Reviews (216)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and engagement through features like AI chat, helpdesk solutions, and automation capabilities. They appreciate its seamless integration with Shopify, user-friendly interface, and the support team's quick and effective issue resolution. It's noted as essential for boosting conversions and retaining customers in eCommerce.
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Not a great experience. We are facing major issues with failed messages with this tool. Also no check by any person to see if messages are getting delivered or not. We check and then we have to inform them. Also they just blame META for everything. They are responsible for integration and if any issues are there from Meta side, they should resolve it. So not a great experience. You are not paying for failed messages.
After you install it and setup with lots of steps which don't even work properly, you get blocked by a prompt wall in which they force you to book a demo in order to start using the app. In my opinion, this is a bad business model, since I maybe know how to use their platform or I just don't want a demo forced upon me.
La aplicación no está disponible para México, los técnicos no quieren hacer el trabajo de comunicarse contigo y enseñarte al menos que hables Inglés
Too bad, you can't do anything without making a call with them. No human agents respond in support.