

151

Developer

Union Works Apps

Create a survey for new customers and returning customers

The Survey widget on the Order Status Page

Discover which sales channels are performing well for your store

Publish different surveys to different channels

Highlights

Built for Shopify

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business

Use directly in Shopify admin

About this app

Launched

August 17, 2017

Languages

English

Gain valuable customer attribution and experience insight to optimize your ad spend and operations.

Use Grapevine to quickly and easily build post purchase surveys, gather zero-party data and gain insights on your customers. HDYH, multiple choice, NPS and more! Use the information to inform your marketing spend and find out where your customers are really coming from. Grapevine will track all submissions including the order value against each survey response. Discover your best performing channels by comparing customer spend.

Setup new vs returning post purchase surveys on the order status page
Survey customers at multiple touch points using the standalone survey feature
Analyse survey responses against revenue to monitor best performing channels
Publish a post purchase survey on multiple channels including POS
Post purchase surveys with no branding and unlimited responses

Pricing

28-day free trial

Development Stores

Free

For all Development and Partner Stores
All features and integrations included

Complete

$25/month

Unlimited Responses
No Branding
Multiple Surveys
Surveys on Different Channels
Survey stats and reports
Multiple Integrations
And more...

Development Stores

Free

For all Development and Partner Stores
All features and integrations included

Complete

$25/month

Unlimited Responses
No Branding
Multiple Surveys
Surveys on Different Channels
Survey stats and reports
Multiple Integrations
And more...

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

151 reviews

Overall rating

Counts per rating level

93% of ratings are 5 stars
141
6% of ratings are 4 stars
9
1% of ratings are 3 stars
1
0% of ratings are 2 stars
0% of ratings are 1 stars

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its ability to track customer acquisition channels and offer insights into customer behavior. Its simplicity, quick setup, and intuitive interface are highly valued. The post-purchase survey feature and the 'how did you hear about us' function are particularly useful for understanding customer sources. The easy-to-read dashboard aids in decision-making based on survey results. The app is affordable, reliable, and effective, with responsive customer support.

July 5, 2023

Great app - ask all our first time customers where they found us using it and then back that into our CAC (reported sales by channel by spend) that we drive marketing budget decisions on. I've been around for a long time and spend a lot of money on different martech solutions (Mixed media modeling, multi-touch, incrementality, etc.). For the $ (and resources of startup) nothing comes close and have found more complicated things generally don't do better (makes sense when getting into large scale advertising with TV especially) but not at the scale of most shopify stores. You can't spend $25/ month in a better way if you have any kind of paid media budget in more than one channel.

Little Hunter

United States

6 months using the app

Union Works Apps replied July 5, 2023

Hi Dustin, thank you for this super review. Great to hear that the app is providing such valuable insight into where your first time customers are coming from. We have more exciting features planned for Grapevine that we hope will continue to add to the value of the app.

August 28, 2023

Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!

Bluefishfinder.com

United States

Almost 5 years using the app

Union Works Apps replied August 30, 2023

Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!

September 26, 2023

Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!

ALT. Fragrances

United States

Almost 2 years using the app

Union Works Apps replied September 28, 2023

Thanks for the great review Michael! Good to hear that the app has been assisting with your customer insight. It was a pleasure helping to get your NPS survey live and we're here if you need anything else.

All reviews