Customisable survey question
Learn more about your customers with this simple yet effective post-purchase survey. Ask any question that will provide valuable insight
Survey revenue analysis
Survey revenue stats help to identify the responses that generate the most sales. Inform your Marketing spend using AOV per channel.
High survey response rates
The post-purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates
About Grapevine Post Purchase Survey
Grapevine is a simple post-purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.
If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.
The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.
The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.
Other questions you might like to ask:
- Did anything make you consider not completing your order today?
- How would you like to hear from us in the future?
- What best describes you?
- How would you rate your overall experience?
- Do you have any feedback on your experience today?
How Did You Hear About Us?
This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.
How will this help me?
If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.
If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.
The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.
Why wouldn't I just use campaign tracking?
Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post-purchase survey, the customer can now tell you exactly how they found you.
The insight you get from your customers is always going to be better than tracking ID's and pixels.
- ReCharge Payments
Use this app while selling in person with Shopify point of sale.
Pricing 7-day free trial
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
This app was so easy to implement and customize and does just what I need! It's also very affordable.
Thanks for taking the time to leave us a great review! Glad you were able to get up and running so quickly with your post-purchase survey. I hope it's providing you with insight into your marketing spend!
GYM SUPPLEMENTS U.S
Hello , i am using this app more than 2 years this app is really great. you should install the at least one. i believe this app owner fulfilled every user demand , which is really need of your store.
Thanks for the great review Sunny! Glad we've been able to help you with your post-purchase survey questions over these past couple of years!
Crew Supply Co.
This app has helped us understand where our customers are coming from. Thus, helping our marketing team develop a more informed customer acquisition strategy. Stu has been extremely helpful with integrating the post-purchase survey into our shipping confirmation emails. Thanks!
Hey Kyle, thanks for this kind review. It was a pleasure to help you integrate the post-purchase survey into your shipping confirmation emails. All the best!