The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This app and customer support do not work. Seem they are here just to fool us. I installed this app 3 days back, since then it keep showing one message which reads "Please wait 24 hours for image processing." Clearly it's more than 24 hrs still the same. I wrote to support team twice, no reply... Do not waste your money on this, they are just fooling.