Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (181)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analytics and marketing effectiveness. It features easy setup, seamless Shopify integration, and customer tagging based on survey results, enhancing personalized marketing. The integration with Klaviyo triggers specific marketing flows. Merchants also commend the intuitive user experience and responsive support team, recommending it for effective post-purchase customer feedback, product improvement, and engagement strategies.

April 14, 2022

Es buena, simple y gratuita. Queda muy bien en la página de carrito, o sea, que no afecta visualmente y funciona muy bien. Tiene un dashboard muy útil y carga de manera eficiente. Me gusta mucho.

OK Perfumes
Spain
Over 1 year using the app
Union Works Apps replied April 20, 2022

Thanks for the great review Óscar! Pleased to hear you're happy with our post-purchase survey app. All the best!
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¡Gracias por la gran reseña Óscar! Nos complace saber que está satisfecho con nuestra aplicación de encuestas posteriores a la compra. ¡Mis mejores deseos!

December 13, 2019

Great App - I really appreciate it being free and will check out your other paid apps, as this is too good. We really needed something like this to better understand where business is coming from. Grapevine gives us a roadmap on what to double down on. Thank you!

Mighty Mug
United States
Over 1 year using the app
Union Works Apps replied December 13, 2019

Thanks for the great review, we're really glad it's helping you to find out more about the conversions on your store and where to allocate your Marketing spend... pssst... our Happy Birthday app is quite popular too! ;)

March 17, 2022

Super easy to install and give me insight into where my customers heard about us which is extremely helpful for those using a search engine instead of a partner/affiliate link that we work with. Would recommend it for all stores, extremely valuble.

Gear Infusion
United States
Over 1 year using the app
Union Works Apps replied March 17, 2022

Thanks for the great review Brian! Glad that our post-purchase survey app is helping you to identify where your customers are coming from.

September 2, 2022

Relying on just the metrics you see inside your Facebook/TikTok ad account is not enough these days. If you want to know more about where your customer came from, why they bought, or who referred them, install Shopify’s most rated post purchase survey app called Grapevine. It’s a no brainer. 5 min setup, You’ll have a better grip on your business period, who doesn’t want that? Best app for post-purchase , worth the install.

Peachy Shapewear
Canada
About 1 year using the app
Union Works Apps replied September 5, 2022

Thanks for your great review! Great to hear you've gained so much valuable insights from your post purchase surveys! All the best :)

July 11, 2019

Buena aplicación, la acabo de instalar y he hecho alguna prueba y parece que va muy bien, además gratis, no se puede pedir más.

VdM Atelier
Spain
About 1 year using the app
Union Works Apps replied July 12, 2019

Gracias por la gran crítica! Me alegra que te guste la aplicación.

February 21, 2024

I've been using a competitor app for a while but the price was ridiculous. Grapevine has most major features for a fraction of the cost which makes it a no brainer. Plus, the customer service is on point every single time.

Nuve
Romania
About 1 year using the app
Union Works Apps replied February 23, 2024

Hey Dimitrie, many thanks for the super review. We're pleased to hear that you're happy with our pricing, features and customer service. We're committed to bringing great value to the app and always happy to help.

April 29, 2020

Great app + great service = Happy clients! Used this app to get important info from shoppers. I highly recommend...

Its Delish
United States
About 1 year using the app
Union Works Apps replied April 29, 2020

Thanks for the great review Yoel! Glad the app is helping you to gather useful information from your customers.

November 1, 2022

using this app for our physical store on Savile Row to track where customers discovered us vs walk in trade. Had a few issues at first but dev team quick to sort and offer solutions. Recommended

Bennett Winch
United Kingdom
12 months using the app
Union Works Apps replied November 1, 2022

Thanks for the great review Robin and thanks for your patience whilst we looked into the issue and tweaked the app. Thanks also for sending those pictures of the app being used via your POS terminal in-store... The store and products look amazing!

October 27, 2023

I highly recommend this app for the support alone. The app made things very easy to setup... the one issue we ran into was around reporting and the support team worked tirelessly with us to ensure that we had exactly the reporting that we need in both the platform and via custom events in GA. I've never had such positive experience with an app and developer.

Fracture
United States
12 months using the app
Union Works Apps replied October 30, 2023

Thanks for the great review, Sean. It's great to see you get such valuable data and insight from your post-purchase attribution survey. We were more than happy to help you implement the GA4 events to allow you to push your survey responses into Google Analytics for more detailed reporting.

February 15, 2021

I needed help through customer service to change the colour css code for the submit button on the 'how did you find us?' survey app. The response time was fast and Steve really helped me to feel supported and resolved the issue within just a few minutes. I really recommend using this Shopify App!!

selfidentity
United Kingdom
12 months using the app
Union Works Apps replied February 15, 2021

Thanks for the great review Nicole! It was a pleasure to help you with that small bit of styling! Keep up the great work on your store!