Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 5% of ratings are 1 stars
December 11, 2023

非常遺憾 未能顯示順豐店舖位置導致工作量大增 有很多件因為地址不詳細退回,造成非常不便 而客服方面多次詢問都未能夠解決

Hong Kong SAR
Over 2 years using the app
Wave Commerce replied December 12, 2023

Sorry for any inconvenience you've experienced. However, as I explained it to you multiple times, the root cause is that Shopify's cart permalink stops working on your store for a unknown reason but so far Shopify has not had a fix yet. I understand your frustration and we feel the same. We have followed up this issue diligently with you and Shopify staff via 20+ emails. We are so sad to find this unfair 2-star rating on our app, as this issue is not caused by us.

August 11, 2023

Not a good app.always make mistake.and no response for my email.never reply my question

Hong Kong SAR
3 months using the app
Wave Commerce replied August 13, 2023

Thanks for your comment. We checked our customer support system and found that we received your request at August 8 00:07 an replied you by email at August 8 14:36 (please see the quoted reply below). Not sure if you missed our email because it went to your spam box. Please email us at pickupoptions@wavecommerce.hk if you need further help.

> I tried your checkout flow and was able to get the selected pickup location filled in the checkout page (please see the screen cap below). However, I noticed that you haven't turned on address line 2 so that a part of the address is missing. Please go to Settings > Checkout > Address line 2 and set it to Optional.

December 8, 2020

Great app. Good customer service!
Although some apps crashed with the app, their supporting team was so helpful and solved the problem quickly.

Second Kill
Hong Kong SAR
Almost 4 years using the app
Edited October 17, 2019

easy to setup and user friendly, it will be perfect if it can support my in-theme language switcher.

Hong Kong SAR
Over 2 years using the app
Wave Commerce replied October 17, 2019

Thank you for your review! We currently support language switching if you use Langify or Weglot to translate your store. We hope to support more merchant use cases in the future, so please stay tuned for any updates :)

May 1, 2021

The app integrates with Shopify checkout page so well. Friendly user interface and smooth user experience for customers! In addition I'd like to highlight that the Wave Commerce Team is so helpful and offered professional customer service.

Hong Kong SAR
Over 1 year using the app
December 3, 2019

hv been using the apps for several months, everything is very fine!
help a lot to improve customers' shopping experience.

Y's Recipes
Hong Kong SAR
Over 1 year using the app
Edited January 27, 2021

If you are running a local shopify store, this apps is a must and highly recommended. Also the customer service and techincal support are very responsive and professional, even our apps were crashed few time.

Just Fashion HK
Hong Kong SAR
Over 1 year using the app
January 27, 2021

Responsive customer service! Supporting team was helpful, appreciate their reply and recommendation in solving the problem.

RD Infinity Tech
Hong Kong SAR
12 months using the app
March 31, 2020

This is definitely a must-have for every Shopify Stores in Hong Kong. Incredible customer supports from their team!

Highly recommended.

Hong Kong SAR
10 months using the app
January 21, 2021

Hong Kong online shop must have this app. Customer service is very responsive and very helpful.
Easy to use.

Ginger Store
Hong Kong SAR
10 months using the app