Grapevine Post Purchase Survey

Name: Grapevine Post Purchase Survey
Brand: Union Works Apps
Rating: 5.0 (176 reviews)

Pricing: $25/month. Free trial available.
Rating: 5.0 (176)
Developer: Union Works Apps

Unlock customer insights with post purchase, NPS & on-site surveys

Gain valuable feedback from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post purchase surveys enable you to optimize marketing spend by pinpointing your best marketing channels. Our flexible publishing options enable you to deliver customer feedback surveys at each stage of the customer journey; such as post purchase, point of sale, landing pages and headless setups

Discover attribution insights from your survey that optimize marketing spend
Multiple post purchase survey question types: Fixed response, open text or NPS
Simple setup: Hands on support for post purchase, onsite & point of sale surveys
Unlimited surveys, unlimited responses, no branding and founder operated
Target checkout surveys to new, returning or all customer in 1 or many languages

Highlights: Use directly in Shopify admin

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, Flow

Pricing

Complete

$25 / month

Post Purchase Surveys
Unlimited Responses
Multiple Channels
Multi-lingual Surveys
Checkout Extensibility Compatible
Built for Shopify
Flow

28-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (176)

Overall rating

Counts per rating level

94% of ratings are 5 stars
166
5% of ratings are 4 stars
9
1% of ratings are 3 stars
1
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its deep insights into customer preferences and traffic sources, helping refine business offerings and marketing strategies. It integrates seamlessly with Shopify and Klaviyo, facilitating easy survey creation and management, and is compatible with Shopify’s latest checkout features. The intuitive survey setup on the thank you page enhances customer engagement and satisfaction. Merchants also praise the responsive customer service team for effective issue resolution and setup assistance. Continuous updates and new features, often based on merchant feedback, contribute to its positive reception.

September 4, 2024

This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.

Presently®

United States

Almost 3 years using the app

Union Works Apps replied September 5, 2024

Thanks for your very kind review Emily! We're really happy to hear that Grapevine Surveys is still helping you to understand your customer attribution. If you do decide to start running Customer Satisfaction surveys, then please do get in touch and we'd be very happy to help.

November 8, 2024

Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend this app for anyone looking to gather valuable feedback with minimal hassle!

Dalstrong

United States

4 months using the app

Union Works Apps replied November 11, 2024

Thanks for the great review Kris, it is really appreciated! It has been a pleasure helping you with your Survey set up and integration with Shopify Flow.

November 15, 2024

Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.

Shady Rays® | Polarized Sunglasses

United States

8 months using the app

Union Works Apps replied November 18, 2024

Thanks for the great review Stephenie! Really glad we could advise on how to include a Customer Satisfaction survey into your POS and mobile receipt emails.

If you ever decide you'd like a unique Customer Satisfaction survey for each POS location, just let us know, it's very simple to implement.