Fuel Growth & Drive Sales
Lost/Damaged/Stolen packages become added revenue through our replacement purchase program.
No added friction at checkout. Our widget is designed to ensure fast page loads while fitting perfectly in your shopping cart.
Simplify Customer Support
Order Issue? Once customers submit their claim, our support team goes to work to deliver resolutions in 24 hrs. or less!
About Guide Shipping Protection
The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue.
Why Use Guide
Give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase. This way instead of dealing with frustrated customers, Merchants are able to focus more on new sales, and the added revenue from Guide's replacement orders.
We handle the order issues process from start to finish and provide you with key insights along the way.
The Process for Merchants
You've clicked the button saying "Add App". Great! Now someone from our team will be in contact in a matter of hours to get our widget installed on your store. We want this to be as easy as possible for you, so you can either: Have our professionals install the code (Free of charge) or Have someone else with minimal coding experience place the code on your site.
That's it! You're done.
The Process for Consumers
At checkout customers will see the option to add shipping protection to their order, for a small percentage of cart value.
When checkout is complete the necessary order info is pulled into our dashboard and a brief email is sent to the customer providing instructions for submitting an claim along with a link to the claims page on our website.
When customers experience order issues, they simply follow the link to our site and file a claim by submitting their email and order number. Our support team is standing by ready to work with them, committed to getting a resolution by way of a replacement order in 24hrs or less. In the meantime, you and your team can stay focused on filling orders!
Ready to get started?
Simply click the button labeled “Add App”. Log into Shopify if necessary, and then you’ll be prompted to give us permission. This permission allows us to place the widget on your storefront and collect info from protected orders, only to be used in our claims process.
Most recent reviews
Little River Co.
I had an issue where many customers from my store purchased more than one guide shipping protection, and due to that I had to refund 100's of customers for their extra purchases. Guide informed me that they would refund the customers themselves by going to our Shopify, however they later informed us that we can do it ourselves and they will refund the grand total. Once we refunded our customers, we reached out to them again asking for our refund for the grand total of what was refunded. THEY DID NOT REPLY TO US AND IGNORED SEVERAL EMAILS. I am now forced to open a chargeback with my bank as they owe us $300+. ***UPDATE Shortly after leaving my review, the customer service team got back to me and promptly refunded the money they owed me. I'm glad they were finally able to refund me however I believe their customer service needs to improve. If they're not getting back to you, I guess leaving a review is the fastest way to get them to respond lol.
Haus Of Harper 1014
Im being billed for a free app. If the customer pays .98 for protection why are we as the store charged too? I mean i get the point of the app but dont lie and steal to get people to download. The app isnt free at all. You pay .98 for every customer that chooses to use it. Now the problem is, if theres a claim that needs assistance, there is no one to contact to help us out yet we have to keep paying. There is no login. When you try to it gives you an error message as if it doesnt exist. No account is needed when you pay .98 every transaction and then they bill it to your Shopify. Customers think they are paying that but we are! Im only still using it until i find better. SKIP THIS APP!
All Day Modern
I wish I new how they work, how their customer service is, or maybe how their website looks. BUT when I log in it just says error, I don't even know what their correct email is to reach out, can't find their actual page.
So it seems the only way to reach out to them is by providing a terrible review and see what they have to say. I even sent an email to what I thought was the right one, but haven't gotten a response in the last 2 weeks. So if you can't figure out your shit I may as well move on to ROUTE SHIPPING PROTENTION, because I've never dealt with the simple issue of LOGGING IN.