Grapevine Post Purchase Survey

Name: Grapevine Post Purchase Survey
Brand: Union Works Apps
Rating: 5.0 (159 reviews)

Built for Shopify

$25/month. 28-day free trial.

Rating (5.0)

Reviews

159

Developer

Union Works Apps

Collect zero-party data insights with post-purchase surveys

Deploy surveys across multiple customer touchpoints

Unlimited post-purchase and on-site surveys and responses

Send survey data into Shopify Flow, GA4 and Klaviyo for analysis

Highlights

Built for Shopify

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business

Use directly in Shopify admin

About this app

Launched

August 17, 2017

Languages

English

Uncover customer insight with multi-question post-purchase and on-site customer satisfaction surveys

Gain valuable insight from multi-question customer surveys to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize your marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.

Optimize your marketing spend: Discover attribution insights that drive growth
Multiple survey types: Fixed response, freeform text or Net Promoter Score (NPS)
Simple set-up: Our intuitive UI and hands-on support team have you covered
Unlimited surveys and responses: Collect valuable zero-party customer data
Your survey, your way: Fully customizable surveys with zero Grapevine branding

Pricing

28-day free trial

Complete

$25/month

Unlimited Survey Responses
Unlimited Surveys
Online Store, POS, Email Link & Headless Survey Channels
Insight Reports
Built for Shopify
Flow

Complete

$25/month

Unlimited Survey Responses
Unlimited Surveys
Online Store, POS, Email Link & Headless Survey Channels
Insight Reports
Built for Shopify
Flow

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

159 reviews

Overall rating

Counts per rating level

94% of ratings are 5 stars
149
6% of ratings are 4 stars
9
1% of ratings are 3 stars
1
0% of ratings are 2 stars
0% of ratings are 1 stars

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its insightful customer behavior analytics and robust reporting capabilities. Many appreciate its excellent customer support, ease of use, and affordability. It's praised for its seamless integration with Shopify Flows, customization options, and non-intrusive feedback collection. Merchants find it effective in providing crucial feedback on marketing campaigns and monitoring NPS scores.

February 29, 2024

I've been using this app for 2+ years and it has been invaluable to my small business to understand how our customers are finding us. The app works great AND the customer service is awesome. I just reached out to the Grapevine team because some I thought there was an issue. Stuart very quickly troubleshooted what was going on, and it turns out the issue was with something completely different. I was able to get that resolved asap and really appreciate them helping me get it sorted! Highly recommend!

CORDA

United States

Almost 3 years using the app

Union Works Apps replied March 2, 2024

Hey Anna, thanks for the kind review. Yes, even though your issue was unrelated to our app, our support were happy to have helped you find a pattern and locate the root cause. Great to hear that Grapevine is providing you with valuable customer insight and to understand how your customers are finding you. All the best for now.

March 11, 2024

App is exactly what we need and is simple to use. Like that they just released an integration with Shopify Flows so that we can get these answers straight to our slack channel as well

Platterful

United States

Over 1 year using the app

Union Works Apps replied March 13, 2024

Thanks for the kind review Lowell. Great to hear that you've made good use of our new Shopify Flow triggers. We're always adding new features and love to hear how they're being used. We'll be here should you need anything else. All the best!

March 8, 2024

Super user-friendly even if you've never done surveys before. Also loved the fact that their Support team is very responsive.

Hamuq

Canada

4 months using the app

Union Works Apps replied March 11, 2024

Thanks for the kind review Rochelle. We were happy to help! It's great to see your Multi-Question survey doing so well. We'll be here should you need anything else.

All reviews