Guide Shipping Protection
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection
Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site
- Supports Checkout Extensibility - a smooth experience with our new Checkout App
- Premium Insurance - Order Protection from damage, theft, chargeback & more!
- Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
- Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
- Installs/Uninstalls safely - tested and optimized for speed and order conversion
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
Checkout, ReBuy, shipping insurance, shipping protection, TapCart, Amazon, TikTok ShopCategories
Coverage type
Opt-in experience
Claims management
Customization
Offers and recommendations
Analytics
Pricing
Free to install
This app is free to merchants, only collects the funds charged to customers for shipping protection
All charges are billed in USD. See all pricing options
Reviews (99)
I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.
If you’re on the fence about which shipping insurance app to choose, let me help you decide—go with Guide! Spencer, our Account Rep, has made everything from installation to daily operations smooth and stress-free. His quick replies and proactive support have made all the difference. Not to mention, Guide offers some of the best rates and terms we’ve seen in the market. Truly a superior choice for Shopify users.
unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.
I highly recommend Guide. There setup is much easier than other insurance companies. There prices are also very reasonable which has made most of our customers choose to buy the shipping protection. The integration in our site looks very professional and makes it easy for the customer to purchase.
I switched to Guide Shipping Protection after competitor rates increased. So far, the experience has been great. Customer service is quick, with questions answered promptly within 24 hours. Onboarding was also a breeze and took just a few minutes.
After submitting a claim or reaching out via email, customers received updates within 24 hours with actual solutions. With Guide's competitive rates, customers are more inclined to opt for shipping protection with their orders which greatly helpful as a seller.
Support
Guide Inc can answer any questions you have about Guide Shipping Protection.
Resources
Launched
October 14, 2020
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