Grapevine Post Purchase Survey
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We use Grapevine to measure NPS and gather feedback from our customers. The app works well in Shopify, is really easy to use, and offers many options at a fair price! It’s an awesome tool for gaining valuable insights about customer experience. The support is also great, Sam responds fast and helps anytime we need. Highly recommend!
Thanks so much for taking the time to submit a review, it is very much appreciated. It's great to hear that your NPS tracking is working well and that you're finding plenty of options within the app without it being complicated to use. If you need anything else, we're here to help.
This app is very helpful for collecting customer insights and tracking monthly data trends. It makes it easy to run post-purchase and NPS surveys, and being able to export our data for custom reporting is a huge plus.
Thank you so much for taking the time to submit a review and share your experience, it is much appreciated. It's good to hear that running your post-purchase and NPS surveys through Grapevine Surveys is easy and that it's working well for your custom reporting setup.
Grapevine has been a big help in our startup journey so far! As the co-founder of a snack startup, post-purchase surveys are crucial for our data and analytics. We recently switched to Grapevine and could not be happier we did so. Super seamless integration and everything in the app is very easy to understand :)
Thank you for taking the time to submit a review and share your experience, it is very much appreciated. It's always good to hear from founders who are using survey data to shape their decisions early on. If you need anything else, we're here to help.
Grapevine's Surveys has made for easy integration with Shopify. The main question we wanted answering was "What was the purpose of your visit?"
- and we can now attribute this to a clear answer, which has been incredibly beneficial. Sam especially has been very helpful throughout the whole process.
Thank you so much for your kind review, it is much appreciated. Understanding the purpose behind each visit is such a valuable insight to have, and it's good to hear you're getting clear, actionable data from it. Sam will be pleased with the shoutout! If you need anything else, we're here to help.
An app that does exactly what it's supposed to do - simply and effectively. The team is responsive and incredibly helpful, with special kudos to Sam for the excellent support.
We're using the embedded checkout feature for a third-party checkout flow, and it works seamlessly. Whether you're on Shopify Checkout or another platform, it just works.
Thanks for the great review Rajesh! 😊 We’re pleased to hear that you're leveraging Grapevine Surveys using our embedded surveys feature. The ability to tie responses back to a Shopify order is exactly why we built that feature. Glad to also hear that Sam has been pivotal in your experience so far. Let us know if there is anything else that you need.
Highly recommend. There is so much you can do with grapevine and the support and expertise the company provides is next level. As a small business owner, I wanted to know more about where my customers were coming from. I started with a simple post order survey and am blown away by how much more I can do now that I'm digging in. They also have a fantastic integration wiht Klaviyo and an MCP server, so i'm super excited to get these set up. So much value!
Thank you so much for your review, we really appreciate you taking the time to share your experience. It's great to hear that starting with a simple post-purchase survey has opened up so many more possibilities as you've explored further. The Klaviyo integration and MCP server are well worth digging into, and we'll be here should you need a hand setting them up!
We started using Grapevine mainly for the attribution reporting, and it's paid off fast. Being able to see revenue and AOV broken down by channel means we finally know which marketing is actually driving sales instead of guessing. The "how did you first hear about us?" data alone has changed how we allocate budget.
Setup was quick, and it's genuinely Shopify-native, so it just works.
The targeting rules (by order value, product, country, customer type) let us ask the right questions to the right people instead of blasting everyone with the same survey. And the MCP integration for querying our own data with AI is a nice touch that most survey apps don't come close to.
Support has been responsive and helpful every time we've reached out. Easily worth the $25/month. Highly recommend to any store trying to better understand its customers and attribution.
Thank you so much for your detailed review Zack, it really is appreciated!
It's good to hear that the attribution data is making a tangible difference, it's exactly the kind of decision-making we built the revenue reporting around. I'm glad you like our AI connector and it's good to know our support has been on-point when needed.
I have been a long time user of Grapevine and it has been a super valuable asset for our store. On the odd occasion I have reached out to the team, the team has always been super responsive. I literally asked for a feature last week and the founder reached out today to let me know it’s already live. The data we’re getting is super useful and our completion rates are great. Highly recommend.
Thank you so much for your kind review Chris as well as your detailed feedback on our new MCP AI Connection feature. The ability to analyse open-text responses through our AI Connections feature was a natural next step, so we're very pleased that your feedback helped to move that along. If you need anything else, we're here to help.
Great app with loads of functionality. We use it across all our branded sites, and it give us so much insight in to how our customers think of our brands. Outside of satisfaction scores, there is loads of information we can gather. Support is greats, as well as the integrations.
Thank you for taking the time to submit a review and share your experience, it is much appreciated. It's good to hear that you're gaining valuable insights over and above your customer satisfaction scores. That's one of the things we hear a lot from merchants. If you need anything else, we're here to help.
Grapevine has been awesome! Super streamlined workflow for crafting post purchase surveys that aren't invasive or annoying! We are gathering a ton of useful insight each week that's shaping our actions as a company! Highly recommend :)
Thank you for your great review of Grapevine Surveys! It's so positive to hear that the survey set-up experience feels streamlined and that displaying surveys and collecting feedback feels natural for your customers. Providing useful insights that drive real decisions is what it's all about.
