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Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
October 25, 2023

I sell E-bikes on Being able to offer customers the peace of mind with shipping is invaluable. No one wants to spend a bunch of money and receive a broken items they can’t use, or even worse their purchase never shows up. With Guide Shipping Insurance they have the option to protect all their purchases.

E-Bike Heaven
United States
5 months using the app
August 2, 2023

I've been using Guide Shipping Protection for a while now. They are so incredible to use! I love that the customer gets to choose if they want to protect their package and can pay an extra fee themselves for a low cost. It makes the process so much easier and less stressful. Love using them!

United States
Over 2 years using the app
August 7, 2023

Guide app is a really helpful tool for my store. Easy to set up the customer service is amazing and always very friendly. It covers my orders as before I had a lot of issues with lost or stolen orders. To file a claim is a pretty straightforward process. Even set up a separated page on my website for claims which looks exactly how I wanted. Thank you.

Over 1 year using the app
August 1, 2023

We have used Guide for over 2 years now. It has given us peace knowing that once our packages leave our store they will be taken care of if anything happens. Anytime we’ve had a customer file a claim, Guide responds to them within a day. Very thankful to have this option for our customers.

miller + jett
United States
Over 2 years using the app
Edited August 5, 2023

My mind has been at peace since the day I installed Guide shipping protection. Filing claims with USPS was a hassle and they always reject our claims, even when the tracking number shows that it was delivered to a different zip code. Chelsey, my contact from Guide team has been so helpful. She has helped me tremendously dealing some difficult claims. The one thing Guide can improve on is their processing time. Overall, i am a happy client and will continue to use Guide for my business.

The Additude Shop
United States
11 months using the app
July 26, 2023

So I've had Guide Shipping Protection for I believe little over a year and a half now. They are by far one of the best apps that Shopify has to offer, the customer chooses whether or not they want their package protected and if they pay the extra .99 cents yes only $1 they have a ease of mind just incase their package gets lost or stolen or never delivered. Guide Shipping Protection is the best and would forever be part of my store.

Gewlery By G
United States
Over 2 years using the app
August 4, 2023

This app has truly transformed the way we handle shipping and customer satisfaction. The seamless integration into our Shopify store was impressive, and the user-friendly interface made it incredibly easy to set up and customize the shipping protection options.

What we love most is how Guide Shipping Protection has significantly minimized customer concerns about lost or damaged shipments. The added layer of security and peace of mind for my shoppers is priceless

FiXT Store
United States
Over 1 year using the app
August 4, 2023

I recommend this app because it with any issues that may arise when you are shipping products. I recommend it for all businesses.

Octavia Essynce Creations
United States
About 2 months using the app
July 17, 2023

We have been using Guide Shipping protection since more then a year and outstanding result we have got so far. Outstanding support and quick resolution. We are working stress free by using this app. Highly recommended.

GadgetWard UK
United Kingdom
About 1 year using the app
August 2, 2023

The app is a very good support in case of an incident. The team is fast and very experienced. Definitely a must have!

Battl Victory Records
United States
Over 1 year using the app