Guide Shipping Protection
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection
Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site
- Supports Checkout Extensibility - a smooth experience with our new Checkout App
- Premium Insurance - Order Protection from damage, theft & more!
- Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
- Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
- Installs/Uninstalls safely - tested and optimized for speed and order conversion
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Checkout
- ReBuy
- shipping insurance
- shipping protection
- TapCart
- Amazon
- TikTok Shop
Categories
Coverage type
Opt-in experience
Claims management
Customization
Offers and recommendations
Analytics
Pricing
Free
Free to install
This app is free to merchants, only collects the funds charged to customers for shipping protection
All charges are billed in USD. See all pricing options
Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its shipping protection, noting an increase in sales and customer loyalty due to reduced concerns over lost, damaged, or stolen packages. The app is easy to integrate, maintains a professional appearance on websites, and offers customizable, low-cost protection options at checkout. It is reliable in handling claims and replacing items quickly, enhancing merchant satisfaction. Customer service, particularly staff members Spencer and Cam, is praised for its responsiveness. The onboarding process is also highlighted as quick and straightforward, ensuring a seamless setup for new merchants.
After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.
Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!
I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.
Support
App support provided by Guide Inc.
Resources
Launched
October 14, 2020
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Products, orders, discounts, Online Store
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Edit products
Products or collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, all order details for the last 60 days, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit your Online Store
Pages on your Online Store, script tags in your Online Store, or theme
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Edit other data
Price rules
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