MX: Helpdesk & Live Chat
- Pricing
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Free
- Rating
- 5.0 (3)
- Developer
- Mirasvit Ecommerce Solutions
Featured images gallery
Free all-in-one inbox: manage email, chat & social messages and automate support workflows.
Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
Languages
English, German, French, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Polish, Chinese (Simplified), Chinese (Traditional), Czech, Dutch, Danish, Norwegian, Turkish, Korean, Indonesian, Japanese, and Thai
Works with
- Shopify Admin
Categories
Real-time messaging
Automated responses
Channels
Workflow automation
Reviews (3)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
My experience with Mirasvit was outstanding. They implemented a custom code enhancement for me in just 48 hours and resolved an infrastructure bug the same day I submitted the ticket. Their support was prompt, professional, and effective, providing clear documentation and solutions. This exceptional responsiveness and commitment to customer satisfaction make them a highly recommended extension provider.
Thank you so much for your amazing review! We’re thrilled to hear that our team could assist you quickly and effectively.
It’s always our goal to make sure our extensions and services help our customers succeed, and we’re happy to know we delivered that for you.
Thanks again for your recommendation, we truly appreciate it!
Incredible and easy to use! Plus, the developpers are really fast at fixing any issue that comes up. I highly recommend it. A game changer in customer support.
Thank you for taking the time to leave such a positive review. We’re glad to hear your experience with the app and our team has been great.
We're always happy to assist whenever you need it.
I had an issue triggering workflow rules when new tickets are created by the end user. Support was able to test and resolve this issue with a patch within 1 day. I appreciate their quick turnaround. Excellent customer service!
Thank you so much for your kind words!
We’re really glad we could quickly identify and resolve the issue for you. Our goal is always to provide fast, reliable support, so your feedback truly means a lot to us.
If you ever need any further assistance, please don’t hesitate to reach out - we’re always happy to help!
Support
App support provided by Mirasvit Ecommerce Solutions.
Resources
Developer
Launched
October 15, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View store data:
Customers, orders
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View customers
Customer data
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View orders
Draft orders, all order details for the last 60 days, or returns
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