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Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection
Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site
- Supports Checkout Extensibility - a smooth experience with our new Checkout App
- Premium Insurance - Order Protection from damage, theft & more!
- Hyper-Focused on Customer Experience - 20 minute turnaround time for claims!
- Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
- Installs/Uninstalls safely - tested and optimized for speed and order conversion
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Checkout
- TikTok Shop
- NetSuite
- Zendesk, Gorgias, Klaviyo
- TapCart, Shop Pay
- ReBuy
- Recharge, Skio Subscriptions
Categories
Coverage type
Opt-in experience
Claims management
Customization
Offers and recommendations
Analytics
Reviews (106)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer confidence and conversion rates by offering reliable shipment protection. The claims process is seamless with quick payouts, and the customer service is responsive and effective. Installation is straightforward, and the cost-effective insurance encourages customer participation, increasing sales and satisfaction. Merchants also appreciate the customization options that enhance their store's design.
Great app! Guide has been a terrific addition for our business and customer shipments. While Guide offers a pretty seamless (and painless) claim process for our customers, it offers an additional benefit we did not expect. It offers new customers another layer of order assurance and confidence when ordering, which helps strengthen conversion rate.
Claims are paid our promptly and seamlessly. I ...
I love this app. It makes our job so much easier. With the failure rate of shipping companies these days, this app is essential for small businesses. Our customers who have had to file claims have the easiest experience. Their service is top notch. It's refreshing to have an app with support that is responsive & helpful!
Really great customer service that is always available when I need help submitting a claim! I've never had a claim be rejected for any reason, and the team is super flexible when it comes to reordering (sometimes they'll have me manually send the replacement order and they'll refund me the cost of reshipment). Overall I'd highly recommend.
Support
App support provided by Guide Inc.
Resources
Launched
October 14, 2020
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Products, orders, discounts, Online Store
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Edit products
Products, publications of products on sales channels, or collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, all order details for the last 60 days, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit your Online Store
Pages on your Online Store, script tags in your Online Store, or theme
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Edit other data
Price rules
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