Reviews (67)

Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
April 26, 2024

I reviewed quite a few affiliate platforms before settling on Impact, and it quickly became chaos from the start.

First the sales rep I spoke with promised me the world only to not deliver on most of what was promised when we finally signed on. From there, my first year with Impact was riddled with problems, all of which were easily surmountable except for the fact that I couldn't get any support from Impact directly which is the main reason for the rating of my review. I had some technical issues that I needed Impact's help to resolve which persisted for months while their support team either replied with ramblings that clearly showed they didn't understand the problem and completely missed the point or left me high and dry for weeks at a time. My first year with Impact was down more than it was up, and they are by far one of the most difficult companies I've ever had to work with. I also lost a lot of business from affiliates that were frustrated and not willing to wait months for me to resolve tracking issues, and I don't blame them.

I still believe Impact, from a pure software standpoint, is one of the best affiliate programs out there and the platform is capable of some great things, but none of that matters if the platform doesn't work. If anything goes even slightly wrong and you need support, everything will quickly fall apart. If you have your own development team that can autonomously solve problems, then this app is likely a good fit for you. Otherwise be weary, any issues that crop up will likely cripple your program for months on end.

EquipmentShare Parts Store
United States
6 months using the app
Edited December 21, 2023

I signed up with Impact to expand the reach of my company with influencers and set up affiliate programs. I spent a fair amount of time and energy and all we received were fraudulent orders which was a royal timesuck and headache. After a while we lost our mojo to continue moving forward with the platform. I asked them if they would be open to pausing our subscription and reinstating some of our time because of the headaches. They said that is not our policy. Everyone that I have talked with at the company has been very friendly but it has not been a very good experience for us. If you work with them I hope you have better luck. 

SOS Nutrients
United States
8 months using the app
impact.com replied May 10, 2023

Hi, SOS Nutrients. Thanks for sharing your feedback. Our team is looking further into your issue, but some of the challenges you've been facing may be due to your account not being fully setup. Your customer success manager is reaching out to further walk you through this process and other best practices to ensure you're set up for success on the platform.

January 2, 2023

The starter plan does not give you the capability to search for partners. You also cannot work with reviewers or content creators. The only tasks you can give partners are promo codes. But the AI will sendS you applicants that do content reviews and influencers. You can NOT work with influencers on the starter plan. It is a hassle to upgrade your plan as you cannot do so with a live agent.

GlamMagick
United States
3 months using the app
impact.com replied January 4, 2023

Thanks for sharing your feedback, GlamMagick. One of our live agents will be reaching out to help answer any questions you may have about Starter Edition's capabilities and ensure you're able to take advantage of the platform's features.