Handshake for Suppliers , 37 reviews
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We have an independent brand, producing our our unique products, and respect all of Handshake's requirements. Yet 3 weeks after applying, we got a reply that we were denied with NO REASON given. If you deny a supplier, you need to at least say WHY!!!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Handshake app. We definitely want to make sure that you get the support you need; I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Don't waste your time applying. The "goal is to feature only handpicked suppliers and prevent saturation in certain product categories." Given the exclusive nature of the platform, I have to wonder how many wholesale buyers are using the platform given the limited choices.
Hi there,
Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. I've sent you an email to offer further support.
Vance | Shopify Support
Terrible communication and customer response. I don't like leaving negative reviews, but a service like this should be able (at the very least) communicate with prospective merchants.
Hey there. Thank you for taking the time to leave us a review. Our support team responds as fast as we can but sometimes it can take a few days. Did you reach out to us at help@handshake.com? Could you send us another follow-up to that email and we'll make sure to assist in a timely manner. 🙂 -Rio
I signed up and was denied. Wasn't given a reason as to why. Is it possible if someone can get back to me and explain why I was not eligible to use this app. Thanks.
Hi there,
Mario here from Shopify. Thank you for sharing your feedback regarding your experience with the Handshake app. I'll be sending an email out to open up the lines of communication, gather any further feedack, and help where I can.
Mario | Shopify
Shopify recommended Handshake on the home page. I installed the app and turns out it doesn't work outside of USA and now I cant uninstall. Everytime I click on Handshake under sales channel I get "Handshake is unavailable outside of US" and it doesn't show up under apps either. I don't see any option to uninstall.
Hey there. Thank you for taking the time to leave us a review! Right now Handshake is only available in the US but we're always looking to expand. If you go to manage your sales channels it should show you Handshake as a Sales Channel. Simply remove it from there and it will uninstall the app for you. If you're still having any trouble just reach out to Shopify support and they can help you navigate that. -Rio
Seems that Shopify does a little bait & switch with you. They lure you into building a store/site with them to sell wholesale and then denies you for Handshake...
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Handshake on your store and leave a review. I am sorry to hear that your account was not approved for using the app. There are some requirements that must be met to qualify, so I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
We have applied twice since selling on Shopify and both times denied! Very disappointed to not have an explanation as to why. We were denied in less than 3 minutes!!! WOW!!!
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify