Reviews (999)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively increasing average order values through upsells and cross-sells. It's noted for its easy installation, user-friendly interface, and high customization, allowing seamless integration with various Shopify themes. The customer support team is praised for their quick and efficient service. The app is compatible with a wide range of products and themes, significantly boosting sales through strategic feature use.

March 24, 2017

Great app! Super easy to use and it has definitely increased our sales.

Blairs Jewelry Gifts
United States
Over 1 year using the app
May 28, 2019

Had it a few weeks only, and already seeing about a dramatic increase in upsell. Service is really lovely, quick and respectful. The app was almost instant to set up - great for a non-tech, time-poor person like me. This is definitely one of my better app purchases. Highly recommend.

MyMakeup.Store by Jacqueline Kalab
Australia
Over 1 year using the app
October 21, 2021

The app is great. However the reason for the review is the SPECTACULAR customer service response times. Honestly if all companies offered customer service at this level we would be one step closer to world peace. Shout out to Rasheem and Kevin!

TheBlockZone
United Kingdom
Over 1 year using the app
In Cart Upsell replied October 25, 2021

Hello, friends at TheBlockZone

WOW! Thank you for this amazing feedback! Here at In Cart Upsell, we pride ourselves on promptly helping our customers. We're happy to know that our Customer Heroes Rasheem and Kevin left such a positive impression of one of our company values.

Happy Selling!
-Jevon & The In Cart Upsell Support Team

May 12, 2022

This app is a game-changer and the customer service is above and beyond what I'd ever expected. Shout out to Lasandra for being SUPER HELPFUL!

The Stately Hound
United Kingdom
Over 1 year using the app
In Cart Upsell replied May 13, 2022

Hello to our friends from The Stately Hound

Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. Lasandra is our team's superstar and we are elated that she was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Lasandra, who we know will be delighted to read your comment.

Tanu & The In Cart Upsell & Cross-Sell Support Team

October 31, 2020

I use the free plan. First of all I have to say that this is really a free plan without expiring after a short time-frame. The free plan is limited for 1 upsell-offer only, but that's what I need. The app was easy to setup, not within 5 minutes, but after about 30min it worked. The correct performance of the app took little bit time so that I needed to try several times and to contact the support. But the support responded very quick and helped me in a perfect way! After about 1 hour all troubles were solved and the app did what it was installed for. Thanks a lot for the free solution for my issue and for the friendly and useful help via the support-channel.

order24seven
Austria
Over 1 year using the app
In Cart Upsell replied November 6, 2020

Hello to our friends from order24seven2

Thanks so much for sharing your experience with us! Thank you for your continued support! Thanks also for the kudos for our customer service, we will definitely let them know that their assistance was greatly appreciated. We hope your store is super-successful online!

-Melissa & the In Cart Upsell Support Team

April 29, 2022

Estoy feliz con la aplicación. Apenas la descargué y tenía varias dudas y el equipo de chat me las resolvió y ayudó a configurar todo lo que necesitaba! Espero me funcione para subir el ticket promedio!

elbauldecleo
Mexico
Over 1 year using the app
In Cart Upsell replied May 2, 2022

Hola a nuestros amigos de elbauldecleo

Gracias por la increíble revisión. Estamos muy contentos de saber que está disfrutando de In Cart Upsell & Cross Sell. Hacemos todo lo posible para ayudar a todos los comerciantes y me alegro de haber dado en el blanco por usted. ¡Le deseamos a usted y a su tienda mucho éxito!

Salud,
Pushpesh y el equipo de soporte de ventas adicionales y cruzadas en el carrito

January 19, 2021

Great app for up-sells at cart stage (not tried any other stages yet). Also very fast and efficient customer service. Would recommend!

Minute Taker
United Kingdom
Over 1 year using the app
In Cart Upsell replied January 20, 2021

Hello to our friends from Minute Taker

Thank you! We are happy we could assist you :-) All the best on your e-commerce journey ;-)

-Melissa & the In Cart Upsell Support Team

June 17, 2017

Great customer support so 5 stars.
If you want to see an example, this is what I did with it:
https://www.freshlymintedstore.com/collections/special-offers

Timetounwine
Canada
Over 1 year using the app
December 5, 2017

This app is awesome, we previously tried 5 different ways of upselling our subscription service with no luck. With a hail mary email at 8pm at night someone from their *amazing* customer service staff was on the phone with us until about 1am EST the Thursday night before black Friday. After we launched the app, our subscriptions increased from the upset by 170% - thank you In Cart Upsell!

4ocean
United States
Over 1 year using the app
January 11, 2023

excellent customer service here... I was really struggling in a panic to why no one could add my pop up product to their cart... and the staff here totally saved me within a matter of minutes... got everything running up and good... they know their stuff! thank you a million times :)

PillowPanels.com
United States
Over 1 year using the app
In Cart Upsell replied January 11, 2023

Hello to our friends at PillowPanels.com

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team