Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (181)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analytics and marketing effectiveness. It features easy setup, seamless Shopify integration, and customer tagging based on survey results, enhancing personalized marketing. The integration with Klaviyo triggers specific marketing flows. Merchants also commend the intuitive user experience and responsive support team, recommending it for effective post-purchase customer feedback, product improvement, and engagement strategies.

Edited May 30, 2019

Really useful when utm are not enough - highly recommended app, easy to integrate and nice UI/UX / reporting :) .

Ana Luisa
United States
Almost 6 years using the app
Union Works Apps replied May 31, 2019

Hi Adam, thanks for the great review, we're pleased that you're happy with how the app works and how easy it was to set-up and get started.

July 6, 2018

Easy to set up, very straight forward.

Mdnterprise Hideout
United States
Over 5 years using the app
February 18, 2019

Rare to find a good app that's quick to install and completely free,
kudos grapevine :)

will certainly be recommending this to friends

purrandmiaow
United Kingdom
Over 5 years using the app
November 7, 2018

Does exactly what it says on the tin. Recommended app for when you want insight into where your customers are coming from and what marketing efforts are working!

Irish Railway Models
Ireland
Over 5 years using the app
February 24, 2019

Really easy setup, no coding required AND ITS FREE.

Fuddy Duddy
Ireland
Almost 5 years using the app
August 28, 2023

Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!

Bluefishfinder.com
United States
Almost 5 years using the app
Union Works Apps replied August 30, 2023

Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!

September 18, 2021

Best app on the App Store. It helps so much. It helps us to know where our costumers coming from....

BST
United Kingdom
Over 4 years using the app
Union Works Apps replied September 19, 2021

Thanks for the great review! Glad our post-purchase survey is helping you to learn more about how your customers are finding you.

November 11, 2019

Exactly what we needed - we wanted to measure where our sales were coming from to better prioritize spending on our top-performing sales channels.

Sheets & Giggles
United States
Over 4 years using the app
Union Works Apps replied November 12, 2019

Thanks for the great review, glad to hear that Grapevine is helping you to understand your marketing spend!

February 21, 2023

Great, easy-to-use, no-frills post purchase attribution tool. We've been using grapevine for a long time and have found it very reliable. When we need support, their team is responsive and effective.

maude
United States
Over 4 years using the app
Union Works Apps replied February 21, 2023

Thanks for the great review Max! Really pleased to hear that you're finding Grapevine to be a reliable solution for post-purchase attribution discovery.

September 9, 2019

Incredibly easy to implement, excited to see the learnings on how our customers originally found us.

SkinTē
United States
Over 4 years using the app
Union Works Apps replied September 9, 2019

Glad you've been happy with the app so far, I'm sure it won't take long for you to start receiving your survey responses.