Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to track customer acquisition channels and offer insights into customer behavior. Its simplicity, quick setup, and intuitive interface are highly valued. The post-purchase survey feature and the 'how did you hear about us' function are particularly useful for understanding customer sources. The easy-to-read dashboard aids in decision-making based on survey results. The app is affordable, reliable, and effective, with responsive customer support.

September 26, 2023

Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!

ALT. Fragrances
United States
Almost 2 years using the app
Union Works Apps replied September 28, 2023

Thanks for the great review Michael! Good to hear that the app has been assisting with your customer insight. It was a pleasure helping to get your NPS survey live and we're here if you need anything else.

August 28, 2023

Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!

United States
Almost 5 years using the app
Union Works Apps replied August 30, 2023

Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!

October 27, 2023

I highly recommend this app for the support alone. The app made things very easy to setup... the one issue we ran into was around reporting and the support team worked tirelessly with us to ensure that we had exactly the reporting that we need in both the platform and via custom events in GA. I've never had such positive experience with an app and developer.

United States
About 2 months using the app
Union Works Apps replied October 30, 2023

Thanks for the great review, Sean. It's great to see you get such valuable data and insight from your post-purchase attribution survey. We were more than happy to help you implement the GA4 events to allow you to push your survey responses into Google Analytics for more detailed reporting.

July 5, 2023

Great app - ask all our first time customers where they found us using it and then back that into our CAC (reported sales by channel by spend) that we drive marketing budget decisions on. I've been around for a long time and spend a lot of money on different martech solutions (Mixed media modeling, multi-touch, incrementality, etc.). For the $ (and resources of startup) nothing comes close and have found more complicated things generally don't do better (makes sense when getting into large scale advertising with TV especially) but not at the scale of most shopify stores. You can't spend $25/ month in a better way if you have any kind of paid media budget in more than one channel.

Little Hunter
United States
6 months using the app
Union Works Apps replied July 5, 2023

Hi Dustin, thank you for this super review. Great to hear that the app is providing such valuable insight into where your first time customers are coming from. We have more exciting features planned for Grapevine that we hope will continue to add to the value of the app.

May 21, 2023

Great easy to use and effective app that we have been using since it first came out. Highly recommended

Jens Hansen
New Zealand
Almost 4 years using the app
Union Works Apps replied May 22, 2023

Thank you for your kind review Halfdan. Great to hear that you have been finding the app effective in the all years you have been using it.

May 15, 2023

Was mir besonders gut gefällt: Man kann unterschiedliche Umfragen für Neukunden und Bestandskunden einstellen.

Over 1 year using the app
Union Works Apps replied May 15, 2023

Vielen Dank für die tolle Bewertung, Jan, wir wissen das wirklich zu schätzen! Wir freuen uns, dass Ihnen die Möglichkeit gefällt, neuen und wiederkehrenden Kunden unterschiedliche Umfragen zu präsentieren.

Thanks for the great review Jan, we really appreciate it! We're pleased that you like the ability to present different surveys to new and returning customers.

February 21, 2023

Great, easy-to-use, no-frills post purchase attribution tool. We've been using grapevine for a long time and have found it very reliable. When we need support, their team is responsive and effective.

United States
Over 4 years using the app
Union Works Apps replied February 21, 2023

Thanks for the great review Max! Really pleased to hear that you're finding Grapevine to be a reliable solution for post-purchase attribution discovery.

February 18, 2023

Great and simple app to collect customer data. Love their support too. Was easy to implement and install.

United States
Over 3 years using the app
Union Works Apps replied February 19, 2023

Thanks for the great review Mike! Your post-purchase survey engagement stats are looking really good.

November 3, 2019

Really easy to set up and show stats immediately. Exactly what I want. Hope it will launch more features in the future. Thanks!

United Kingdom
Almost 4 years using the app
Union Works Apps replied November 4, 2019

Thank you for leaving the app a great review, yes, we do hope to launch some more features in the near future, stay tuned!

September 5, 2019

Great app, not intrusive on customers and it's free, got some really solid insights from this, so don't be a dingus, give it a try silly!

Pooch & Mutt
United Kingdom
Over 3 years using the app
Union Works Apps replied September 5, 2019

Thanks for the great review, glad you like the app. It looks like you're getting great feedback from your Customers! Thanks again and we hope to bring more great features to the app to make it even more insightful!