Grapevine Post Purchase Survey

Name: Grapevine Post Purchase Survey
Brand: Union Works Apps
Rating: 5.0 (152 reviews)

Built for Shopify

$25/month. 28-day free trial.

Rating (5.0)

Reviews

152

Developer

Union Works Apps

Collect zero-party data insights with post-purchase surveys

Gain insights to make data-driven marketing spend decisions.

Unlimited post-purchase and on-site surveys and responses

Multiple survey types, Fixed Response, Freeform text and NPS

Fire survey events into GA4 and Klaviyo for analysis and flows

Post-purchase surveys and standalone survey pages

Highlights

Built for Shopify

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business

Use directly in Shopify admin

About this app

Launched

August 17, 2017

Languages

English

Post purchase & on-site surveys to gain insight on attribution channels & customer sentiment (NPS)

Use Grapevine Surveys to quickly and easily build post purchase surveys, gather data and gain insights on your customers. HDYH, multiple choice, NPS and more! Use the survey information to inform your marketing spend and find out where your customers are really coming from. Grapevine Surveys will track all submissions including the order value against each survey response. Discover your best performing channels by comparing customer spend.

Setup new vs returning post purchase surveys on the order status page
Survey customers at multiple touch points using the standalone survey feature
Analyse survey responses against revenue to monitor best performing channels
Publish a post purchase survey on multiple channels including POS
Post purchase surveys with no branding and unlimited responses

Pricing

28-day free trial

Complete

$25/month

Unlimited Survey Responses
Unlimited Surveys
Online Store, POS, Email Link & Headless Survey Channels
Insight Reports
Built for Shopify

Complete

$25/month

Unlimited Survey Responses
Unlimited Surveys
Online Store, POS, Email Link & Headless Survey Channels
Insight Reports
Built for Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

152 reviews

Overall rating

Counts per rating level

93% of ratings are 5 stars
142
6% of ratings are 4 stars
9
1% of ratings are 3 stars
1
0% of ratings are 2 stars
0% of ratings are 1 stars

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its ability to track customer acquisition channels and offer insights into customer behavior. Its simplicity, quick setup, and intuitive interface are highly valued. The post-purchase survey feature and the 'how did you hear about us' function are particularly useful for understanding customer sources. The easy-to-read dashboard aids in decision-making based on survey results. The app is affordable, reliable, and effective, with responsive customer support.

September 26, 2023

Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!

ALT. Fragrances

United States

Almost 2 years using the app

Union Works Apps replied September 28, 2023

Thanks for the great review Michael! Good to hear that the app has been assisting with your customer insight. It was a pleasure helping to get your NPS survey live and we're here if you need anything else.

August 28, 2023

Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!

Bluefishfinder.com

United States

Almost 5 years using the app

Union Works Apps replied August 30, 2023

Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!

October 27, 2023

I highly recommend this app for the support alone. The app made things very easy to setup... the one issue we ran into was around reporting and the support team worked tirelessly with us to ensure that we had exactly the reporting that we need in both the platform and via custom events in GA. I've never had such positive experience with an app and developer.

Fracture

United States

About 2 months using the app

Union Works Apps replied October 30, 2023

Thanks for the great review, Sean. It's great to see you get such valuable data and insight from your post-purchase attribution survey. We were more than happy to help you implement the GA4 events to allow you to push your survey responses into Google Analytics for more detailed reporting.

All reviews