Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
Edited December 21, 2023

I signed up with Impact to expand the reach of my company with influencers and set up affiliate programs. I spent a fair amount of time and energy and all we received were fraudulent orders which was a royal timesuck and headache. After a while we lost our mojo to continue moving forward with the platform. I asked them if they would be open to pausing our subscription and reinstating some of our time because of the headaches. They said that is not our policy. Everyone that I have talked with at the company has been very friendly but it has not been a very good experience for us. If you work with them I hope you have better luck. 

SOS Nutrients
United States
8 months using the app
impact.com replied May 10, 2023

Hi, SOS Nutrients. Thanks for sharing your feedback. Our team is looking further into your issue, but some of the challenges you've been facing may be due to your account not being fully setup. Your customer success manager is reaching out to further walk you through this process and other best practices to ensure you're set up for success on the platform.

January 2, 2023

The starter plan does not give you the capability to search for partners. You also cannot work with reviewers or content creators. The only tasks you can give partners are promo codes. But the AI will sendS you applicants that do content reviews and influencers. You can NOT work with influencers on the starter plan. It is a hassle to upgrade your plan as you cannot do so with a live agent.

GlamMagick
United States
3 months using the app
impact.com replied January 4, 2023

Thanks for sharing your feedback, GlamMagick. One of our live agents will be reaching out to help answer any questions you may have about Starter Edition's capabilities and ensure you're able to take advantage of the platform's features.