Grapevine Post Purchase Survey

Post Purchase Survey - How did you hear about us

From $5/month. 7-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Post Purchase Surveys

Key values section

Custom Post Purchase Surveys

Learn more about your customers with this simple yet effective post purchase survey. Ask any question that will provide valuable insight

Post Purchase Survey Analysis

Post purchase survey revenue stats help to identify the responses that generate the most sales. Inform your Marketing spend and strategy.

One-click Post Purchase Survey

The post purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates

App details

Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Grapevine is a simple post purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

Launch date

Fits seamlessly into

  • Point of Sale

Integrates with

  • POS
  • ReCharge Payments
Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Grapevine is a simple post purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

Launch date

Fits seamlessly into

  • Point of Sale

Integrates with

  • POS
  • ReCharge Payments

Pricing 7-day free trial

See all pricing options

BASE

$5/month

  • Customisable questions
  • Collect unlimited responses
  • Survey results charts
  • Downloadable data
  • Reclassify responses
  • No Grapevine Branding!

EXTRA

$15/month

  • Everything on the BASE plan
  • Survey reminders
  • Tag Customers & Orders
  • Capture via Shopify POS
  • Capture via ReCharge Payments

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 92% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Rock Creek Crates

    Location United States
    Time spent using app 3 months

    We use this app for a post purchase survey. It was simple to install and easy to use. I like that it helps us get a clearer understanding of how our customers find us.

    Developer reply
    July 25, 2022

    Thanks for the nice review. Great to hear how the app is helping you understand where you're gaining customers from. All the best!

  • REEF

    Location United States
    Time spent using app 2 months

    Extremely easy to configure and get up on our site. Also very responsive customer support the one time we had a question.

    Developer reply
    June 24, 2022

    Thanks for the great review! Pleased to hear that you've found the app intuitive. We were happy to help out with your enquiry. All the best!

  • OK Perfumes

    Location Spain
    Time spent using app Over 1 year

    Es buena, simple y gratuita. Queda muy bien en la página de carrito, o sea, que no afecta visualmente y funciona muy bien. Tiene un dashboard muy útil y carga de manera eficiente. Me gusta mucho.

    Developer reply
    April 20, 2022

    Thanks for the great review Óscar! Pleased to hear you're happy with our post-purchase survey app. All the best!
    ---
    ¡Gracias por la gran reseña Óscar! Nos complace saber que está satisfecho con nuestra aplicación de encuestas posteriores a la compra. ¡Mis mejores deseos!

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