Grapevine Post Purchase Survey
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Reviews (194)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for its insightful customer behavior data and marketing effectiveness. It's praised for easy setup, post-purchase surveys, and Klaviyo integration. Customization options and Shopify Flow integration enhance data use. The app is reliable and user-friendly, with effective data collection. Merchants commend the responsive support team and find it affordable, with a free version available that meets some needs.
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Grapevine has been awesome! Super streamlined workflow for crafting post purchase surveys that aren't invasive or annoying! We are gathering a ton of useful insight each week that's shaping our actions as a company! Highly recommend :)
Thank you for your great review of Grapevine Surveys! It's so positive to hear that the survey set-up experience feels streamlined and that displaying surveys and collecting feedback feels natural for your customers. Providing useful insights that drive real decisions is what it's all about.
Great app with loads of functionality. We use it across all our branded sites, and it give us so much insight in to how our customers think of our brands. Outside of satisfaction scores, there is loads of information we can gather. Support is greats, as well as the integrations.
Thank you for taking the time to submit a review and share your experience, it is much appreciated. It's good to hear that you're gaining valuable insights over and above your customer satisfaction scores. That's one of the things we hear a lot from merchants. If you need anything else, we're here to help.
Very easy set up and install process without any technical requirements and Sam is keen to help if needed. Given us valuable insight into where we are finding our customers and any issues they had during checkout.
Thanks for taking the time to leave us a review! We're glad to hear that the setup was smooth and that you're already getting useful attribution and checkout insights. Don't forget to try out our new MCP AI Connector.
Very happy with this app. Super easy to setup, the data is easy to analyze. We've been testing it for a couple of weeks and we are very happy with it for now
Thank you so much for taking the time to review our app! Easy setup and straightforward analysis is exactly the experience we're aiming for. We hope the insights keep delivering as you move beyond the testing phase... p.s. we've just launched our MCP AI Connector if you'd like to give that a go too!
Easy-to-use app, giving us the data and insights into how we can improve our online experience. Sam & the rest of the team are super helpful and always available for any support or ideas.
Thanks for the great review! It's really good to hear that Grapevine Surveys is providing useful data and insights to help improve your customers' online experience.
It's been a pleasure working with you and we'll be here should you need any further help or guidance.
Awesome tool! We have found it very easy to use and to receive valuable insights from our customers to help serve them better.
Thank you so much for your kind review! We’re delighted to hear that Grapevine Surveys is delivering meaningful customer insights to better understand your customers. Thanks for being OUR customer ⭐⭐⭐⭐⭐!
Grapevine is an excellent app. It has easy to set up and gives us several options to get post-purchase information from our customers. The survey results have been very helpful for us in understanding how customers are learning about our brand and what led to their purchase.
Thanks for your fantastic feedback! We’re so glad that Grapevine Surveys has been easy to set up and useful in gathering post-purchase insights to help you understand what drives customer purchases and brand discovery. We really appreciate your support.
Steve has been great! I spent a few hours creating my survey, little did i know i was actually logged out of shoipfy in the background so i was unable to save it. Steve took control though and manually added everything to a fresh one for me. Can't ask for much more than that. He even stepped in and sorted a few layout issues after the survey was complete and published.
Thanks so much, Iain, we really appreciate your 5 Star review! Glad you're up and running after the initial glitch, it was a pleasure to help.
There are some great questions in your survey, I hope you gain the insights you're looking for.
Sam at Grapevine had been very helpful and responsive. We've immediately had an improvement in our response rate since switching to Grapevine.
Great to hear you've already seen an improvement in response rates since switching to Grapevine. More responses means better insights into what your customers are thinking 📊
Thanks for the kind words! 😊
Really Good app, we are using the post purchase surveys as well as embeded surveys in E-Mails. Set up is really easy and the support is great!
Thank you for the super review. It was a pleasure helping you with the Klaviyo Email set-up for your design survey. Great to see the campaign went well. We'll be here and happy to help if needed on your next campaign.
