Guide Shipping Protection
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its shipping protection, noting an increase in sales and customer loyalty due to reduced concerns over lost, damaged, or stolen packages. The app is easy to integrate, maintains a professional appearance on websites, and offers customizable, low-cost protection options at checkout. It is reliable in handling claims and replacing items quickly, enhancing merchant satisfaction. Customer service, particularly staff members Spencer and Cam, is praised for its responsiveness. The onboarding process is also highlighted as quick and straightforward, ensuring a seamless setup for new merchants.
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Guide has been very easy to set up and use, and offers our customers a solid way to insure their orders and feel comfortable with the safety of their product
I love this app. I’m using it with my hair company & I honestly feel that it’s protecting me & my customers for the better. I highly recommend using it it’s free and very simple to install
I recently purchased something that had shipping protection and honestly, it’s the best move an e-commerce business can make. Guide is the best company to go with. Everything is automatically uploaded for you and even if you have questions, you don’t have to wait 2-3 business days to get a response, they are right on the money! Very awesome app
Guide was super easy to install! Essentially click and go. My customers are more confident purchasing knowing that shipping protection is available. Customer service is accessible and the process is seamless. I recommend over competitor apps I have attempted to use simply because it’s so user friendly. Thank-you!
This app is very useful and helpful if you have any problems setting it up they have great customer service that can help you with that
This app is great for our customers. It really takes the worry out of what to do about lost shipments. Installation was a breeze. A big win for the customer!