Guidelines Product Finders , 24 reviews

Overall rating
4.7
Counts per rating level
  • 71% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
March 19, 2021

We were looking for a reasonably priced app that would let us begin offering a product finder, and Guidelines fit the bill. Throughout the entire setup process, the Guidelines support team has been incredibly helpful, providing timely responses and solutions for every issue we've run into. Looking forward to seeing how the product finder performs over time!

Darn Tough
United States
Time spent using app: 2 months
January 11, 2021

have used Guidelines Product Finder for over a year and it has become an integral part of my sales funnel. From time to time, a glitch will occur with an app (perhaps 3 times in as many years) and when I reach out to the developer response is rapid and the problem is usually solved within 24 hours.

Vape Elevate
United Kingdom
Time spent using app: Almost 2 years
August 17, 2020

The customer support is amazing and the app has a lot of value. It keeps on improving as well. For the purpose of guiding unsure customers and for the price it is nearly impossible to find something better.

LXFIT
Portugal
Time spent using app: 12 months
Edited August 5, 2020

Definitely recommend
Excellent direct personal service
Perfect working app

big shout out 2 Mariano

Omvormers Direct
Netherlands
Time spent using app: About 2 months
Edited July 17, 2020

The app has been a great addition to our site in terms of guiding consumers to product selection and purchase. The customer service provided was excellent - with the team always going above and beyond to help.

Molecule
United Kingdom
Time spent using app: Over 2 years
May 4, 2020

The app is really good and the support provided is top notch. It has achieved the goal we aimed to achieve. We also needed some custom code to be injected into the results page and the CEO has helped me massively and still is helping to help us try and achieve this. Very good! Cannot fault.

KOMFUEL
United Kingdom
Time spent using app: 12 months
March 31, 2020

This is the best app for creating product selection wizards. It's easy to use, feature rich and hassle-free. Worked perfectly with our theme without any need for customization. And their team goes to great lengths to help you when you need support.

JollyWagger
India
Time spent using app: Over 1 year
Edited July 3, 2019

This app is great, easy to use and truly improve the customer experience when they visit my website. I've received great feedback from customers that the product finder helped them narrowed their choices. Mariano is very helpful and responsive, which makes the overall experience an enjoyable and successful one. Would recommend to all websites.

KOFF
United States
Time spent using app: 7 months
Edited June 25, 2019

The app started showing wrong prices(??) and I wrote again and again to support with no response. They have now later on shown me a copy of an email that they had sent to me but my 365 Microsoft solution didn't pass it on to me so thats that.
Anyways, I ended up having a coder write me a new product guide that works great and it beats the 40USD per month.

Marina Miracle
Norway
Time spent using app: About 1 year
3 Revolutions replied March 11, 2020

Thank you for your review and your feedback. We were sorry to learn that you had trouble with the performance of our app and that our communications were not received. We addressed the bug that was affecting your prices right away and have switched email providers so that our emails won't be lost again.

Thank you again for bringing your concerns to our attention. We have used this feedback to create better processes and app experience for all of our customers.

Team Guidelines

April 25, 2019

The product finder is not working as expected. It's completely broken too many design issues. All the steps share one common background image.

Designing is really a pain and it doesn't worth for money. Need fix ASAP.

Pure MD
United States
Time spent using app: 4 months
3 Revolutions replied March 11, 2020

Thank you for your review and feedback. We were very sorry to hear that the app was not working as expected. After posting of your review, we reached out to you directly to identify the issue and fixed the bug right away. All steps are capable of having unique background images and colors.

We work extremely hard to ensure we are providing our customers the best experience possible. Thank you very much for bringing your concerns to our attention and feedback like this make us work even harder to improve our app. Recently (Feb 2020), we redesigned the entire admin experience to improve performance, reliability and speed and we hope you have a much better experience using our app. Thanks again for your feedback.

Team Guidelines