Reviews (125)

Overall rating
4.4
Counts per rating level
  • 78% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and user-friendly interface, ideal for both small and large businesses. It simplifies managing affiliate programs and offers robust features and detailed reporting to optimize marketing strategies. The onboarding process is effective, and customer service is responsive and helpful, enhancing affiliate program management.

December 3, 2020

Impact has been great to work with. From their demo call to onboarding, they have made the process smooth and easy. They are very responsive and helpful. We look forward to growing our business with such a fantastic company!

Zip Top
United States
15 days using the app
October 26, 2022

The Shopify x Impact integration was super straightforward! Our tech expert Taryn, helped us along the whole journey!! :)

Beavertown Brewery
United Kingdom
13 days using the app
impact.com replied November 3, 2022

Thanks, Beavertown Brewery for the review! We appreciate your feedback.

February 10, 2023

I've been using it for about 1.5 - 2 months, here's my realistic experience
1- Yes, some people apply to you for affiliate marketing, but the incoming traffic is 15 times a day.
2- As there was no sale, there was not even a cart addition.
3- Even though there was a $30 fee, they took $150 off my credit card for 1.5 months. I was not consulted. What do you say to those who make more money than you ...

OZBA SPARE PARTS ONLINE STORE
United Kingdom
7 months using the app
impact.com replied February 13, 2023

Thank you for sharing your feedback. We’re sorry your experience working with us did not match your expectations, nor did you experience the service excellence we provide. We ...

April 18, 2023

We decided to move our affiliate program from another Shopify App over to Impact this past month. Although it's more expensive, it's a much more robust piece of software and does exactly what we want as an 8 figure brand.

The onboarding process has been very easy and everything went very smoothly. Their team (we worked with Bianca & Tom) were both super helpful.

Highly recommend Impact!

ShopSolarKits.com
United States
11 days using the app
impact.com replied May 10, 2023

Thank you for your 5-star review, ShopSolarKits!

Edited December 21, 2023

I signed up with Impact to expand the reach of my company with influencers and set up affiliate programs. I spent a fair amount of time and energy and all we received were fraudulent orders which was a royal timesuck and headache. After a while we lost our mojo to continue moving forward with the platform. I asked them if they would be open to pausing our subscription and reinstating some of our ...

SOS Nutrients
United States
8 months using the app
impact.com replied May 10, 2023

Hi, SOS Nutrients. Thanks for sharing your feedback. Our team is looking further into your issue, but some of the challenges you've been facing may be due to your account not ...

September 30, 2021

The Customer Onboarding Team assisted us greatly in using this app. Thank you! It truly helped us engage and optimise partnerships.

Duca del Cosma Global
Netherlands
3 months using the app
August 23, 2023

Really simple onboarding process. Taryn was very helpful and got everything sorted quickly and easily.

Chai Guys
United Kingdom
5 days using the app
impact.com replied August 24, 2023

Thanks, Chai Guys, for your awesome 5-star review!

September 1, 2023

Very good app to find affiliate / influencers

SUPRABURN
United States
5 days using the app
impact.com replied September 7, 2023

Thanks for the 5-star review! We're happy you're enjoying the impact.com platform.

October 24, 2023

I know Impact since 3 years ago, their platform is more friendly for users than other tradition platform.
Their head of customer success, Li Hongya, works very seriously and is sincere to users. They are really trying to help brands get better and better.
A good platform for me.

Flybird Fitness
China
4 days using the app
May 17, 2022

Easy and smooth integration. The techs at Impact helped us set up everything quickly. Excited to start working with this platform!

TeepeeJoy
United States
4 days using the app