Grapevine Post Purchase Survey
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
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$25/month. Free trial available.
- Highlights
- Use directly in Shopify admin
- Rating
- 5.0 (151)
- Developer
- Union Works Apps
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Capture customer insights with a post purchase survey, NPS, CSAT & on-site surveys
Gain valuable feedback from multi-question customer surveys, NPS & CSAT to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? A post purchase survey will enable you to optimize marketing spend by pinpointing your best marketing channels. Our flexible publishing options enable you to deliver customer feedback surveys at each stage of the customer journey; such as post purchase, point of sale, landing pages and headless setups.
- Discover attribution insights from your survey that optimize marketing spend
- Multiple post purchase survey types: NPS, CSAT, fixed response, or open text
- Done-for-you support for post purchase, onsite, and point of sale surveys
- Unlimited surveys, unlimited responses, no branding and founder operated
- Target checkout surveys to new, returning or all customer in 1 or many languages
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- Shopify POS
- Checkout
- Customer accounts
- Shopify Flow
- POS
- Klaviyo
- Google Analytics
- OrderlyEmail
- Checkout Extensions
- Flow
Categories
Form customization
Survey types
Submission management
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Complete
$25 / month
- Unlimited Responses
- Unlimited Surveys
- Checkout Extensibility Compatible
- Post Purchase & Onsite Surveys
- Multi-lingual Post Purchase Surveys
- Surveys on multiple channels
- Flow integration to push response data
- Fixed, Open Text, Multi-Choice, CSAT,NPS
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (151)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its ability to distinguish between new and returning customers, enhancing marketing strategies with valuable insights. It's easy to set up, integrates seamlessly with Shopify Flow, Google Sheets, and Klaviyo, and offers extensive customization options. The customer support is responsive and effective in resolving issues and assisting with custom implementations. Merchants view it as a cost-effective tool for efficient customer feedback analysis.
Grapevine was incredibly easy to set up so we could start getting data about our customer journey immediately. It's also great value for us as a small team, and we're excited to look for more ways to use it and learn more about our customers!
Thanks so much for your review! We can’t wait to see what you discover about your customers and how you’ll use those insights to make your website and brand experience even better.
Great value for how much they charge!
Sam from the Grapevine team was really helpful in how we can make more use of our surveys.
Really appreciate when a team is responsive especially when seated in a different time zone.
Really happy with the app so far!
Thanks so much for the kind words! We’re really glad to hear you’re getting great value from Grapevine Surveys and we’ll be sure to pass your feedback on to Sam! Always happy to help, wherever you are in the world 🌎
Overall, I am pleased. Appreciate the team's attentiveness to our requests! No brainer making this switch from alt post purchase survey apps.
Thanks so much for the great review! We really appreciate your feedback on the app and were happy to deliver the new “Group by parent option” toggle to present your survey data with more clarity. Delighted to have you on board after making the switch!
Support
App support provided by Union Works Apps.
Or visit their support portalData access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, staff information
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Staff information
Name, email address, phone number
View and edit store data:
Customers, orders, staff accounts, Online Store
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Edit customers
Customer data
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Edit orders
All order details
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View staff accounts
Staff accounts
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Edit your Online Store
Script tags in your Online Store or Online Store page content on a path controlled by the app
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View other data
Locations
Featured in
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