The app is super simple, easy to use and elegant. The premium version fees is also very rational unlike many other apps on the store. Would recommend.
Thanks for the great review Shrey! Glad we were able to help tweak the styling to match your theme and thanks for your suggestions for improvements.
Excellent app. Very useful, non-intrusive way to collect useful customer data and an extremely responsive developer. Very impressed with both the insight I've gained through the app and the experience in just a couple weeks!
Thanks for the great review Alex! Very pleased to hear that you're happy with the app!
This is an awesome app and very easy to setup! It's helped us better understand our customers and their purchase journey. Highly recommend as a simple add on Some feedback for the developers for additional features:
- Allow survey to be erased to reset responses/data for another survey
- Improve analytics and reporting, give more options for the business owner to pivot and filter data to measure what's valuable to them
Thanks for the great review James, we're constantly updating the app, so thank you for the feedback! We'll see what we can do!
Great and cost-efficient post purchase survey. We needed some custom fields on the export and Sam was more than happy to accommodate. Less functionality than some of the pricier ones in the space but you really can't beat the price and service.
Thanks for the great review Jillian! Glad we were able to help!
We use this app to capture where our customers are hearing about our products. Grapevine is an added bonus to our marketing and advertising.
Thanks for your great review. We're pleased to hear that Grapevine is providing insight into your marketing activities.
So So Gay
What a great little app! As soon as I installed it I was getting feedback. I knew I got sales from all differnt platforms, and FB ads tell me exactly what my paid activity sends me, but now I've got real life feedback from people and a nice breakdown of the revenue each generates. It's self-reported so may not be 100% accurate, but its a lot better than what I had before - exactly nothing! And the free version is more than enough data for me right now. Once I get bigger and have more orders I'll almost definitely upgrade to ask more questions but for now, this is ideal. Thanks!
Thank you so much for your detailed and kind review. We're really glad that you're finding Grapevine useful and that you're receiving good quality data for your Marketing activities. Thanks again!
The Personal Barber
Great little app and it's priced fairly ($3 a month should be the standard for all apps that do just one thing)
4 stars rather than 5 because of one feature it desperately needs:
At the moment you can only make one survey. If you want to change your survey question you have to ask the team to wipe your data and start again (making sure to download the data first)
It would be great if you could change the survey question and this would then create a new tab in the analytics, rather than having to delete everything
I'd also really like to see a bit more segmentation so that the survey gets shown to people based on what they buy.
At the moment, my survey is asking a question about the main product, but it's not particularly relevant to customers that are buying something different.
Thanks for taking the time to leave a review and provide your thoughts on improvements.
We may introduce some of your suggestions in the future, however, the level of development and support required to deliver and maintain those features would, unfortunately, lead to a more expensive app.
Lisse Shave Inc.
Steve was super helpful and responsive helping me with some custom CSS. Great app - so much value for a free app, and even the upgrade is so affordable.
Thanks for the great review Amy, although I think you customised most of the CSS yourself!
I had a little issue getting installed and Steve was fast and efficient getting me up and going with great followup.
Thnx, so appreciated.
Thank you for the great review Paul! Glad we were able to confirm that everything was set-up correctly and that your post-purchase survey is being displayed to your customers.
Fantastic App. Only $3 a month for critical customer insights is well worth it. Also the customer support is responsive and very helpful. Thanks!
Thanks for your great review Michael, glad you're pleased with the value we're able to deliver with the app.