Guide Shipping Protection

In my business, I take pride in our quick, seamless fulfillment process. We strive in a 1-2 business day processing time, as customers enjoy and come back for. In the days of Amazon, customers and people love to get their online purchases quick and efficiently. Using Guide helps create so much additional value to our shipping ethics. First, it's affordable, our customers love to spend the pennies to protect their packages and precious items. With Guide, me and my customers share comfort in mind that their items will be protected. Great app, affordable, and helps with customer retention for sure. 5 stars all the way!

Guide Shipping Insurance has been a game-changer for my business. It's not just about avoiding package headaches; it's about revenue protection. With one simple click at checkout, my customers can safeguard their purchases. If anything goes wrong—loss, damage, or theft—Guide has it covered, ensuring a smooth repurchase process directly from my site. 5 stars!

A very good and competent package protection service. The onboarding team is incredibly helpful. Toggle options are fully customizable.
Their policies and processes are super helpful and after filing a claim and sending over an email to their team, updates are received within 24 hours with actual answers.
Speak with their team as soon as possible, they truly have a great system and an incredibly user friendly program!

I love this app! So many customers add it to orders! I always hated as a brand, for customers to come complaining when orders get lost or shows delivered but they never receive it. Its SO nice to still get paid for the re-order and not lose money. Thank you GUIDE!

I have not had the chance to use Guide just yet. I have downloads the app. I’m excited to start using this service as they have great offers and I know my customers will be delighted in using this at checkout to insure their packages are delivered safe and secured.

This is a must have if you are shipping orders. No greater anxiety than when a customer says their package is missing, but complete relief when you see they protected their order with Guide. Guide team has been great to work with and we would recommend it to any retailer.

Guide is a fabulous app. I've installed it on any store that I've launched, and just installed it on my newest store! Guide has a fabulous interface and is soooo simple to use compared to filing claims with USPS. This allows us to offer our customers a higher level of service and control over how much they want to protect their packages. Any time i've needed help with setup/general support, they have been so quick to help. I recommend them 100 times over!

I sell E-bikes on https://e-bikeheaven.com. Being able to offer customers the peace of mind with shipping is invaluable. No one wants to spend a bunch of money and receive a broken items they can’t use, or even worse their purchase never shows up. With Guide Shipping Insurance they have the option to protect all their purchases.

This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned. Im being billed for a free app. If the customer pays .98 for protection why are we as the store charged too? I mean i get the point of the app but dont lie and steal to get people to download. The app isnt free at all. You pay .98 for every customer that chooses to use it. Now the problem is, if theres a claim that needs assistance, there is no one to contact to help us out yet we have to keep paying. There is no login. When you try to it gives you an error message as if it doesnt exist. No account is needed when you pay .98 every transaction and then they bill it to your Shopify. Customers think they are paying that but we are! Im only still using it until i find better. SKIP THIS APP! Update - Guide has still not responded to any of our emails or request from my customers about a lost package. Please do yourself a favor and don't install this app. They are running a scam. I am trying to reach out to Shopify to have them removed, so no one else is scammed by this app and company. Guide does not provide any protection to my customers. My customers can not reach Guide after filing a claim and are not protected. Please do not use this app. I will happily remove once I get any response from the company. The customer service responses have been terribly slow. We agreed to a revenue split, and then Guide never paid us. When we try to ask where our money is we are ignored. Poor customer service. Constantly charging my customers double or triple. Cannot get the refunds. DO NOT RECOMMEND.

So I've had Guide Shipping Protection for I believe little over a year and a half now. They are by far one of the best apps that Shopify has to offer, the customer chooses whether or not they want their package protected and if they pay the extra .99 cents yes only $1 they have a ease of mind just incase their package gets lost or stolen or never delivered. Guide Shipping Protection is the best and would forever be part of my store.