Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (176)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its deep insights into customer preferences and traffic sources, helping refine business offerings and marketing strategies. It integrates seamlessly with Shopify and Klaviyo, facilitating easy survey creation and management, and is compatible with Shopify’s latest checkout features. The intuitive survey setup on the thank you page enhances customer engagement and satisfaction. Merchants also praise the responsive customer service team for effective issue resolution and setup assistance. Continuous updates and new features, often based on merchant feedback, contribute to its positive reception.

January 3, 2019

Super responsive customer service and easy to install. Thanks for everything Steve. Wish you much success!

Sankofa Edition™
United States
35 minutes using the app
October 24, 2019

So far so good! I just installed the app and it was very easy to navigate and extremely user friendly. Interested to know more about the "Customer Tag Prefix" and the "Order Tag Prefix"

Hopefully customers start responding!

RAD Children's Furniture
United States
29 minutes using the app
Union Works Apps replied October 24, 2019

Hi, thanks for the great review of our Grapevine app. I've sent you an email with information about Tag Prefixing... but in short, it allows you to identify the tag as having come from the Grapevine app before we then auto apply the tag value which will be the customer's selected survey response. Hope that makes sense! Please just reply to my email if you need anything further. Thanks again!

i.e. you might use the Prefix "Survey:" before selected survey option to make it "Survey: Word of mouth" or "Survey: TV advert" or "Survey: Facebook Ad".

May 5, 2019

Great app! Easy to use and quick to set up. Would definitely recommend to people who need a quick market research

SLMPD CO®
United Kingdom
6 minutes using the app
Union Works Apps replied May 6, 2019

Hey, thanks for the great review, glad to hear it's an app that you'd be happy to recommend to others! Cheers!

January 18, 2020

Easy to use and exactly what we needed! Liked that we could choose our own suboptions and personalize it.

Nine Sparrows Boutique
United States
3 minutes using the app
Union Works Apps replied January 18, 2020

Thanks for the great review, we're glad that you're happy with the survey and customisable sub-options!

December 2, 2020

Excellent app. Very useful, non-intrusive way to collect useful customer data and an extremely responsive developer. Very impressed with both the insight I've gained through the app and the experience in just a couple weeks!

Regimen Lab
Canada
Union Works Apps replied December 2, 2020

Thanks for the great review Alex! Very pleased to hear that you're happy with the app!

November 11, 2024

Orlando Informer
United States
25 days using the app
Union Works Apps replied November 12, 2024

Thanks for the 5 star rating! Great to have you guys onboard and using Grapevine Surveys to find out how your customers heard about you