Fuel Growth & Drive Sales
Lost/Damaged/Stolen packages become added revenue through our replacement purchase program.
No added friction at checkout. Our widget is designed to ensure fast page loads while fitting perfectly in your shopping cart.
Simplify Customer Support
Order Issue? Once customers submit their claim, our support team goes to work to deliver resolutions in 24 hrs. or less!
About Guide Shipping Protection
The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue.
Why Use Guide
Give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase. This way instead of dealing with frustrated customers, Merchants are able to focus more on new sales, and the added revenue from Guide's replacement orders.
We handle the order issues process from start to finish and provide you with key insights along the way.
The Process for Merchants
You've clicked the button saying "Add App". Great! Now someone from our team will be in contact in a matter of hours to get our widget installed on your store. We want this to be as easy as possible for you, so you can either: Have our professionals install the code (Free of charge) or Have someone else with minimal coding experience place the code on your site.
That's it! You're done.
The Process for Consumers
At checkout customers will see the option to add shipping protection to their order, for a small percentage of cart value.
When checkout is complete the necessary order info is pulled into our dashboard and a brief email is sent to the customer providing instructions for submitting an claim along with a link to the claims page on our website.
When customers experience order issues, they simply follow the link to our site and file a claim by submitting their email and order number. Our support team is standing by ready to work with them, committed to getting a resolution by way of a replacement order in 24hrs or less. In the meantime, you and your team can stay focused on filling orders!
Ready to get started?
Simply click the button labeled “Add App”. Log into Shopify if necessary, and then you’ll be prompted to give us permission. This permission allows us to place the widget on your storefront and collect info from protected orders, only to be used in our claims process.
See the app in action
Explore how the app works in an example store.View example store
Recurring charges billed every 30 days, include only the fees paid by consumers for shipping protection service.
Most recent reviews
Okay app, Great potential. Horrible customer service. Emailed them once they got back to me, Awesome! Emailed them back the same day (in less than a hour) to ask a couple more questions... nothing. Emailed them again the next day to see if they received my message... Nothing.. So I gave it almost 3 weeks to try one more time... Nothing. This app has potential but I still have questions and I feel bad to leave a bad review but I would like to continue using this app.
Gator boots unlimited
Support is quick to respond and very helpful. This was exactly what we needed for the holidays. Shipping has been chaotic this year but Guide made a huge difference.
Built 4 Outdoor
We have had a great experience with this app. The support and customer service are very responsive. I wish we had found this app sooner but we expect very good things especially going into this big week. Great app, great support!