Reviews (126)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and user-friendly interface, ideal for both small and large businesses. It simplifies managing affiliate programs and offers robust features and detailed reporting to optimize marketing strategies. The onboarding process is effective, and customer service is responsive and helpful, enhancing affiliate program management.

October 6, 2021

We chose Impact after evaluating a lot of different options and we're so happy we went with this platform. Impact simplifies and organizes any size affiliate marketing effort. It's worth the investment. Their support team is also super helpful and responsive and has been with us since prior to integrating the app at every step/question along the way.

2Betties
United States
2 months using the app
October 8, 2021

Enzo and the Impact.com team were extremely helpful in helping us set up and deploy our affiliate program quickly and effectively, and immediately connect with numerous affiliates. We were able to effectively launch within 8 days. They were very professional, easy to work with, and the Impact.com platform is a great resource for us. I strongly recommend their services, and will continue to work ...

VaxValidated
United States
About 2 months using the app
June 29, 2022

We had a few hiccups on integration, which took a little time to get sorted out, and the problem wasn't 100% identified. Bryanna in launch support did a great job of staying on top of it until the issue was resolved. Everything seems to be working great now. Will update review once we see the performance of the platform and partners. So far so good!

HOLYMARY
United States
About 2 months using the app
August 15, 2023

I will never work with them again. We had a ton of fraud orders costing us thousands of dollars and for months they said the money would be refunded and they have never sent the money. In the meantime, we cancelled our account and yet they KEEP BILLING US. We provided email notice - they say, you must submitted a formal ticket to close the account. This is a month after we sent them notice.

Llama Naturals
United States
About 2 years using the app
impact.com replied August 24, 2023

Hi Llama Naturals, thanks for sharing your concerns. It seems the charges were due to an outstanding balance on your account. We have a team looking into this, and our goal ...

October 6, 2022

Installation of the plugin was quite tough but the support from the IMPACT team was amazing. Thank you for being patient and also responsive.

ZOZOFIT | A New Measure of Fit
United States
About 2 years using the app
impact.com replied October 11, 2022

Thanks so much for your feedback! We're always here to help should you need any additional support.

June 15, 2021

Fantastic customer service! We joined Impact recently and are very exited to see what it can do for us.

MARDA SWIMWEAR
Denmark
About 1 month using the app
June 7, 2021

White glove service! We joined Impact about a month ago and the whole process is so professional and carefully thought out. We had our own onboarding manager and taught us how to maneuver through Impact. Amazing app and a service to match!

allTRUEist
Canada
About 1 month using the app
July 28, 2022

Awesome tracking, setup was easy! Fred is the best launch engineer, and super helpful and responsive. 12/10 would recommend.

SAVR
United States
About 1 month using the app
impact.com replied September 6, 2022

Thanks so much for your kind feedback! We're thrilled to hear you're enjoying the app. The impact.com team is always ready to give you a hand should you need it!

October 13, 2021

The team at Impact is the best at what they do. Incredibly helpful from start to finish. The process will be smooth and easy for you. Highly recommend.

BYBI
United Kingdom
About 1 month using the app
December 2, 2020

Easy installation and a lot of support starting up. We're on our way to getting partners to help spread the message of our brand. Looking forward to seeing more results!

Carolina Hemp Company
United States
About 1 month using the app