Grapevine Post Purchase Survey
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Highly recommend. There is so much you can do with grapevine and the support and expertise the company provides is next level. As a small business owner, I wanted to know more about where my customers were coming from. I started with a simple post order survey and am blown away by how much more I can do now that I'm digging in. They also have a fantastic integration wiht Klaviyo and an MCP server, so i'm super excited to get these set up. So much value!
We started using Grapevine mainly for the attribution reporting, and it's paid off fast. Being able to see revenue and AOV broken down by channel means we finally know which marketing is actually driving sales instead of guessing. The "how did you first hear about us?" data alone has changed how we allocate budget.
Setup was quick, and it's genuinely Shopify-native, so it just works.
The targeting rules (by order value, product, country, customer type) let us ask the right questions to the right people instead of blasting everyone with the same survey. And the MCP integration for querying our own data with AI is a nice touch that most survey apps don't come close to.
Support has been responsive and helpful every time we've reached out. Easily worth the $25/month. Highly recommend to any store trying to better understand its customers and attribution.
Thank you so much for your detailed review Zack, it really is appreciated!
It's good to hear that the attribution data is making a tangible difference, it's exactly the kind of decision-making we built the revenue reporting around. I'm glad you like our AI connector and it's good to know our support has been on-point when needed.
I have been a long time user of Grapevine and it has been a super valuable asset for our store. On the odd occasion I have reached out to the team, the team has always been super responsive. I literally asked for a feature last week and the founder reached out today to let me know it’s already live. The data we’re getting is super useful and our completion rates are great. Highly recommend.
Thank you so much for your kind review Chris as well as your detailed feedback on our new MCP AI Connection feature. The ability to analyse open-text responses through our AI Connections feature was a natural next step, so we're very pleased that your feedback helped to move that along. If you need anything else, we're here to help.
Great app with loads of functionality. We use it across all our branded sites, and it give us so much insight in to how our customers think of our brands. Outside of satisfaction scores, there is loads of information we can gather. Support is greats, as well as the integrations.
Thank you for taking the time to submit a review and share your experience, it is much appreciated. It's good to hear that you're gaining valuable insights over and above your customer satisfaction scores. That's one of the things we hear a lot from merchants. If you need anything else, we're here to help.
Grapevine has been awesome! Super streamlined workflow for crafting post purchase surveys that aren't invasive or annoying! We are gathering a ton of useful insight each week that's shaping our actions as a company! Highly recommend :)
Thank you for your great review of Grapevine Surveys! It's so positive to hear that the survey set-up experience feels streamlined and that displaying surveys and collecting feedback feels natural for your customers. Providing useful insights that drive real decisions is what it's all about.
Very easy set up and install process without any technical requirements and Sam is keen to help if needed. Given us valuable insight into where we are finding our customers and any issues they had during checkout.
Thanks for taking the time to leave us a review! We're glad to hear that the setup was smooth and that you're already getting useful attribution and checkout insights. Don't forget to try out our new MCP AI Connector.
Grapevine is a very easy tool to use. We used it to develop a customer post-purchase survey and connect it to our eCRM/e-mail tools. Sam and Stu with Grapevine have been very responsive and helpful with onboarding, setup, and QA'ing our effort. Highly recommend.
Thank you so much for taking the time to submit your review, it is very much appreciated!
Connecting survey responses through to your eCRM and email tools is a smart use case, it really extends the value of every response you collect.
Glad Sam and Stu could help you to get everything dialled in during onboarding.
Easy to use, good value for money and great customer support
Thank you for your kind review! It's great to hear that you find the app easy to use and feel that it's good value for money! Anything else you need, you know where to find us.
Best customer service I've experienced so far. the product works perfectly. highly recommended!
We really appreciate you taking the time to leave a review, thank you! Glad to hear the app is delivering and that our support team is over delivering. We're always here should you need anything else!
Grapevine is an excellent app. It has easy to set up and gives us several options to get post-purchase information from our customers. The survey results have been very helpful for us in understanding how customers are learning about our brand and what led to their purchase.
Thanks for your fantastic feedback! We’re so glad that Grapevine Surveys has been easy to set up and useful in gathering post-purchase insights to help you understand what drives customer purchases and brand discovery. We really appreciate your support.
