Grapevine Surveys
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Highlights
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Use directly in Shopify admin
About this app
Launched
August 17, 2017
Languages
English
Categories
Sales analytics , Feedback and surveysWorks with
Shopify POS, POS, ReCharge Payments, Klaviyo, Google AnalyticsGain valuable customer attribution and experience insight to optimize your ad spend and operations.
Use Grapevine to quickly and easily build post purchase surveys, gather zero-party data and gain insights on your customers. HDYH, multiple choice, NPS and more! Use the information to inform your marketing spend and find out where your customers are really coming from. Grapevine will track all submissions including the order value against each survey response. Discover your best performing channels by comparing customer spend.
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Setup new vs returning post purchase surveys on the order status page
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Survey customers at multiple touch points using the standalone survey feature
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Analyse survey responses against revenue to monitor best performing channels
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Publish a post purchase survey on multiple channels including POS
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Post purchase surveys with no branding and unlimited responses
Pricing
28-day free trialDevelopment Stores
Free
- For all Development and Partner Stores
- All features and integrations included
Complete
$25/month
- Unlimited Responses
- No Branding
- Multiple Surveys
- Surveys on Different Channels
- Survey stats and reports
- Multiple Integrations
- And more...
Development Stores
Free
- For all Development and Partner Stores
- All features and integrations included
Complete
$25/month
- Unlimited Responses
- No Branding
- Multiple Surveys
- Surveys on Different Channels
- Survey stats and reports
- Multiple Integrations
- And more...
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
150 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to track customer acquisition channels and offer insights into customer behavior. Its simplicity, quick setup, and intuitive interface are highly valued. The post-purchase survey feature and the 'how did you hear about us' function are particularly useful for understanding customer sources. The easy-to-read dashboard aids in decision-making based on survey results. The app is affordable, reliable, and effective, with responsive customer support.
Great app - ask all our first time customers where they found us using it and then back that into our CAC (reported sales by channel by spend) that we drive marketing budget decisions on. I've been around for a long time and spend a lot of money on different martech solutions (Mixed media modeling, multi-touch, incrementality, etc.). For the $ (and resources of startup) nothing comes close and have found more complicated things generally don't do better (makes sense when getting into large scale advertising with TV especially) but not at the scale of most shopify stores. You can't spend $25/ month in a better way if you have any kind of paid media budget in more than one channel.
Hi Dustin, thank you for this super review. Great to hear that the app is providing such valuable insight into where your first time customers are coming from. We have more exciting features planned for Grapevine that we hope will continue to add to the value of the app.
Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!
Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!
Great app. I find it super helpful to know where my customers are coming from and by having the post-survey I am able to find out that exact information. Its easy to use, quick to setup, and it's really affordable if you have a small business or a large business. I recommend to all.
Thanks for taking the time to leave such a lovely review of our Post Purchase Survey app Oscar. We're glad to hear that the Survey is delivering just what you need!
About this app
Launched
August 17, 2017
Languages
English
Categories
Sales analytics , Feedback and surveysWorks with
Shopify POS, POS, ReCharge Payments, Klaviyo, Google AnalyticsBuilt by Union Works Apps
About Union Works Apps
5.0 average rating
6 years building apps for the Shopify App Store
Support
Send a messagesupport@grapevineapp.zendesk.com
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