Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Pricing
$25/month. Free trial available.
Highlights
Use directly in Shopify admin
Rating
5.0 (171)

Unlock customer insights with post purchase, NPS & on-site surveys

Gain valuable insight from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.

Gain valuable insight from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential. more
  • Optimize your marketing spend: Discover attribution insights that drive growth
  • Multiple question types: Fixed response, open text or Net Promoter Score (NPS)
  • Simple set-up surveys: intuitive UI and hands-on support team have you covered
  • Unlimited surveys, unlimited responses, no branding and founder operated
  • Target checkout surveys to new, returning or all customer in 1 or many languages
Highlights
Use directly in Shopify admin

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, Flow

Customer behavior

Activity tracking, Segmentation, Cohort analysis

Marketing and sales

Marketing attribution, ROAS, Funnel analysis

Visuals and reports

Benchmarking, Custom reports, Historical analysis

Form customization

Conditional logic, Drag-and-drop editor, Embedded forms, Multi-language

Survey types

Customer satisfaction, Market research, Net Promoter Score (NPS), Product feedback, Post-purchase, Attribution

Submission management

Data export, Analytics, Customer segments

Pricing

Complete

$25 / month

  • Post Purchase Surveys
  • Unlimited Responses
  • Multiple Channels
  • Multi-lingual Surveys
  • Checkout Extensibility Compatible
  • Built for Shopify
  • Flow

28-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (171)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for collecting essential customer insights, which helps refine marketing strategies and boost customer retention. It integrates smoothly with Shopify and Klaviyo, enabling automated marketing actions based on survey responses. Merchants appreciate the ease of customizing surveys and the intuitive interface for survey creation. The app also offers responsive customer support and robust analytics features, aiding in effective customer data tracking and analysis.

September 4, 2024

This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.

Presently®
United States
Almost 3 years using the app
Union Works Apps replied September 5, 2024

Thanks for your very kind review Emily! We're really happy to hear that Grapevine Surveys is still helping you to understand your customer attribution. If you do decide to start running Customer Satisfaction surveys, then please do get in touch and we'd be very happy to help.

November 1, 2024

We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.

Stick With Finn
United States
2 months using the app
Union Works Apps replied November 2, 2024

Thanks for the great Review Dan. It was a pleasure helping you set up your survey for Shopify's Checkout Extensibility pages.

September 5, 2024

All our thanks to Sam who has been very supportive and helpful to structure the data and help us out improve our understanding of GrapeVine and it's possibilities :)
The integration is super smooth and we now have a way to understand our users' story in a beautiful way!

UCM Center
Canada
About 1 month using the app
Union Works Apps replied September 9, 2024

Thanks for your great review! It's great to see you taking full advantage of
the Shopify Flow integration, to push survey responses to a google sheet and to a dedicated inbox!

Support

Union Works Apps can answer any questions you have about Grapevine Post Purchase Survey.

Developer

Union Works Apps

86-90 Paul Street, London, EC2A 4NE, GB

Launched

August 17, 2017

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