GP Lite Order Scanner , 17 reviews

Overall rating
4.3
Counts per rating level
  • 82% of ratings are 5 stars
    14
  • 6% of ratings are 4 stars
    1
  • 6% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
    1
Edited February 17, 2023

My initial interaction with customer support could have been better and was triggered by a broken scanning system (bin location error). Dan of GP Lite was transparent with the situation and found a remedy to the initial problem. However, in the end, Dan's communication went cold, GP Lite's features were too limited, and an upsell to use the standard version GroovePacker was not worth the time, effort, or money.

Jingle Truck Toys
United States
14 days using the app
Groove Industries replied February 12, 2023

Your ticket was indeed mishandled and I understand your frustration due to the lack of response. I am confident we can resolve your issue quickly and get things back on track if you decide to give us another chance. I've reached out on our previous ticket. Looking forward to earning your business.

1
1