Their customer service let both us and the charity we were raising money for down badly. Badly let us down with a Christmas order. For a business that is B2B, they do not understand their customers’ needs at all - that or they just do not care about them! Ordered some t-shirts on 3rd Dec, they had not arrived by 16th so chased them up as we needed to get them and post them out to our customers. We were also raising money for a charity with the sales, so it was urgent we got them in time to post them out in time for Christmas for both our sakes and the charities sake. Spoke to customer services on the morning of 17th who advised that there was a problem with a small section of the order, and they were reprinting it. I advised that section was not important, and they offered to post out the section that was ready that day so we could begin processing it. Spoke to them again later that day and they said they had not gone yet but they would def go that day or on Sat 18th at the latest. Stressed again and again how important it was that they went out so we could post them out to our customers in time for Christmas. I was then furious to find out they still had it in the factory on Monday. We did not get it until Wednesday 22nd which was too late to get it out to our customers. We were left looking stupid as we promised customers the goods were on their way over the weekend (because that’s what Inkthreadble had told us), out of pocket giving refunds and not able to give the charity the money we promised them. We complained and requested a refund. They apologised for the confusion and have given a 25% refund. This is not good enough. There was no 'confusion' with the order. They lied to us on 3 occasions. They had 3 chances to put things right and they have not. A testament of a good company is how they deal with things when they go wrong and how they look after their customers. Inkthreadble lied to us and looked after themselves rather than looking after their customers. They keep saying their delivery time scales are just estimates and using that as an excuse. That I can understand, the lies on the phone, I cannot. If they had posted the part of the order that was complete on the Friday or if they had given us a refund so we could still support the charity, I would have happily stayed with them as a customer. However, their awful B2B service in this case has forced us to leave. I would advise anyone else to stay clear if you value your own businesses good reputation.
The started off well but terrible over the Christmas period, caused my store terrible damage with poor reviews, followed by no attempt to make up for it but to send you an empty sorry message. I still got orders in production placed in early December. Customers waiting for Christmas presents in early Jan. So you can imagine the effect that has on Amazon or Etsy store reviews. Stay clear is my advice.
I really wouldn't recommend anyone to use this company! every order we have placed we have had problems, first couple of orders 2 of our customers had to wait over a month to be shipped 1 customer had then wanted a refund because it was taking so long. We had an order for 500ml water bottle, when it arrived the print was crooked a replacement was sent but even then the colour on it was off. They are just 2 examples of many. I feel like there is no care put into orders, if you value your company's reputation i would advise not to use Inkthreadable
a minute ago-Edit
Very poor service, teeshirts often printed wrong and have to be redone, so the 3-5 days is not correct. They do not notify you that they printed your teeshirt wrong they just add extra days. I have a customer who has waited 12 days for a tee which was 5-10 days delivery the item has not been delivered now were told 30 days for a refund when it should of been delivered after ten. Had to order a replacement which will now take another 5+ days to send as they are going to make mistakes again for sure. Very Disappointed. THEY DO NOT CARE ABOUT YOUR CUSTOMERS ONLY THEMSELVES
Ok in the start, but so many things wrong now. Integration doesn't fullfill the orders. In most cases they have the items in stock. Some mockup images are low in quality.
The bug where orders were not being marked as fulfilled on Shopify when shipped by Inkthreadable was fixed some time ago, and we haven't had any further reports of this issue since. If you're still experiencing your orders not being fulfilled automatically, please could you reach out to our support team with more information?
Your review mentions that there are a lot of problems with the app, so if you could contact our team with any other issues you're experiencing then we'll look into those for you — we haven't had any reports from other users of any bugs, so it would be very helpful if you could report these for us asap.
We hold a limited number of products in stock, but the vast majority of the products in our catalogue are ordered on a next-day basis when an order is placed since we operate an on-demand business model. This means we rely on our suppliers to keep the products they offer in stock, and where possible we have multiple suppliers for the same product.
The mockup generator is a tool provided free of charge for all customers, but you're under no obligation to use it for any products printed by Inkthreadable. If you'd prefer, you can use alternative sources for mockups if you're looking for a different quality of mockup.
A member of our team will reach out to you to see if we can discuss the issues you've mentioned, including anything you didn't mention in your review.