Guide Shipping Protection

Guide Shipping Protection

Built for Shopify
Free to install. Additional charges may apply.
Rating (4.7)
Reviews
Developer

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

October 14, 2020

Languages

English

Works with

Checkout, ReBuy, shipping insurance, shipping protection, TapCart, order protection, TikTok

Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection

Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site

Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site more
  • Supports Checkout Extensibility - a smooth experience with our new Checkout App
  • Premium Insurance - Order Protection from damage, theft, chargeback & more!
  • Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
  • Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
  • Installs/Uninstalls safely - tested and optimized for speed and order conversion

Pricing

Free to install

This app is free to merchants, only collects the funds charged to customers for shipping protection

Free to install

This app is free to merchants, only collects the funds charged to customers for shipping protection

All charges are billed in USD. See all pricing options

92 reviews

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
October 27, 2023

I have not had the chance to use Guide just yet. I have downloads the app. I’m excited to start using this service as they have great offers and I know my customers will be delighted in using this at checkout to insure their packages are delivered safe and secured.

FaithOverFearTees
United States
Over 2 years using the app
October 27, 2023

In my business, I take pride in our quick, seamless fulfillment process. We strive in a 1-2 business day processing time, as customers enjoy and come back for. In the days of Amazon, customers and people love to get their online purchases quick and efficiently. Using Guide helps create so much additional value to our shipping ethics. First, it's affordable, our customers love to spend the pennies to protect their packages and precious items. With Guide, me and my customers share comfort in mind that their items will be protected. Great app, affordable, and helps with customer retention for sure. 5 stars all the way!

TheHoneyBShop
United States
About 2 years using the app
October 25, 2023

A very good and competent package protection service. The onboarding team is incredibly helpful. Toggle options are fully customizable.
Their policies and processes are super helpful and after filing a claim and sending over an email to their team, updates are received within 24 hours with actual answers.
Speak with their team as soon as possible, they truly have a great system and an incredibly user friendly program!

Wild West Boot Store
United States
About 1 year using the app
October 25, 2023

I sell E-bikes on https://e-bikeheaven.com. Being able to offer customers the peace of mind with shipping is invaluable. No one wants to spend a bunch of money and receive a broken items they can’t use, or even worse their purchase never shows up. With Guide Shipping Insurance they have the option to protect all their purchases.

E-Bike Heaven
United States
8 months using the app
October 4, 2023

I haven't had the chance to use Guide yet, but I installed it for my e-Store because of the services it offers. I love that my customers' purchases will be protected. I love that if my customers' packages are lost, damage, or even stolen that their items will be replaced. The Guide Protection app is one of the best apps that I've installed for my store. I'm very excited about this app because I believe having the app on my site will entice customers to place orders from my site knowing that their purchases will be protected. I will gladly recommend The Guide Protection app to others.

Vickey Y. Davis
VYD Home Solutions

VYD Home Solutions
United States
Almost 3 years using the app

About this app

Launched

October 14, 2020

Languages

English

Works with

Checkout, ReBuy, shipping insurance, shipping protection, TapCart, order protection, TikTok

Built by Guide Inc

About Guide Inc

No reviews yet

3 years building apps for the Shopify App Store

4525 S. Wasatch Blvd., Salt Lake City, UT, 84124, US

Support

Send a message

hello@guideprotection.com

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