Grapevine Post Purchase Survey
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Highlights
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Use directly in Shopify admin
About this app
Launched
August 17, 2017
Languages
English
Categories
Feedback and surveys , Sales analyticsWorks with
Shopify Flow, Shopify POS, Checkout, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, FlowUncover customer insight with multi-question post-purchase and on-site customer satisfaction surveys
Gain valuable insight from multi-question customer surveys to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize your marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.
- Optimize your marketing spend: Discover attribution insights that drive growth
- Multiple survey types: Fixed response, freeform text or Net Promoter Score (NPS)
- Simple set-up: Our intuitive UI and hands-on support team have you covered
- Unlimited surveys and responses: Collect valuable zero-party customer data
- Your survey, your way: Fully customizable surveys with zero Grapevine branding
Pricing
28-day free trialComplete
$25/month
- Unlimited Survey Responses
- Unlimited Surveys
- Online Store, POS, Email Link & Headless Survey Channels
- Insight Reports
- Built for Shopify
- Flow
Complete
$25/month
- Unlimited Survey Responses
- Unlimited Surveys
- Online Store, POS, Email Link & Headless Survey Channels
- Insight Reports
- Built for Shopify
- Flow
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
159 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its insightful customer behavior analytics and robust reporting capabilities. Many appreciate its excellent customer support, ease of use, and affordability. It's praised for its seamless integration with Shopify Flows, customization options, and non-intrusive feedback collection. Merchants find it effective in providing crucial feedback on marketing campaigns and monitoring NPS scores.
I highly recommend this app for the support alone. The app made things very easy to setup... the one issue we ran into was around reporting and the support team worked tirelessly with us to ensure that we had exactly the reporting that we need in both the platform and via custom events in GA. I've never had such positive experience with an app and developer.
Thanks for the great review, Sean. It's great to see you get such valuable data and insight from your post-purchase attribution survey. We were more than happy to help you implement the GA4 events to allow you to push your survey responses into Google Analytics for more detailed reporting.
Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!
Thanks for the great review Michael! Good to hear that the app has been assisting with your customer insight. It was a pleasure helping to get your NPS survey live and we're here if you need anything else.
Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!
Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!
About this app
Launched
August 17, 2017
Languages
English
Categories
Feedback and surveys , Sales analyticsWorks with
Shopify Flow, Shopify POS, Checkout, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, FlowBuilt by Union Works Apps
About Union Works Apps
5.0 average rating
8 years building apps for the Shopify App Store
86-90 Paul Street, London, EC2A 4NE, GB