Reviews (83)
Refine
-
By rating
Just finished onboarding process and am thus far pleased with how efficient and easy it is to connect to Shopify!! A big plus for small business owners who do not have a in-house tech team. Taryn was my onboarding specialist and she was lovely to speak with as well.
Thank you, Embrace Maternity team! So happy to hear how easy it was to connect Impact with your Shopify store, and we appreciate you shouting out Taryn - we think she's great too :).
Easy installation. On-Boarding is very simple and were able to get partners set up very fast.
Thank you, Flag & Anthem team! Happy to hear that you were able to set up your partners quickly. Looking forward to seeing your program scale with us!
Impact has proven to be a very user-friendly affiliate platform. It integrates seamlessly with Shopify. The onboarding process was smooth, and their responsive support team helped us get up and running quickly.
Thanks for your review, The Citizenry team! We're so happy to have you onboard and are looking forward to growing your program together.
Platform was easy to use, they even gave personalized support with feedback in a timely manner when I had an issue and jumped on a call with me to help me work through it. Excited to continue to build on this platform.
Thanks for your positive feedback, Step2Health! Looking forward to continuing our partnership.
Seamless onboarding, user-friendly interface, and exceptional customer support. 5 stars for Impact.com!
Appreciate the review, Upway team! We're so excited to see you continue to grow with us.
I can see that affiliates are not happy with the app based on Trustpilot reviews . Let me share advertisers' perspective.
They use covert fees that advertisers must pay for slot fees with publishers, which is basically a legal way of taking money from your account for literally nothing. When an advertiser gets 10 contracts a day from so called publishers they allocate 1000s of dollars to the publishers and get nothing in return. Stay away. I was foolish enough not to check the billing for over 6 months. This guys will drain your account . I only got 3 sales in this time and paid them 10x of the revenuer received from these orders.
Thanks for taking the time to leave a review, Gear UP Prepper. We understand how unexpected fees can be frustrating and apologize for your negative experience with us. We value your feedback and want to ensure a positive experience with impact.com moving forward.
impact.com will only ever charge fees that are explicitly agreed upon by the brand and will never allocate money to publishers without the brand's consent. From our review of your account, it appears this may be related to a publisher's fee structure in a contract that you signed with them.
To help resolve this further, we'd be happy to review the contract with you, as well as our partner recommendation and contract tools to resolve any questions. Additionally, we can offer guidance on how to best engage the publisher to address your concerns and avoid similar situations in the future. Please feel free to reach out by email or reengage with our Support team over live chat.
Thanks for the review, Sihoo team! We appreciate your partnership and look forward to seeing you continue to grow with us.
begin to try
Where do we start? At $500/month, we were disappointed that they seem to enable fraudulent orders and payouts. They allowed an affiliate to get $5980 on fraudulent orders, not one of them was a valid order and the order was placed in a foreign currency. They blamed it on our system (which we do not believe since they did our onboarding).
The lack of customer service was surprising, considering we had been clients since 2020.
We've paid $250K in monthly fees since being on their platform, and they just lost a 7-figure client. Had they done the right thing, we would have stayed for years more.
There are many more honest platforms out there... keep shopping!
Hi Savor Beauty, thanks for your feedback. We appreciate your partnership over the past four years and want to ensure that this is fully resolved. Our records show that when you flagged this to impact.com, our compliance team conducted a thorough investigation. We reviewed the results on a call with your team, which showed that they were not fraudulent transactions but rather an error regarding the currency the transaction was made in, which impacted how it was reported to impact.com. We provided you with a solution to ensure that the currency error is not replicated.
Fraud is something that we take very seriously on our platform, and we do stand by these results from our investigation. We're happy to reconnect with you over the next steps we recommended and to revisit any questions that may have come up since our last call.
I reviewed quite a few affiliate platforms before settling on Impact, and it quickly became chaos from the start.
First the sales rep I spoke with promised me the world only to not deliver on most of what was promised when we finally signed on. From there, my first year with Impact was riddled with problems, all of which were easily surmountable except for the fact that I couldn't get any support from Impact directly which is the main reason for the rating of my review. I had some technical issues that I needed Impact's help to resolve which persisted for months while their support team either replied with ramblings that clearly showed they didn't understand the problem and completely missed the point or left me high and dry for weeks at a time. My first year with Impact was down more than it was up, and they are by far one of the most difficult companies I've ever had to work with. I also lost a lot of business from affiliates that were frustrated and not willing to wait months for me to resolve tracking issues, and I don't blame them.
I still believe Impact, from a pure software standpoint, is one of the best affiliate programs out there and the platform is capable of some great things, but none of that matters if the platform doesn't work. If anything goes even slightly wrong and you need support, everything will quickly fall apart. If you have your own development team that can autonomously solve problems, then this app is likely a good fit for you. Otherwise be weary, any issues that crop up will likely cripple your program for months on end.