Grapevine Post Purchase Survey
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (170)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for collecting essential customer insights, which helps refine marketing strategies and boost customer retention. It integrates smoothly with Shopify and Klaviyo, enabling automated marketing actions based on survey responses. Merchants appreciate the ease of customizing surveys and the intuitive interface for survey creation. The app also offers responsive customer support and robust analytics features, aiding in effective customer data tracking and analysis.
Refine
-
By rating
This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.
Thanks for your very kind review Emily! We're really happy to hear that Grapevine Surveys is still helping you to understand your customer attribution. If you do decide to start running Customer Satisfaction surveys, then please do get in touch and we'd be very happy to help.
All our thanks to Sam who has been very supportive and helpful to structure the data and help us out improve our understanding of GrapeVine and it's possibilities :)
The integration is super smooth and we now have a way to understand our users' story in a beautiful way!
Thanks for your great review! It's great to see you taking full advantage of
the Shopify Flow integration, to push survey responses to a google sheet and to a dedicated inbox!
I have used Grapevine since we launched our store in January and it has been a super helpful app.
We have used it to understand which channels are working and driving purchase.
We have also created surveys to understand why customers are buying and re-buying our products, which is helping drive our advertising messaging.
This app has been fundamental to helping us grow Month on Month and the support team are always a pleasure to deal with.
Thanks for the great review Rob! We’re really pleased to hear that Grapevine Surveys is having such a positive influence on your bottom line.
Grapevine is an essential app for any stores looking to grow. Easy to set up, works perfectly, and very fair pricing. Not to mention they have a super attentive support team (huge shoutout to Stu!).
Thanks for your kind review Jovin. Great to hear that Grapevine Surveys is an essential part of your store's growth. It was a pleasure helping out. We'll be here should you need us again.
Great support and highly granular functionality re: collecting feedback from customers and applying Shopify tags that push through to Klaviyo!
Thanks for your kind review Tessa! It was a pleasure to help. We really like how you're using our standalone surveys and tagging feature to trigger flows in Klaviyo. Keep up the good work!
Boost Customer Engagement Effortlessly!
I've been using Grapevine Post Purchase Survey for over two years, and it's a must-have for any Shopify store. This app seamlessly gathers customer feedback immediately after purchase, providing insights that help improve our offerings.
It integrates perfectly with my store, maintaining a consistent brand feel without any adjustments needed. Plus, its integration with Klaviyo lets me trigger specific marketing flows based on customer responses, enhancing personalized communication.
The support team is responsive and helpful, ensuring a smooth experience. Also, it's fully compatible with Shopify’s new checkout extensibility features, keeping my store up-to-date with the latest technology.
Highly recommend Grapevine for improving customer satisfaction and building loyalty!
Hi Jamie, many thanks for this fantastic review. It's great to hear you're finding so many features of the app useful. The insights, integrations, our swift support. We're always looking to add new features and ways to improve the app and appreciate your feedback. We'll be here should you need anything else.
This app is amazing! It's user friendly and helped us learn more about our customer's interests. Their support team is very responsive, Kudos to Stuart, who has been very helpful.
Thank you for your kind review Ais. It was a pleasure helping you set up and style your multiple Standalone Page surveys. We're always happy to help.
I've been using this app for 2+ years and it has been invaluable to my small business to understand how our customers are finding us. The app works great AND the customer service is awesome. I just reached out to the Grapevine team because some I thought there was an issue. Stuart very quickly troubleshooted what was going on, and it turns out the issue was with something completely different. I was able to get that resolved asap and really appreciate them helping me get it sorted! Highly recommend!
Hey Anna, thanks for the kind review. Yes, even though your issue was unrelated to our app, our support were happy to have helped you find a pattern and locate the root cause. Great to hear that Grapevine is providing you with valuable customer insight and to understand how your customers are finding you. All the best for now.
Simple to use. Prompt and efficient customer service.
Thank you for your kind review Mathew! Glad we were able to answer your question quickly.
App is exactly what we need and is simple to use. Like that they just released an integration with Shopify Flows so that we can get these answers straight to our slack channel as well
Thanks for the kind review Lowell. Great to hear that you've made good use of our new Shopify Flow triggers. We're always adding new features and love to hear how they're being used. We'll be here should you need anything else. All the best!