Reviews (123)

Overall rating
4.4
Counts per rating level
  • 78% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and user-friendly interface, ideal for both small and large businesses. It simplifies managing affiliate programs and offers robust features and detailed reporting to optimize marketing strategies. The onboarding process is effective, and customer service is responsive and helpful, enhancing affiliate program management.

April 26, 2024

I reviewed quite a few affiliate platforms before settling on Impact, and it quickly became chaos from the start.

First the sales rep I spoke with promised me the world only to not deliver on most of what was promised when we finally signed on. From there, my first year with Impact was riddled with problems, all of which were easily surmountable except for the fact that I couldn't get any ...

EquipmentShare Parts Store
United States
6 months using the app
Edited December 21, 2023

I signed up with Impact to expand the reach of my company with influencers and set up affiliate programs. I spent a fair amount of time and energy and all we received were fraudulent orders which was a royal timesuck and headache. After a while we lost our mojo to continue moving forward with the platform. I asked them if they would be open to pausing our subscription and reinstating some of our ...

SOS Nutrients
United States
8 months using the app
impact.com replied May 10, 2023

Hi, SOS Nutrients. Thanks for sharing your feedback. Our team is looking further into your issue, but some of the challenges you've been facing may be due to your account not ...

January 2, 2023

The starter plan does not give you the capability to search for partners. You also cannot work with reviewers or content creators. The only tasks you can give partners are promo codes. But the AI will sendS you applicants that do content reviews and influencers. You can NOT work with influencers on the starter plan. It is a hassle to upgrade your plan as you cannot do so with a live agent.

GlamMagick
United States
3 months using the app
impact.com replied January 4, 2023

Thanks for sharing your feedback, GlamMagick. One of our live agents will be reaching out to help answer any questions you may have about Starter Edition's capabilities and ...