Grapevine Post Purchase Survey
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (144)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its cost-effectiveness and comprehensive features, making it a strong competitor to pricier alternatives. It's praised for easy setup, seamless Shopify integration, and enhancing marketing strategies through insightful customer data from surveys and polls. The user-friendly interface and reliable performance in feedback collection are notable, along with a responsive support team that assists effectively with technical issues and setup inquiries.
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A great surveys app that integrates very easily. Excellent analytics and ease of reviewing survey responses. Support is very knowledgeable, personable, and fast - a huge plus. All said, we would love to see the Order Status Page and all surveys be customizable in terms of colors and branded elements.
Thanks for the great review Dane. It was a pleasure to help! We also understand your concern around customization. Shopify’s rollout of their new PCI-compliant post-purchase pages are designed to improve checkout security and performance across all stores, however this does limit some of the customization options we were previously able to offer directly on the post-purchase page.
This app delivers incredible value and performs just as well—if not better—than premium alternatives. The user-friendly interface makes setup a breeze, and the customer support is outstanding. Stu from the support team went out of his way to assist with a complex customer tagging system we needed, ensuring everything worked seamlessly. Beyond impressed with both the functionality and service—highly recommend!
Thanks for this super review Alex. It's great to hear how happy you are with the feature set and value of Grapevine Surveys app. It was a pleasure helping you with set up of the tagging and Klaviyo integration. We'll be here and ready to help if needed again.
A huge thank you to Stu for the outstanding support in helping us implement a custom Shopify Flow to Google Sheets integration! The ability to distinguish between new and returning customers is incredibly valuable for our business, and Stu went above and beyond to make sure everything worked exactly as we needed.
This app offers everything we could ask for – powerful customization options, seamless performance, and excellent support.
There’s nothing we’re missing – it’s truly a perfect fit for our workflow.
Absolutely recommended to anyone who values flexibility, data clarity, and great customer service. Thank you again, Stu!
Thanks for the super review, Stefan. It was a pleasure helping you set up a Shopify Flow to export your survey data into a Google Sheet. Great to hear that your business is making full use of the app’s feature set. We’ll be here and happy to help again if needed.
Super easy to set up, integrated well into our checkout process, resulted in a majority of our customers taking our survey. When I had questions, the team was super responsive and very helpful!
Thanks for such a good review! I'm glad Grapevine post purchase survey helped you capture vital insights on your customers and that you had a high response rate!
The trial was great to get to know the product! We really enjoy the product especially for the cost! We were using a different product a while back and it got very costly very quickly. With the site updates we're making and extensive acquisition we're driving, the post-purchase survey has come to be a great tool for us!
Thanks for the super review, Bri. Great to hear that you're happy with the feature set and price point of Grapevine surveys.
A helpful app to encourage customers to let you know what would make the buying experience better with quick and highly responsive support. Thank you.
Thanks for the kind review Denise. Great to hear you found our support responsive. It was a pleasure to help make sure your Klaviyo integration was up and running. We'll be here and happy to help anytime.
App works great and customer support responds fast and solves any issues that might appear. We got some good insights into what tea our customers are preferring.
Many thanks for the kind review. It's great to hear that our surveys are helping you with good insights from your tea lovers. We'll be here and happy to help again if needed.
We’ve had a great experience using Grapevine for our checkout poll! The app is incredibly user-friendly, making it easy to set up and customize to fit our needs. What really stood out was the amazing support from Sam, who went above and beyond to ensure everything was working perfectly by the date we needed. Highly recommend Grapevine for anyone looking to collect valuable customer insights effortlessly.
Thanks for such a nice review! We're glad to hear that Grapevine Surveys is helping you gather valuable feedback across all your POS locations in Europe to improve the retail store experience.
We've been using Grapevine for a few years and it's great. We created a survey that asks our customers how they found us. About 1 in 7 customers reply. It gives us a good idea of what marketing is working and what isn't. The Grapevine customer service is really good.
Thanks for the great review Travis! It's really good to see our long-term customers still gaining valuable marketing insight with Grapevine Surveys.
The app is easy to use, offers great features, and helps us gather valuable customer insights. After some initial setup difficulties, the support team was extremely helpful and resolved our issues quickly. We highly recommend this app to anyone looking for a reliable survey tool! ⭐⭐⭐⭐⭐
Thanks for the super review Christian. It's great to hear how your New and Returning customer surveys are providing you with valuable insight. It was also a pleasure making sure that your survey was up and running on the new Checkout Extensibility. We'll be here and happy to help again if needed.