
Guide Shipping Protection
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Highlights
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Works with the latest themes
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Use directly in Shopify admin
About this app
Launched
October 14, 2020
Languages
English
Categories
Returns and exchanges , Warranties and insuranceWorks with
Checkout, Checkout, Cart Drawer, Headless, ReBuy, shipping insurance, shipping protectionEliminate the risk of lost, damaged, or stolen packages with Guide Shipping Insurance at checkout
Shipping Insurance with Instant Resolutions The purpose of 'Guide Shipping Insurance' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Insurance you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site
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Supports Checkout Extensibility - a smooth experience with our new Checkout App
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Premium Insurance - Protection from damage, theft, chargeback & more!
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Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
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Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
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Installs/Uninstalls safely - tested and optimized for speed and order conversion
Pricing
Free to install
This app is free to merchants, only collects the funds charged to customers for shipping protection
Free to install
This app is free to merchants, only collects the funds charged to customers for shipping protection
All charges are billed in USD. See all pricing options
80 reviews
We reached out to Guide a little over a year ago when we decided to move our site to the Shopify platform. We received a quick response from Ryan with Guide to send us over some information and set up a quick call to see exactly what our needs were and if they would be a good fit. They were quick to help us get set up and their response time to our customer's claims has been much quicker and less of a hassle for us then when working with normal 3rd party insurers. Our customers can provide all information quickly and efficiently directly to them. We love that our customers pay directly for this service and can opt in or out based on their needs. We're a very niche business with the majority of our products being custom made with extensive lead times, Guide just overall gives us and the customer a secondary layer of safety once the product is out of our hands whether its a high cost custom item, international shipment, or even an LTL shipment. We're very happy with the current service. We have found this service to be instrumental in keeping our customer satisfaction high.
My mind has been at peace since the day I installed Guide shipping protection. Filing claims with USPS was a hassle and they always reject our claims, even when the tracking number shows that it was delivered to a different zip code. Chelsey, my contact from Guide team has been so helpful. She has helped me tremendously dealing some difficult claims. The one thing Guide can improve on is their processing time. Overall, i am a happy client and will continue to use Guide for my business.
I've been using Guide Shipping Protection for a while now. They are so incredible to use! I love that the customer gets to choose if they want to protect their package and can pay an extra fee themselves for a low cost. It makes the process so much easier and less stressful. Love using them!
Guide app is a really helpful tool for my store. Easy to set up the customer service is amazing and always very friendly. It covers my orders as before I had a lot of issues with lost or stolen orders. To file a claim is a pretty straightforward process. Even set up a separated page on my website for claims which looks exactly how I wanted. Thank you.
So I've had Guide Shipping Protection for I believe little over a year and a half now. They are by far one of the best apps that Shopify has to offer, the customer chooses whether or not they want their package protected and if they pay the extra .99 cents yes only $1 they have a ease of mind just incase their package gets lost or stolen or never delivered. Guide Shipping Protection is the best and would forever be part of my store.
About this app
Launched
October 14, 2020
Languages
English
Categories
Returns and exchanges , Warranties and insuranceWorks with
Checkout, Checkout, Cart Drawer, Headless, ReBuy, shipping insurance, shipping protectionBuilt by Guide Inc
Support
Send a messagehello@guideprotection.com
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