Grapevine Post Purchase Survey

Name: Grapevine Post Purchase Survey
Brand: Union Works Apps
Rating: 5.0 (164 reviews)

Built for Shopify

Pricing: $25/month. Free trial available.
Rating: 5.0 (164)
Developer: Union Works Apps

Uncover customer insight with multi-question post-purchase and on-site customer satisfaction surveys

Gain valuable insight from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.

Optimize your marketing spend: Discover attribution insights that drive growth
Multiple question types: Fixed response, open text or Net Promoter Score (NPS)
Simple set-up surveys: intuitive UI and hands-on support team have you covered
Unlimited surveys, unlimited responses, no branding and founder operated
Target checkout surveys to new, returning or all customer in 1 or many languages

Highlights: Use directly in Shopify admin

Launched

August 17, 2017

Languages

English

Pricing

Complete

$25 / month

Post Purchase Surveys
Unlimited Responses
Multiple Channels
Multi-lingual Surveys
Checkout Extensibility Compatible
Built for Shopify
Flow

28-day free trial

Complete

$25 / month

Post Purchase Surveys
Unlimited Responses
Multiple Channels
Multi-lingual Surveys
Checkout Extensibility Compatible
Built for Shopify
Flow

28-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (164)

Overall rating

Counts per rating level

94% of ratings are 5 stars
154
5% of ratings are 4 stars
9
1% of ratings are 3 stars
1
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for understanding customer behavior and refining marketing strategies. It's praised for its seamless integration with Shopify and Klaviyo, user-friendly interface, and robust analytics. Many appreciate its cost-effectiveness, intuitive design, and unique features like Shopify Flows integration and a new dashboard. Merchants also commend the responsive customer service and the valuable insights it provides beyond Google Analytics. It's seen as a crucial tool for enhancing customer experience and brand development.

May 21, 2024

Boost Customer Engagement Effortlessly!

I've been using Grapevine Post Purchase Survey for over two years, and it's a must-have for any Shopify store. This app seamlessly gathers customer feedback immediately after purchase, providing insights that help improve our offerings.

It integrates perfectly with my store, maintaining a consistent brand feel without any adjustments needed. Plus, its integration with Klaviyo lets me trigger specific marketing flows based on customer responses, enhancing personalized communication.

The support team is responsive and helpful, ensuring a smooth experience. Also, it's fully compatible with Shopify’s new checkout extensibility features, keeping my store up-to-date with the latest technology.

Highly recommend Grapevine for improving customer satisfaction and building loyalty!

Girl Of Muse

United Kingdom

About 2 years using the app

Union Works Apps replied May 23, 2024

Hi Jamie, many thanks for this fantastic review. It's great to hear you're finding so many features of the app useful. The insights, integrations, our swift support. We're always looking to add new features and ways to improve the app and appreciate your feedback. We'll be here should you need anything else.

May 7, 2024

Simple to use. Prompt and efficient customer service.

BorderTribe

India

Over 2 years using the app

Union Works Apps replied May 22, 2024

Thank you for your kind review Mathew! Glad we were able to answer your question quickly.

May 17, 2024

Malgré les limitations inhérentes de l'app, excellente interaction avec Steve et Stuart qui se sont impliqués pour nous proposer une solution personnalisée. Je recommande !

Flakon

France

3 months using the app

Union Works Apps replied May 18, 2024

Salut Clément,

Merci pour la bonne note!

Nous avons été très heureux de vous conseiller sur la mise en place de votre enquête multi-questions et de créer un workflow Shopify Flow pour transférer vos réponses à l'enquête dans Google Sheets. Nous sommes toujours là si vous avez besoin d'autre chose.