Reviews (1,003)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for effectively increasing average order values through upsells and cross-sells. It's noted for its easy installation, user-friendly interface, and high customization, allowing seamless integration with various Shopify themes. The customer support team is praised for their quick and efficient service. The app is compatible with a wide range of products and themes, significantly boosting sales through strategic feature use.
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We have only been using the app for a couple of days now but, it was super easy to set up. We had a couple of simple customizations we wanted to get done and like other reviews said the support was very quick to respond to us. Less than 2 hour response time.
Hello friends from Tampa Bay Masks!
Our heartfelt thanks to you for leaving us this awesome 5-star review! thanks as well for the kudos on our customer support :-) We're extremely glad for the support!
-Melissa & the In Cart Upsell Support Team
Not sure what happened. We have used this app successfully for years (since 2017) and then in the fall of 2020 we started experiencing issues with our offers not showing. Contacted support and it took over a week to get our offers back on line. It worked for a while and now the same thing is happening again. Sent 2 requests to support for help and radio silence for almost a week. Had to find an alternate and uninstall. Would not have moved on if the program just kept working as before. My guess is that they have changed something in the code that makes it incompatible with some installations and they have not found the ghost. It was a great app when it worked ! Updated.... it would appear that In Cart Upsell has rebranded and has a new pricing structure. Not sure if this has anything to do with the app not working on our site after several years, but it does appear that new customers are having better success with both functionality and support. If this is a shedding of customers on the old pricing structure, shame on you... "you dance with the one that brung ya"!
Hello Benjamin,
I'm really sorry for the inconvenience caused this past few weeks. We are continuously working on getting the app working on all stores and ensuring all users get the best service from the app. I'm sad you had to uninstall the app and find an alternative solution.
Benedict & the In Cart Upsell team
Been using this app for quite a while now and it did help us to convert good sales. Customer Service is prompt and knowledgeable.
Hello to our friends from PodVapes
Thank you for the wonderful review! We really appreciate you taking the time out to share your experience with us. Do let us know if there are any other ways we can serve you - you rock!!
Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team
App has been great! Had some trouble getting it working on a new theme and Lasandra went above and beyond to get us up and running again!
Hello to our friends at Point No Point Studio
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Does the job when you want to up-sell a product or offer, and fantastic customer service response so far. However, the customization is a bit tricky so it requires a bit of trial and error to get the design right. Also, I believe there is quite some work to be done on the app's analytics/data to show actual figures vs "potential revenue".
Hello!
This is Sean, the Customer success manager here. Thanks for taking the time to leave us this review!
We will certainly take your feedback regarding customization being tricky and work on that. Regarding analytics on how your offers are performing, I'm afraid that due to Shopify restrictions regarding levels of developer access to the checkout page, our app can't track how many actual sales were completed on your store - we can only track how many times a customer on your store used the offer box to add one or more items into your cart (and what the total value of those items upsold were).
So we can track everything up into the checkout page, but we can't track whether a customer actually finished checkout (making it an official sale). I hope that makes sense? And again, that is an unfortunate Shopify restriction that we can't work around :(
If you have any suggestions for us otherwise, we'd love to hear them! We love feedback like this, because it helps us to know what to improve with our app next! Thanks so much.
PS - If you are willing to bump this up to 5 stars, we would be so grateful! Good vibes would surely come your way!! :) Let me know...
Sean H
This APP has a great service team, very helpful. They always help us to solve the problem and also help us to redesign the layout and look for the website. Compared with other upsell apps, they did a way better job.
Hello to our friends from Keychron
Thank you for this high praise! We are happy that the app has proven to be so useful to you :-) Thank you for your kind words!
-Melissa & the In Cart Upsell Support Team
We have really enjoyed this app. So easy to set up and monitor the traffic using it. Nice variables to help it blend with your website color scheme. Looking forward to testing it out further.
I like this app very much and the customer service is fast and reliable. We use several of its features and best of all the add to cart pop ups work and are a great added tool to us and our customers.
Hello to our friends from DoggyBathroom
We are very appreciative of this great review! We are glad you love the app :-) Don't hesitate to reach out to us with any other queries you may have!
-Melissa & the In Cart Upsell Support Team
We found this app to be very easy to use and whenever we got stuck support was ready to jump in and help. So far we've seen good results from the upsells we have added.
Hello friends from Blade + Blue
Really great of you to leave us this wonderful review! We're glad you have been seeing good results :-) Thanks a lot for the support!
-Melissa & the In Cart Upsell Support Team
Really great app! Have tested loads and this is the best. Their support is excellent as well. Highly recommended.
Hello to our friends from Stryx
We are happy you love the app! Thank you for leaving this awesome review :-)
-Melissa & the In Cart Upsell Support Team