i downloaded the app, they were quick to help get it online but since have been radio silent to my requests.
Not sure if my customers are receiving the delayed responses to inquiries or not. Want to leave 5 stars but waiting almost a week after emailing support without response.
We used other apps in the past but switched to Guide and haven't looked back. Support is awesome and its so simple and easy to use for us and for our customers. Highly recommend this app
Guide shipping protection provides us with one solution and saves you a ton of time with filing a claim process. I would highly recommend connecting this app to your store. Gives the customers the ability to add the shipping protection and feel a little more safe when product is shipped!
Easy setup, reliable customer service and easy to file claims! Their team was extremely helpful with installing the app on our Shopify store. Support is very reliable, we work with Chelsey and she's been amazing, always so quick to get back to us with great communication. Highly Recommended!
As a Shopify Plus merchant we never found value in spending the time to deal with the lengthy process of filing claims with the carriers for damaged or lost shipments. Guide Shipping Protection provides us with one solution and one process that makes filing claims simple and effective regardless of carrier.