Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (173)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for collecting essential customer insights, which helps refine marketing strategies and boost customer retention. It integrates smoothly with Shopify and Klaviyo, enabling automated marketing actions based on survey responses. Merchants appreciate the ease of customizing surveys and the intuitive interface for survey creation. The app also offers responsive customer support and robust analytics features, aiding in effective customer data tracking and analysis.

November 11, 2019

Exactly what we needed - we wanted to measure where our sales were coming from to better prioritize spending on our top-performing sales channels.

Sheets & Giggles
United States
5 days using the app
Union Works Apps replied November 12, 2019

Thanks for the great review, glad to hear that Grapevine is helping you to understand your marketing spend!

September 9, 2018

Useful app, super easy to install. Excellent support too. I asked if a few CSS changes could be made and they really went above and beyond. Highly recommended.

Static Jewellery
Australia
4 days using the app
October 9, 2018

nice app, just have to get orders to see how effective it is, but nice free app for the time being to see if it works for my store

www.ChulahGyals.com
United States
2 days using the app
July 6, 2018

Nice app snd keep going .. working fine

Duounion Store
Kuwait
1 day using the app
December 15, 2019

Great App - Thank you ! Nice and easy interface, I do enjoy the fact that it is free so store owners can see if hat works fro them and not drag themselves in any useless subscriptions

Jade Beauty and Health
Australia
1 day using the app
Union Works Apps replied December 15, 2019

Thanks for taking the time to leave us a great review. We're glad you like the app, we hope to keep the core features free forever, but we also have some exciting Extra paid features on the horizon that we're sure will deliver even further value.

February 17, 2021

This app is easy to use and the insights are so valuable for a small business. The developer was very helpful when we wanted customise the look of app to be in line with our current website style - thank-you!

Bianca Mavrick Jewellery
Australia
About 20 hours using the app
Union Works Apps replied February 17, 2021

Thanks for the great review Bianca! Glad we were able to help!

November 21, 2019

This was exactly what I was looking for! Great, non-intrusive way to conduct marketing research. Blends seamlessly with the check-out page and was a breeze to set up. Thank you for providing this app for free!

The Modern Dane
United States
About 1 hour using the app
Union Works Apps replied November 21, 2019

Thanks for your great review, we're really pleased that you're enjoying the app and are able to use it for your market research. Hopefully it's providing you with the insight you need to allocate your marketing spend. Thanks again!

January 3, 2019

Super responsive customer service and easy to install. Thanks for everything Steve. Wish you much success!

Sankofa Edition™
United States
35 minutes using the app
October 24, 2019

So far so good! I just installed the app and it was very easy to navigate and extremely user friendly. Interested to know more about the "Customer Tag Prefix" and the "Order Tag Prefix"

Hopefully customers start responding!

RAD Children's Furniture
United States
29 minutes using the app
Union Works Apps replied October 24, 2019

Hi, thanks for the great review of our Grapevine app. I've sent you an email with information about Tag Prefixing... but in short, it allows you to identify the tag as having come from the Grapevine app before we then auto apply the tag value which will be the customer's selected survey response. Hope that makes sense! Please just reply to my email if you need anything further. Thanks again!

i.e. you might use the Prefix "Survey:" before selected survey option to make it "Survey: Word of mouth" or "Survey: TV advert" or "Survey: Facebook Ad".

May 5, 2019

Great app! Easy to use and quick to set up. Would definitely recommend to people who need a quick market research

SLMPD CO®
United Kingdom
6 minutes using the app
Union Works Apps replied May 6, 2019

Hey, thanks for the great review, glad to hear it's an app that you'd be happy to recommend to others! Cheers!