Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (181)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analytics and marketing effectiveness. It features easy setup, seamless Shopify integration, and customer tagging based on survey results, enhancing personalized marketing. The integration with Klaviyo triggers specific marketing flows. Merchants also commend the intuitive user experience and responsive support team, recommending it for effective post-purchase customer feedback, product improvement, and engagement strategies.

March 9, 2023

Great app if you just need a simple post purchase survey. Easy to read dashboard to make decisions based on survey results.

GrippTek™
Netherlands
9 days using the app
Union Works Apps replied March 9, 2023

Hey Tomi, thanks for the great review! It was a pleasure helping to get your NPS survey looking good on mobile devices. We'll be here if you need anything else.

October 15, 2021

This app was so easy to implement and customize and does just what I need! It's also very affordable.

Bloomers Intimates
United States
8 days using the app
Union Works Apps replied October 15, 2021

Thanks for taking the time to leave us a great review! Glad you were able to get up and running so quickly with your post-purchase survey. I hope it's providing you with insight into your marketing spend!

December 14, 2018

I use the app for a few days and I just have to say it works perfectly !! As simple as described. I wanted to customize the "Submit" default button to fit our langage (French) and Steve and all the support team were really effective. In less than 24hours, they did an option to let me edit it in the settings. Really customer centrer for a FREE app :)

Shanty Biscuits
France
8 days using the app
December 29, 2018

This App is just what I was looking for, easy to use and I am able to catch how they found me data.

RC Toy Sellers
Australia
7 days using the app
March 12, 2021

This app is awesome! It's super easy to use and customize. It's exactly what we were looking for, and we love that it's free since we are a small nonprofit.

Three Basketeers
United States
7 days using the app
September 2, 2021

I love the insights this app has given me to my audience so far! It's super nice and handy, was easy to install, and has a good dashboard for viewing responses, as well as an easy to edit survey.

Fresh Hot Flavors
United States
7 days using the app
Union Works Apps replied September 3, 2021

Thanks for the great review! Glad you're enjoying the insights that our post-purchase survey is gathering, hopefully it's helping you to allocate your marketing spend wisely!

March 28, 2018

Excellent app. Easy setup and install, great results collection so far. Easy to use and understand! 5 stars!

Thehomeshoppe
Singapore
7 days using the app
February 21, 2022

Great tool, easy to implement, offering quick and very helpful insights! We can strongly recommend it for a start with PPSurveys.

Charles & Marie's Design- & Geschenke-Shop
Germany
5 days using the app
Union Works Apps replied February 21, 2022

Thanks for the great review! Glad to hear that our Post Purchase Survey is providing valuable insights for your store!

December 10, 2018

This is one of the most useful apps you can ever add. We were blind before we used it, and now we have eyes! This app can potentially save us tens of thousands dollars!

Thank you so much!

ToneWoodAmp
United States
5 days using the app
December 5, 2018

We installed Grapevine recently to transition our "How did you hear about us?" reporting away from a bit of code, to an approved Shopify App, and have been quite impressed! Installation and setup of Grapevine is quick and simple, and matches our order status page styling, with no additional customization. The reporting functionality is easy to use, and provides access to much more data than we were previously getting. Union Works' support was also quick to respond when we ran into a minor issue. Well done!

Science Shepherd
United States
5 days using the app