Grapevine Post Purchase Survey
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
- Pricing
-
$25/month. Free trial available.
- Highlights
- Use directly in Shopify admin
- Rating
- 5.0 (169)
- Developer
- Union Works Apps
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Unlock customer insights with post purchase, NPS & on-site surveys
Gain valuable insight from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.
- Optimize your marketing spend: Discover attribution insights that drive growth
- Multiple question types: Fixed response, open text or Net Promoter Score (NPS)
- Simple set-up surveys: intuitive UI and hands-on support team have you covered
- Unlimited surveys, unlimited responses, no branding and founder operated
- Target checkout surveys to new, returning or all customer in 1 or many languages
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
Shopify Flow, Shopify POS, Checkout, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, FlowAll features
Customer behavior
- Activity tracking
- Segmentation
- Cohort analysis
Marketing and sales
- Marketing attribution
- ROAS
- Funnel analysis
Visuals and reports
- Benchmarking
- Custom reports
- Historical analysis
Form customization
- Conditional logic
- Drag-and-drop editor
- Embedded forms
- Multi-language
Survey types
- Customer satisfaction
- Market research
- Net Promoter Score (NPS)
- Product feedback
- Post-purchase
- Attribution
Submission management
- Data export
- Analytics
- Customer segments
Customer behavior
Marketing and sales
Visuals and reports
Form customization
Survey types
Submission management
Pricing
Complete
$25 / month
- Post Purchase Surveys
- Unlimited Responses
- Multiple Channels
- Multi-lingual Surveys
- Checkout Extensibility Compatible
- Built for Shopify
- Flow
28-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (169)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for collecting essential customer insights, which helps refine marketing strategies and boost customer retention. It integrates smoothly with Shopify and Klaviyo, enabling automated marketing actions based on survey responses. Merchants appreciate the ease of customizing surveys and the intuitive interface for survey creation. The app also offers responsive customer support and robust analytics features, aiding in effective customer data tracking and analysis.
This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.
Thanks for your very kind review Emily! We're really happy to hear that Grapevine Surveys is still helping you to understand your customer attribution. If you do decide to start running Customer Satisfaction surveys, then please do get in touch and we'd be very happy to help.
All our thanks to Sam who has been very supportive and helpful to structure the data and help us out improve our understanding of GrapeVine and it's possibilities :)
The integration is super smooth and we now have a way to understand our users' story in a beautiful way!
Thanks for your great review! It's great to see you taking full advantage of
the Shopify Flow integration, to push survey responses to a google sheet and to a dedicated inbox!
I have used Grapevine since we launched our store in January and it has been a super helpful app.
We have used it to understand which channels are working and driving purchase.
We have also created surveys to understand why customers are buying and re-buying our products, which is helping drive our advertising messaging.
This app has been fundamental to helping us grow Month on Month and the support team are always a pleasure to deal with.
Thanks for the great review Rob! We’re really pleased to hear that Grapevine Surveys is having such a positive influence on your bottom line.
Support
Union Works Apps can answer any questions you have about Grapevine Post Purchase Survey.
Developer
Resources
Launched
August 17, 2017
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