Guide Shipping Protection

Guide Shipping Protection

Pricing
Free to install. Additional charges may apply.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
4.6 (101)
Developer
Guide Inc

Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection

Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site

Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site more
  • Supports Checkout Extensibility - a smooth experience with our new Checkout App
  • Premium Insurance - Order Protection from damage, theft & more!
  • Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
  • Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
  • Installs/Uninstalls safely - tested and optimized for speed and order conversion
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

Checkout, ReBuy, shipping insurance, shipping protection, TapCart, Amazon, TikTok Shop

Customization

Cart upsell, Checkout upsell

Offers and recommendations

Warranties, Shipping protection, Priority processing

Analytics

Click-through rates, Conversion rates

Coverage type

Shipping, Stolen packages, Lost packages, Damaged packages, Extended warranty, Dynamic pricing, Returns and exchanges

Opt-in experience

Cart page, Checkout, Custom widget, Coverage confirmation, Custom branding, Revenue sharing

Claims management

Auto handling, Claims portal, Custom policy, Claims dashboard, Email notifications

Pricing

Free

Free to install

This app is free to merchants, only collects the funds charged to customers for shipping protection

All charges are billed in USD. See all pricing options

Reviews (101)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its shipping protection, noting an increase in sales and customer loyalty due to reduced concerns over lost, damaged, or stolen packages. The app is easy to integrate, maintains a professional appearance on websites, and offers customizable, low-cost protection options at checkout. It is reliable in handling claims and replacing items quickly, enhancing merchant satisfaction. Customer service, particularly staff members Spencer and Cam, is praised for its responsiveness. The onboarding process is also highlighted as quick and straightforward, ensuring a seamless setup for new merchants.

Edited October 11, 2024

After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.

FÀSH•ON
United States
3 months using the app
September 10, 2024

Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!

Primania
United Kingdom
14 days using the app
August 15, 2024

I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.

SHEMAX CANADA | ONLINE RETAIL STORE
Canada
3 months using the app

Support

Guide Inc can answer any questions you have about Guide Shipping Protection.

Developer

Guide Inc

4525 S. Wasatch Blvd., Salt Lake City, UT, 84124, US

Launched

October 14, 2020

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