Helpcube

Helpcube

by Helpcube Ltd

Managed live chat and ticketing support for your Shopify store

5.0 of 5 stars(1 review)

Turn visitors into leads

Our experienced agents will turn your store’s visitors into fully qualified leads.

Keep full control

Define with us your own rules on your usual business matters. Our team will escalate to you any subjects you don’t want us to handle.

You can focus, finally

Our platform offers tools and human services! With us, you don’t need to hire a customer support team.


About Helpcube

What is Helpcube

Helpcube offers customer support agents with integrated tools at affordable rates. Our services are the perfect fit for small to medium Shopify stores. By offering both the software and the agents, we ensure the fastest and easiest integration. Scale your activity easily and keep focused on what matters most!

Features

  • Our expert team of support agents will reach your customers during their purchasing journey, increasing conversion by sending the right message at the right time.
  • We don't use bots, all your client interactions will be with real humans, fully trained to serve you.
  • We are ready to serve in you in a few minutes! After our fast onboarding process, our team is ready to handle the most common customer support cases.
  • You pay month by month and can cancel anytime. There are no hidden fees. You sign up and we will start sending you qualified leads right away.
  • We offer full ticketing and online chat support integration. Our agents can process live chat requests and transform them into tickets and escalate to your services.

7 Day trial

Don't believe us, try us! We offer a 7-day trial to our services. Over a week, we will process up to 60 interactions so you can gauge the quality of our service and answers.

Uses cases

You own a medium-sized store

You already have assistant(s) helping you run your store with customer support, order fulfillment, store inventory management, marketing & content, social media presence...

With Helpcube, you will reduce the load of your assistant for the customer support tasks, allowing you to deliver more value at the same cost.

You are dropshipping

You found one or more great products and you are making lots of sales, you went into dropshipping hoping you can automate the business. But now you realize that your customers expect you to answer plenty of questions and start to worry when you don’t reply within minutes.

Our team of expert customer support agents is there to help you. We will monitor your live chat, incoming tickets and emails.

This way, you can fully automate your dropshipping business as you always wanted.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options
Unlimited x 1

$249/month

$2.67 per extra-interaction (optional)

  • 1 concurrent interaction with auto-boost

  • 12/7 unlimited human support

  • Live chat plugin & ticketing system

  • On-boarding call

Unlimited x 2

$499/month

$2.13 per extra-interaction (optional)

  • 2 concurrent interactions with auto-boost

  • 12/7 unlimited human support

  • Live chat plugin & ticketing system

  • On-boarding call

Unlimited x 5

$999/month

Enterprise plan available. Please see our pricing page

  • 5 concurrent interactions with auto-boost

  • 12/7 unlimited human support

  • Live chat plugin & ticketing system

  • On-boarding call

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 1 review

  • 5 of 5 stars
    100% of ratings are 5 stars
    (1)
  • 4 of 5 stars
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  • 2 of 5 stars
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  • 1 of 5 stars
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Most recent reviews

reflectoshine

I really like the fact that it's real people who are interrscting with my clients. They know exactly what to say and when to say it specially when the clients are asking if it's a spam. No need to go find and train V.A.s because they know exactly how to act with dropshipping stores 100% recommend