Guide Shipping Protection

Guide Shipping Protection

Reviews (101)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its shipping protection, noting an increase in sales and customer loyalty due to reduced concerns over lost, damaged, or stolen packages. The app is easy to integrate, maintains a professional appearance on websites, and offers customizable, low-cost protection options at checkout. It is reliable in handling claims and replacing items quickly, enhancing merchant satisfaction. Customer service, particularly staff members Spencer and Cam, is praised for its responsiveness. The onboarding process is also highlighted as quick and straightforward, ensuring a seamless setup for new merchants.

October 13, 2021

I added this app to my store as an insurance for myself and my customers. When I needed some clarification with the app, their customer service was prompt and helpful.

Kash & Ash
United States
Almost 2 years using the app
April 7, 2023

I would highly recommend using Guide Shipping Protection! It makes me feel protected in my business and for my customers.

Wild Honey Boutique
United States
Almost 2 years using the app
October 3, 2023

I love this app! So many customers add it to orders! I always hated as a brand, for customers to come complaining when orders get lost or shows delivered but they never receive it. Its SO nice to still get paid for the re-order and not lose money. Thank you GUIDE!

Green + Lovely
United States
Over 1 year using the app
July 12, 2021

Great app! It makes my customer's shopping experience a lot smoother. Customers use this option and I have no issue with charge backs or refunds. Thank you!

Cali Beauty Center
United States
Over 1 year using the app
April 22, 2022

I absolutely love this app because my customers trust me more because I am offering them away to protect their orders in case something happens that’s not their fault. The fees are also relatively cheap and it also helps the customer to feel more comfortable when adding the service to the order I absolutely love this app

Niycole's Hour
United States
Over 1 year using the app
October 4, 2023

Guide Shipping Insurance has been a game-changer for my business. It's not just about avoiding package headaches; it's about revenue protection. With one simple click at checkout, my customers can safeguard their purchases. If anything goes wrong—loss, damage, or theft—Guide has it covered, ensuring a smooth repurchase process directly from my site. 5 stars!

Pampered Puppyiva
United States
Over 1 year using the app
October 11, 2021

Very easy to install! I love having this option, it protects me and the customer. This is great especially for the holidays. if anything gets lost, I know my customers have the option of having their items replaced at no extra cost on both ends.

Creations by Nance
United States
Over 1 year using the app
July 18, 2023

From the demo down to set up. Everything went smooth. Our customers are all glad for the swift response whenever they have to file a claim. Thank you so much Guide Team! Highly recommended!

Edge Entity
United States
Over 1 year using the app
December 17, 2021

I got this app to help protect my shop from shipping issues and I have been very pleased with it! I highly recommend this app to help secure your store from list mail, stolen mail, and mail fraud.

Vee Rulée
United States
Over 1 year using the app
July 17, 2023

We have been using Guide Shipping protection since more then a year and outstanding result we have got so far. Outstanding support and quick resolution. We are working stress free by using this app. Highly recommended.

GadgetWard UK
United Kingdom
Over 1 year using the app