Grapevine Post Purchase Survey
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Reviews (186)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for its insightful customer behavior data and marketing effectiveness. It's praised for easy setup, post-purchase surveys, and Klaviyo integration. Customization options and Shopify Flow integration enhance data use. The app is reliable and user-friendly, with effective data collection. Merchants commend the responsive support team and find it affordable, with a free version available that meets some needs.
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Easy-to-use app, giving us the data and insights into how we can improve our online experience. Sam & the rest of the team are super helpful and always available for any support or ideas.
Thanks for the great review! It's really good to hear that Grapevine Surveys is providing useful data and insights to help improve your customers' online experience.
It's been a pleasure working with you and we'll be here should you need any further help or guidance.
Grapevine is an excellent app. It has easy to set up and gives us several options to get post-purchase information from our customers. The survey results have been very helpful for us in understanding how customers are learning about our brand and what led to their purchase.
Thanks for your fantastic feedback! We’re so glad that Grapevine Surveys has been easy to set up and useful in gathering post-purchase insights to help you understand what drives customer purchases and brand discovery. We really appreciate your support.
Sam at Grapevine had been very helpful and responsive. We've immediately had an improvement in our response rate since switching to Grapevine.
Great to hear you've already seen an improvement in response rates since switching to Grapevine. More responses means better insights into what your customers are thinking 📊
Thanks for the kind words! 😊
Huge fan of Grapevine! We're running post purchase surveys in checkout and "one-click" surveys in email for NPS and more. The pricing is amazing for the functionality they provide. The support team is fantastic as well!
Many thanks for your fantastic review, we really appreciate it.
It’s great to see you’ve been making the most of our brand new One-Click Surveys. It was a pleasure helping. We'll be here if you need anything else.
Really Good app, we are using the post purchase surveys as well as embeded surveys in E-Mails. Set up is really easy and the support is great!
Thank you for the super review. It was a pleasure helping you with the Klaviyo Email set-up for your design survey. Great to see the campaign went well. We'll be here and happy to help if needed on your next campaign.
Steve has been great! I spent a few hours creating my survey, little did i know i was actually logged out of shoipfy in the background so i was unable to save it. Steve took control though and manually added everything to a fresh one for me. Can't ask for much more than that. He even stepped in and sorted a few layout issues after the survey was complete and published.
Thanks so much, Iain, we really appreciate your 5 Star review! Glad you're up and running after the initial glitch, it was a pleasure to help.
There are some great questions in your survey, I hope you gain the insights you're looking for.
Really enjoying this so far for my store. Getting great insight on customers at an important part of their journey (post purchase)
Post-purchase is a really effective moment to ask questions like how customers heard about you and to capture feedback while the experience is still fresh. Great to hear you’re getting useful insights from Grapevine so early on.
Thanks for such a nice review!
The best app for embedded post-purchase surveys on thank you pages. Thanks for building it and giving opportunity for CRO people to gather user feedback
Thank you for taking the time to leave such a kind review. We’re really glad Grapevine Surveys is helping you to collect post-purchase feedback, and it means a lot to hear that it’s useful for CRO work 🤩
Un outil vraiment incroyable pour récupérer la data facilement et intuitivement.
Merci beaucoup pour votre super avis ! Nous sommes ravis que Grapevine Surveys vous permette de collecter vos données facilement et intuitivement. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit.
Excellent! Install was very easy and Sam offered quick, helpful support any time we needed it!
Thanks for the fantastic review! We've put a lot of focus into making Grapevine Surveys quick and easy to set-up, so it's great to hear that reflected in your experience. We're always here if you need anything else.
