
Guide Shipping Protection
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (102)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its shipping protection, noting an increase in sales and customer loyalty due to reduced concerns over lost, damaged, or stolen packages. The app is easy to integrate, maintains a professional appearance on websites, and offers customizable, low-cost protection options at checkout. It is reliable in handling claims and replacing items quickly, enhancing merchant satisfaction. Customer service, particularly staff members Spencer and Cam, is praised for its responsiveness. The onboarding process is also highlighted as quick and straightforward, ensuring a seamless setup for new merchants.
Refine
-
By rating
We discovered an ad graphic for a sports drink in our site footer that appeared because of the app in addition to malformed text about the app with giant icons. Though support removed it shortly after we discovered it, we received no notification of the issue from them and reported it ourselves. We were not given any explanation of the error by the developer, nor did we receive any information about the security implications to our site. Support was polite and gave an apology for the inconvenience. We decided to remove the app immediately because of security concerns.
After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.
Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!
I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.
I haven't had the chance to use Guide yet, but I installed it for my e-Store because of the services it offers. I love that my customers' purchases will be protected. I love that if my customers' packages are lost, damage, or even stolen that their items will be replaced. The Guide Protection app is one of the best apps that I've installed for my store. I'm very excited about this app because I believe having the app on my site will entice customers to place orders from my site knowing that their purchases will be protected. I will gladly recommend The Guide Protection app to others.
Vickey Y. Davis
VYD Home Solutions
So I've had Guide Shipping Protection for I believe little over a year and a half now. They are by far one of the best apps that Shopify has to offer, the customer chooses whether or not they want their package protected and if they pay the extra .99 cents yes only $1 they have a ease of mind just incase their package gets lost or stolen or never delivered. Guide Shipping Protection is the best and would forever be part of my store.
This is such a simple but VALUABLE app. Being so affordable, a lot of our customers use it to protect their packages, and it takes the stress off of us since we no longer have to purchase separate shipping insurance. Cam is AMAZING to work with too! I've had a couple of small issues that he has responded to usually within minutes to a few hours at most... almost always the same day. Great app & wonderful customer service!
Perfect for a small business. Very easy to use, they'll install it for you if you have a difficult code to work with. No complaints, looks and acts very professional on your website, while providing you and the customer shipping insurance
Guide shipping protection provides us with one solution and saves you a ton of time with filing a claim process. I would highly recommend connecting this app to your store. Gives the customers the ability to add the shipping protection and feel a little more safe when product is shipped!
I've been using Guide Shipping Protection for a while now. They are so incredible to use! I love that the customer gets to choose if they want to protect their package and can pay an extra fee themselves for a low cost. It makes the process so much easier and less stressful. Love using them!