Their customer service let both us and the charity we were raising money for down badly. Badly let us down with a Christmas order. For a business that is B2B, they do not understand their customers’ needs at all - that or they just do not care about them! Ordered some t-shirts on 3rd Dec, they had not arrived by 16th so chased them up as we needed to get them and post them out to our customers. We were also raising money for a charity with the sales, so it was urgent we got them in time to post them out in time for Christmas for both our sakes and the charities sake. Spoke to customer services on the morning of 17th who advised that there was a problem with a small section of the order, and they were reprinting it. I advised that section was not important, and they offered to post out the section that was ready that day so we could begin processing it. Spoke to them again later that day and they said they had not gone yet but they would def go that day or on Sat 18th at the latest. Stressed again and again how important it was that they went out so we could post them out to our customers in time for Christmas. I was then furious to find out they still had it in the factory on Monday. We did not get it until Wednesday 22nd which was too late to get it out to our customers. We were left looking stupid as we promised customers the goods were on their way over the weekend (because that’s what Inkthreadble had told us), out of pocket giving refunds and not able to give the charity the money we promised them. We complained and requested a refund. They apologised for the confusion and have given a 25% refund. This is not good enough. There was no 'confusion' with the order. They lied to us on 3 occasions. They had 3 chances to put things right and they have not. A testament of a good company is how they deal with things when they go wrong and how they look after their customers. Inkthreadble lied to us and looked after themselves rather than looking after their customers. They keep saying their delivery time scales are just estimates and using that as an excuse. That I can understand, the lies on the phone, I cannot. If they had posted the part of the order that was complete on the Friday or if they had given us a refund so we could still support the charity, I would have happily stayed with them as a customer. However, their awful B2B service in this case has forced us to leave. I would advise anyone else to stay clear if you value your own businesses good reputation.
One Stop Hip Hop UK
The started off well but terrible over the Christmas period, caused my store terrible damage with poor reviews, followed by no attempt to make up for it but to send you an empty sorry message. I still got orders in production placed in early December. Customers waiting for Christmas presents in early Jan. So you can imagine the effect that has on Amazon or Etsy store reviews. Stay clear is my advice.
I really wouldn't recommend anyone to use this company! every order we have placed we have had problems, first couple of orders 2 of our customers had to wait over a month to be shipped 1 customer had then wanted a refund because it was taking so long. We had an order for 500ml water bottle, when it arrived the print was crooked a replacement was sent but even then the colour on it was off. They are just 2 examples of many. I feel like there is no care put into orders, if you value your company's reputation i would advise not to use Inkthreadable
a minute ago-Edit
Very poor service, teeshirts often printed wrong and have to be redone, so the 3-5 days is not correct. They do not notify you that they printed your teeshirt wrong they just add extra days. I have a customer who has waited 12 days for a tee which was 5-10 days delivery the item has not been delivered now were told 30 days for a refund when it should of been delivered after ten. Had to order a replacement which will now take another 5+ days to send as they are going to make mistakes again for sure. Very Disappointed. THEY DO NOT CARE ABOUT YOUR CUSTOMERS ONLY THEMSELVES
Ok in the start, but so many things wrong now. Integration doesn't fullfill the orders. In most cases they have the items in stock. Some mockup images are low in quality.
The bug where orders were not being marked as fulfilled on Shopify when shipped by Inkthreadable was fixed some time ago, and we haven't had any further reports of this issue since. If you're still experiencing your orders not being fulfilled automatically, please could you reach out to our support team with more information?
Your review mentions that there are a lot of problems with the app, so if you could contact our team with any other issues you're experiencing then we'll look into those for you — we haven't had any reports from other users of any bugs, so it would be very helpful if you could report these for us asap.
We hold a limited number of products in stock, but the vast majority of the products in our catalogue are ordered on a next-day basis when an order is placed since we operate an on-demand business model. This means we rely on our suppliers to keep the products they offer in stock, and where possible we have multiple suppliers for the same product.
The mockup generator is a tool provided free of charge for all customers, but you're under no obligation to use it for any products printed by Inkthreadable. If you'd prefer, you can use alternative sources for mockups if you're looking for a different quality of mockup.
A member of our team will reach out to you to see if we can discuss the issues you've mentioned, including anything you didn't mention in your review.
100% of orders have been delayed by 1-2 weeks.
Irritating UX at times especially when uploading an alternative colour design on multiple colour t-shirts. Every customer has emailed me asking where their order is, now as a brand new company, I have no trust and it's inkthredables fault. Believe me, I was so excited to use these guys and give them a great rating for a UK company, but they let themselves down. The chat team are mostly nice though, Liam being the most caring.
I'm sorry to hear this, but please be assured this isn't a normal level of service for Inkthreadable. I've taken a quick look into your account and can see our MD has reached out to you to chat about the issues you've had with an aim to have them resolved. If you feel as though we can do anything else for you please let us know, you'll find our support team more than willing to help.
The worst print on demand company. Received an order from a customer, made payment instantly. Shipping status did not change for over a week. Followed up with an email, no reply. Called and got an answering machine. When I finally spoke to someone they said that the top was out of stock and they wouldn't get the top back in stock for 2 weeks. No emails received prior to informing me of this. Reassured they would send out to the customer on the 14th August. I have just received a refund into my bank on the 26th August with no explanation. Made my business look completely unprofessional and a customer lost.
Hi there! I'm sorry to hear you had such a negative experience using Inkthreadable.
It's very unusual to hear that a customer has struggled to get in touch with our support team. All messages from all channels come through to a shared inbox, and we make sure to respond to all queries in the order they are received. it's possible your email didn't reach us, so please accept my apologies for this. Calls out of hours do go straight to voicemail, so if you called outside of our 9am - 5pm hours then you wouldn't reach our support team.
The only reason we would refund an order in this manner would be if we couldn't get hold of you for instruction on how to handle the order when there were stock issues. It sounds like there has been a breakdown of communication, but since quite a lot of time has now passed (Shopify have only just allowed replies to reviews) this isn't something I can investigate in terms of offering a resolution in this reply.
Your experience of our service isn't typical, and we expect a much higher level of service from ourselves than this. Following this reply I'll reach out by email to see if there's anything more we can do for you.
Death Or Glory Co
initially, I was impressed with the Inkthreadable app, the production and delivery SLA's given on their website and the range of items it offers. However, I started a phase of testing things started to go bad. I first set up a whole bunch of products that I wanted to sell and then went through the process of placing a test order, for a couple of reasons: 1. I wanted to check the quality of the goods I had chosen and the quality of the printing. 2. I wanted to test that Inkthreadable could stand up to their production and delivery SLA's.
Firstly the production SLA on their website states 3-5 business days my items were completed and shipped in 7 business days so in total 9 days from when I initially placed the order. Then the order took another 2 days to be delivered meaning that from the point an order was placed to the time it arrived at my address was 11 days. Sadly for me, this is simply not good enough, as a small business owner, if I put this kind of service into use on my shop, I would fully expect to receive bad reviews left, right and centre.
The next problem is with what was delivered, the packing slip was poorly printed in places it was overloaded with ink and in others, there was no ink at all! Not a very professional look, in my opinion.
Finally, there was the quality of the garments, the actual clothing was pretty much as I expected it to be (good) however the printing, looked rushed to the point fibres from the garments appeared to be poking through the prints.
All in all, I'd have to say I wouldn't trust Inkthreadable to produce and ship my orders for me.
Worst dropshipping service ever. Every now and then they are printing 1 t-shirt for 2-3 weeks. Support is always responding with a bs about quality control fail. If you value your clients time, then don't bother installing this app. And I've used them for more than a year, so this is a constant problem. There are plenty of dropshipping services that are much much better.
The Tank Museum
We chose Inkthreadable as we were keen to use a UK based supplier. However, we experienced numerous issues with quality, errors in fulfilment and poor customer service. Whilst customer service is prompt, you are left with the distinct impression they do not really care – or do anything meaningful to help. Christmas was a particular low point as they failed to meet their own delivery guidelines. Promised service improvements never materialised – and we have now closed our account having decided it is simply too risky to place the reputation of our fledgling online business in this company.