Reviews (68)
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Installing the app was easy. Quality products, exactly what I had in mind. The products have good descriptions and a LOT of marketing materials and advice. Top notch, the answer came from a real person at the same time, not a robot that contains all your sales customer service support requests forwarded. Well done to the team at 5 star Hertwill.
Pros:
One of the best dropshipping apps out there - great product description and pictures, good quality brands. Clear interface, easy to use and intuitive.
Really reasonable subscription plans.
Last but not least they have amazing customer service and a very felt personal touch.
Cons:
You do have to be approved by each brand (but so do your competitors so there is a positive too) and each brand charges separately for shipping.
We like their selection of mostly European-based products. Adding products to our store is easy and fast and they have solved all issues within a day. Nothing bad to add so far.
I’ve been using this app for a while now, and I’m absolutely impressed! It’s incredibly user-friendly and intuitive. I love how easy it is to navigate, and the design is sleek and modern. The performance is flawless.
Customer support is great – they're quick to respond and genuinely helpful. I’ve recommended it to all my friends and will definitely continue using it. Keep up the great work, and I look forward to future updates!
Great product selection and easy to integrate
Thanks! Glad the setup was smooth and you’re liking the product mix.
Setup was clear and easy.
Live chat agents are also very friendly and helpful and also they do a review of your site and point major thing for you to fix.
Verifications are very fast for most of the brands, but for more picky brands it takes longer.
The whole product is very good! I recommend.
Great App, Set up is clear and easy, the products are good quality and from EUR brands only. The customer service is great and helped a lot. The tips to help to improve your business / e-commerce are nice and interesting. It is a great App and a great experience.
The only issues (but important I think for an e-Commerce) are:
- Same products from the same brands can be found online and physically at very competitive prices (sometimes cheaper than the buying price through Hertwill), it makes the pricing very difficult for my store
- The delivery costs to most EUR countries are quite high.
Thanks for the thoughtful review and kind words! Really glad the setup, support, and tips have been helpful.
You're right—pricing can be sometimes tricky. Some brands do sell directly or through other retailers at competitive prices, which is unfortunately out of our control. We’re working on improving this by helping brands better align their pricing across channels.
As for shipping costs, fair point. We're actively trying to negotiate better rates with brands and logistics partners to make it more sustainable for stores like yours. Appreciate the feedback.
We were amazed, by how easy it was to use the application. Hertwill also offered us many good recommendations that we had not even realized. It was very helpful on setting up our own store. Super thankful for their support and how easy it was to start building our dream :).
Danke schön for supporting small family business from Germany!
Hertwill has an impressive selection of high-quality brands and products. The integration is incredibly easy, and the import process is smooth, with orders consistently filled on time and delivered quickly. Their focus on quality ensures that my customers are always satisfied with their purchases.
Communication with the Hertwill team is fast and helpful, and I appreciate their informative newsletters. It's clear they are constantly improving their system, making them a reliable partner.
I highly recommend Hertwill for anyone in the dropshipping business.
Hertwill is a game-changer for anyone looking to start or scale their e-commerce business. The interface is intuitive, making it easy to navigate and manage orders seamlessly. The product catalog is extensive, with a wide range of options that are regularly updated. Inventory management and automated order processing are reliable, which significantly reduces the time spent on manual tasks. The integration is smooth and the customer support is responsive and helpful. Overall, it's a solid choice for both beginners and experienced users.