Overall rating
Counts per rating level
  • 83% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
Edited August 7, 2023

We reached out to Guide a little over a year ago when we decided to move our site to the Shopify platform. We received a quick response from Ryan with Guide to send us over some information and set up a quick call to see exactly what our needs were and if they would be a good fit. They were quick to help us get set up and their response time to our customer's claims has been much quicker and less of a hassle for us then when working with normal 3rd party insurers. Our customers can provide all information quickly and efficiently directly to them. We love that our customers pay directly for this service and can opt in or out based on their needs. We're a very niche business with the majority of our products being custom made with extensive lead times, Guide just overall gives us and the customer a secondary layer of safety once the product is out of our hands whether its a high cost custom item, international shipment, or even an LTL shipment. We're very happy with the current service. We have found this service to be instrumental in keeping our customer satisfaction high.

United States
About 1 year using the app
Edited August 5, 2023

My mind has been at peace since the day I installed Guide shipping protection. Filing claims with USPS was a hassle and they always reject our claims, even when the tracking number shows that it was delivered to a different zip code. Chelsey, my contact from Guide team has been so helpful. She has helped me tremendously dealing some difficult claims. The one thing Guide can improve on is their processing time. Overall, i am a happy client and will continue to use Guide for my business.

The Additude Shop
United States
11 months using the app
August 2, 2023

I've been using Guide Shipping Protection for a while now. They are so incredible to use! I love that the customer gets to choose if they want to protect their package and can pay an extra fee themselves for a low cost. It makes the process so much easier and less stressful. Love using them!

United States
Over 2 years using the app
August 7, 2023

Guide app is a really helpful tool for my store. Easy to set up the customer service is amazing and always very friendly. It covers my orders as before I had a lot of issues with lost or stolen orders. To file a claim is a pretty straightforward process. Even set up a separated page on my website for claims which looks exactly how I wanted. Thank you.

Over 1 year using the app
July 26, 2023

So I've had Guide Shipping Protection for I believe little over a year and a half now. They are by far one of the best apps that Shopify has to offer, the customer chooses whether or not they want their package protected and if they pay the extra .99 cents yes only $1 they have a ease of mind just incase their package gets lost or stolen or never delivered. Guide Shipping Protection is the best and would forever be part of my store.

Gewlery By G
United States
Over 2 years using the app
Edited July 25, 2023

This app is a great alternative to those like route who will overcharge and stick you in boxes. At Route they jumped the price 3x in a few months which turned to heavy drop in conversion and i eventually ended the relationship because they were trying to collect almost a 4% coverage cost.
Guide will work with you to find a balance between the cost and your customers experience. There are things that have happened like double charges and in store pick up charges, which you've seen in some reviews here, but they've been attentive and have made strides to better their solution.

United States
9 months using the app
April 7, 2023

Guide gets a 10/10 from the team here at Vette Lights! They have been instrumental in keeping customer satisfaction up and helping avoid those awkward times of waiting on the carrier to come back and close out an investigation after weeks of customer frustration. Would 100% recommend to anyone that regularly ships customer orders and is looking to make for a pain free process for their customers when the unexpected occurs!

Vette Lights
United States
About 2 years using the app
August 1, 2023

We have used Guide for over 2 years now. It has given us peace knowing that once our packages leave our store they will be taken care of if anything happens. Anytime we’ve had a customer file a claim, Guide responds to them within a day. Very thankful to have this option for our customers.

miller + jett
United States
Over 2 years using the app
August 4, 2023

This app has truly transformed the way we handle shipping and customer satisfaction. The seamless integration into our Shopify store was impressive, and the user-friendly interface made it incredibly easy to set up and customize the shipping protection options.

What we love most is how Guide Shipping Protection has significantly minimized customer concerns about lost or damaged shipments. The added layer of security and peace of mind for my shoppers is priceless

FiXT Store
United States
Over 1 year using the app
July 17, 2023

We have been using Guide Shipping protection since more then a year and outstanding result we have got so far. Outstanding support and quick resolution. We are working stress free by using this app. Highly recommended.

GadgetWard UK
United Kingdom
About 1 year using the app