MX: Helpdesk & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free
- Rating
- 4.5 (9)
- Developer
- Mirasvit Ecommerce Solutions
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All-in-one inbox for email, live chat, and social messaging with automated support workflows.
Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
Languages
English, German, French, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Polish, Chinese (Simplified), Chinese (Traditional), Czech, Dutch, Danish, Norwegian, Turkish, Korean, Indonesian, Japanese, and Thai
Works with
- Shopify Admin
Categories
Channels
Workflow automation
Real-time messaging
Automated responses
Reviews (9)
Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.
Thank you so much for your kind words and for taking the time to leave such a detailed review!
We’re really happy to hear that the app and its features are making your workflow easier, and that our support team has been helpful to you. Feedback like this means a lot to us and motivates the whole team to keep improving.
Thank you again for your recommendation!
Excellent support and always willing to listen to feedback. We asked for several new features and they had them added within a week!
It’s great to hear that the new features have been helpful for you. Your suggestions help us make the app better, and we’re always happy to support you with any ideas or requests you may have.
Thanks again for being a valued customer!
This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.
Thanks so much for your review! We’re happy to hear the app is working well for you.
We appreciate your feedback on customization options - it helps us improve the app for everyone.
Support
App support provided by Mirasvit Ecommerce Solutions.
Resources
Developer
Launched
October 15, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Customers, products, orders, Online Store
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View customers
Customer data
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View products
Products, collections
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View orders
Draft orders, all order history for the last 60 days, returns
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View Online Store
Theme
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