Guide Shipping Protection , 92 reviews

Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
March 24, 2023

This is a brilliant solution for a problem we're all currently facing - shipping issues. Guide had me up and running the same day I installed and the app works beautifully. It also looks great on my checkout and is totally unobtrusive! Highly recommend Guide.

Time spent using app: 1 minute
Edited March 25, 2023

We are using Guide instead of Route, which we weren't happy with. I love that we are in charge of claims and can do the right thing without thinking twice about the cost to our bottom line! With Route they kept finding ways to not pay, which is extremely frustrating when the customer paid for it, and then doing the right thing still has to come out of my pocket...

Iconic Shoes
United Kingdom
Time spent using app: 3 days
March 19, 2023

Guide is exactly what we were looking for! The developers walked me through step by step when I had an issue with my store. they even went the extra mile to make some of the more complicated adjustments for me. They are super knowledgeable and even gave me some amazing advice to get my conversions higher. I highly recommend Guide to anyone and everyone who is selling online!!

United States
Time spent using app: 4 days
March 17, 2023

Guide has literally helped our store save so much $$ ! We were already sending out so many replacements to our customers and the Route app we were using before was not customer friendly and had a long waiting period. Guide services our customers right away.

United States
Time spent using app: 2 days
February 10, 2023

The integration process was flawless , the support team are super knowledgeable and very quick to respond. We are early in the adoption process however Guide has already handled several issues that our support team would normally handle, and I expect this will continue to happen more and more..

My Store
United States
Time spent using app: 26 days
February 7, 2023

Great app, can't recommend it enough and the service team is spot on! solves a huge problem for stores regarding customer service and allows the store owner to deal directly with the customer in a way that will leave the customer happy at zero cost.

United States
Time spent using app: About 2 months
February 6, 2023

This app is a life saver for our business! It allows us to offer our customers a higher level of customer service. Also they have the most responsive customer service. Cannot recommend enough!!

United States
Time spent using app: 4 days
December 19, 2022

Really solid app for merchants and customers. The extra layer of protection for both store and customers has been really nice.

ready set shop
United States
Time spent using app: 4 days
December 17, 2022

Have really liked using Guide so far, it was really quick and easy to get started. It adds another layer of comfort for us knowing that packages with issues are taken care of. Would for sure recommend Guide!

United Kingdom
Time spent using app: 26 days
October 26, 2022

i downloaded the app, they were quick to help get it online but since have been radio silent to my requests.
Not sure if my customers are receiving the delayed responses to inquiries or not. Want to leave 5 stars but waiting almost a week after emailing support without response.

United States
Time spent using app: 13 days