Guide Shipping Protection

Guide Shipping Protection

Reviews (101)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
    86
  • 5% of ratings are 4 stars
    5
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    1
  • 9% of ratings are 1 stars
    9
What merchants think

Feedback submitted

Merchants appreciate this app for its shipping protection, noting an increase in sales and customer loyalty due to reduced concerns over lost, damaged, or stolen packages. The app is easy to integrate, maintains a professional appearance on websites, and offers customizable, low-cost protection options at checkout. It is reliable in handling claims and replacing items quickly, enhancing merchant satisfaction. Customer service, particularly staff members Spencer and Cam, is praised for its responsiveness. The onboarding process is also highlighted as quick and straightforward, ensuring a seamless setup for new merchants.

December 17, 2021

Really helpful option for my customers to protect their orders! The only thing that could improve is the multiple product tags.

MOTIV. the label
United States
Over 2 years using the app
December 18, 2021

The app is working well so far for our store. It has given buyers more confidence when making the purchase. Only issue is that dashboard is not yet fully functional and we are unable to see what claims have been filed and how they are resolved

mindvocates
United States
11 months using the app
November 19, 2021

Thus far this app seems like it will help with shipping issues. No problems so far! I can’t wait to see what it’s really about.

A&O Alpha & Omega Naturals
United States
7 months using the app
October 11, 2021

So many of our customers include this in their orders! It has taken so much weight off our shoulders when it comes to dealing with upset customers over their lost/damaged in shipping packages! Truly does help out! Only reason I give it 4 stars and not 5 is because their only reimbursement method is PayPal. If you don't have that it's very limited in how they can reimburse you for the gift cards they issue.

KINApparel
United States
6 months using the app
December 17, 2021

I love the idea of the protection. I had a bit of trouble setting it up because I’m not tech savvy whatsoever. But I will be using it for the first time today. And hope this will ease my customers minds about their packages.

Sister Threads, LLC
United States
About 2 months using the app
1
1