Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (176)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its deep insights into customer preferences and traffic sources, helping refine business offerings and marketing strategies. It integrates seamlessly with Shopify and Klaviyo, facilitating easy survey creation and management, and is compatible with Shopify’s latest checkout features. The intuitive survey setup on the thank you page enhances customer engagement and satisfaction. Merchants also praise the responsive customer service team for effective issue resolution and setup assistance. Continuous updates and new features, often based on merchant feedback, contribute to its positive reception.

January 7, 2019

Excited to see how this works! So far, so good. This is a great feature! So important for a small business.

Dragonfly Apothecary
United States
About 1 year using the app
April 29, 2020

Great app + great service = Happy clients! Used this app to get important info from shoppers. I highly recommend...

Its Delish
United States
About 1 year using the app
Union Works Apps replied April 29, 2020

Thanks for the great review Yoel! Glad the app is helping you to gather useful information from your customers.

September 30, 2018

Simple a configurer et complète. Vraiment intéressante. Sera je n'en doute pas très utile dans l'optimisation de nos campagnes de communication

Bouteille Mania | La Bouteille dans tous ses états !
France
About 1 year using the app
November 1, 2022

using this app for our physical store on Savile Row to track where customers discovered us vs walk in trade. Had a few issues at first but dev team quick to sort and offer solutions. Recommended

Bennett Winch
United Kingdom
12 months using the app
Union Works Apps replied November 1, 2022

Thanks for the great review Robin and thanks for your patience whilst we looked into the issue and tweaked the app. Thanks also for sending those pictures of the app being used via your POS terminal in-store... The store and products look amazing!

February 15, 2021

I needed help through customer service to change the colour css code for the submit button on the 'how did you find us?' survey app. The response time was fast and Steve really helped me to feel supported and resolved the issue within just a few minutes. I really recommend using this Shopify App!!

selfidentity
United Kingdom
12 months using the app
Union Works Apps replied February 15, 2021

Thanks for the great review Nicole! It was a pleasure to help you with that small bit of styling! Keep up the great work on your store!

October 23, 2019

Great app - does what it says on the tin and best of all it's free! Very happy overall and looking forward to seeing the feedback.

Ralph Christian
United States
11 months using the app
Union Works Apps replied October 23, 2019

Thanks for the great review, we hope you'll be collecting survey responses very soon!

August 15, 2019

Super easy to use! This app provides really helpful information for marketing purposes. The data gathered by the app is presented in easy to view pie charts. It has been a great resource.

Gun Storage Solutions
United States
11 months using the app
Union Works Apps replied August 15, 2019

Thanks for your review Katie, glad you found the app easy to use!

June 27, 2019

Easy to install. Looks seamless and accomplishes what I wanted to do. Now we wait to see if customers submit a response.

Hathorway, Inc.
United States
11 months using the app
Union Works Apps replied June 28, 2019

Thanks for leaving a review, it is much appreciated. I'm sure you'll be collecting survey responses in no time!

August 31, 2018

Very useful- simple to install

Pos Display
United Kingdom
11 months using the app
August 31, 2017

Installed in about 30 seconds flat, already gaining responses & it doesn't look out of place on our order status page - cheers, guys! Looking forward to seeing reports come in over time.

A Better Quest
United Kingdom
10 months using the app