Grapevine Post‑Purchase Survey

Grapevine Post‑Purchase Survey

by Union Works Apps

Post-purchase survey - easy customer acquisition discovery

4.9 of 5 stars(46 reviews)

Customer acquisition survey

Use this simple post-purchase survey to discover which sales channels are performing well for your store.

Analyse the survey results

Use the revenue breakdown stats to analyse the best customer acquisition channels by revenue

High survey response rate

Our post-purchase survey fits seamlessly into your Order Status Page, ensuring high response rates


About Grapevine Post‑Purchase Survey

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if the data is used correctly it can provide crucial insights when shaping marketing campaigns.

How will this help me?

Knowing the sources of conversion on your site, you are able to shape your future marketing campaigns to get maximum impact. If you have a lot of conversions coming from social media, this will tell you it’s a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate our latest Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

Finally, this data will identify the poor performing channels and allows you to take appropriate action. This could be either focus more efforts and resource to improve that channel or cut budgets and focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is a lot more complex than it used to be, due to the number of devices and methods a customer can use to find you. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine Post-Purchase Survey app, that customer can now tell you exactly how they found you

Connecting with your customers and asking them the question directly is a more personal way to segment your customer base. The insight you get from your customers is always going to be better than tracking ID's and pixels.

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Overall rating
4.9 of 5 stars
Based on 46 reviews

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Black Stock Motorcycle Company, LLC.

Just downloaded today, and it is very user friendly. It will be great to see how how my customers are finding me.

Developer reply

April 16, 2019

Glad you like the app and thanks for the great review! It shouldn't take long for you to see the responses coming in... we get great engagement rates on the Order Status Page! Thanks!

Booty Bands PH

Haven't used it for long but great so far. Easy to use and set up and I think I will find use for this

Developer reply

April 12, 2019

Hi, thanks for your review, pleased to hear that set-up was easy and that it's working well so far! It would be great to understand what we could do to make you feel this is a 5 star app! I have emailed you to find out more, so I look forward to your feedback. Thanks again!

The Black Seed Co

Great app! does exactly what it says, and integrates very nicely on the thank you page. Definitely, a valuable tool as it can give you a greater insight than what Google Analytics can offer alone.

Developer reply

March 28, 2019

Hey Michael, I'm glad we were able to help you customise the grapevine widget to match your theme. Looks like you're getting some great results!