Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app reliable for displaying their Instagram feed on their Shopify store, enhancing their site's visual appeal. It offers a range of customization options, even in the free version, and is particularly beneficial for small businesses in building customer trust. Merchants appreciate its consistent performance and quick problem-solving. The support team is highly praised for their efficient responses and proactive improvement suggestions. The app is recognized for its ease of use, functionality, and excellent customer service.

December 27, 2020

Amazing app, I downloaded the entire set from them and it's super helpful.
Hoping in some extra features like integration with blog posts to do the same with the products but with the posts.
Also, it would be nice to have it translated into different languages.
But overall, super helpful

Inluma
Italy
Over 1 year using the app
OneCommerce replied December 27, 2020

Dear Inluma store admin,

Here is Annie from Customer Support team. Thank you so much for your review and It's great to hear that you are enjoying our app.

We are now working hard to improve the function in the future.

If you have further concern, please feel free to contact us, we are glad to help you.

Have a nice day.

Best Regards,
Annie

November 14, 2022

I found this app to be confusing without clear intuitive direction, however Ricky helped me through gave me reading materials and stayed in a live chat with me for as long as it took for me to get the hang of it. If your having issues don't be afraid to reach out to customer support. they are every responsive

Sugar Boutique
United States
24 days using the app
OneCommerce replied November 14, 2022

Hi Sugar Boutique,

Here is Ricky again from Socialwidget team.

First of all, I sincerely thank you for your awesome review.

We really appreciate your feedback and comment about your experience when using our app and loving our support.

If you need any further assistance, please let us know via our live chat or email us at support@socialhead.io

Also I highly recommend you to check our blog for latest news regarding not only Socialwidget, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io

Cheers,
Ricky

January 11, 2023

A great support team that is hands-on and works with you to customize everything to how you want it. Made my job easy and was happy with the results and dedication the support team offers! Highly recommend!

shoppuella
United States
23 days using the app
OneCommerce replied January 11, 2023

Hi shoppuella admin,

Here is Ricky again from Socialwidget.

Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@socialhead.io

Also I highly recommend you to check our blog for the latest news regarding not only Socialwidget, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io

Cheers,
Ricky
Socialwidget by OneCommerce

January 17, 2022

Super great app looks very clean, has a great free plan, and affordable yet powerful paid plan. Customer service is phenomenal, I need help with a customization issue and Felix helped me almost immediately with a seamless and quick resolution. I highly recommend this app!!

hayai.sw
United States
23 days using the app
OneCommerce replied January 18, 2022

Dear hayai.sw

This is Felix from Socialhead Team.

Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our Socialhead blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://socialhead.io/category/shopify/

Regards,

Felix
Socialwidget - Instagram Feed, Story & TikTok

April 5, 2022

It works very well and free for all the functions i need. Felix is very kind and helpful. Great customer service.

Universe Beauty
China
22 days using the app
OneCommerce replied April 5, 2022

Hi Universe Beauty admin,

Here's Felix from Socialhead Customer Support Team.

Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@socialhead.io

Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.

Please refer to more details here: https://socialhead.io/category/shopify/

Best Regards !

Felix
Socialwidget - Instagram Feed, Story & TikTok

August 15, 2022

Hele snelle service en prima widget!
De klantenservice reageert snel en is behulpzaam. Zelfs met een gratis pakket

De Geurtempel
Netherlands
22 days using the app
OneCommerce replied August 17, 2022

Hallo daar,

Hier is Selena van het Socialhead Customer Support Team.

Heel erg bedankt voor je geweldige opmerkingen, we zijn erg blij om te weten dat je onze app en ondersteuning leuk vindt.

Aarzel niet om ons te bereiken voor vragen of opmerkingen via onze livechat of e-mail ons op support@socialhead.io

Daarnaast ontwikkelen we een blog over alle nuttige informatie die je kan helpen bij het zakendoen op sociale netwerken met alle apps van Socialhead.

Raadpleeg hier meer details: https://socialhead.io/category/shopify/

Vriendelijke groeten !

Selena
Socialwidget - Instagram Feed, Story & TikTok

Edited February 9, 2021

I really like how this app is easy to integrate into our shopify store! Easy to tag product. Videos also able to be tagged soon which I am looking forward to. In-app support staff are very helpful.

Ollies Place Kidswear
Australia
22 days using the app
OneCommerce replied February 8, 2021

Hi Ollies Place Kidswear store admin,

Here is Vicky from Socialwidget Team :D

Thank you for your feedback.

For your case, we have another solution to assist, and we have emailed your personal email. Please check your mailbox 📩

I look forward to your feedback

Vicky

January 27, 2023

I struggled to connect to Instagram when first installing the app. I reached out to support who immediately got back to me. First class support from Rachel who showed me exactly what do to. It was so easy and don't know how I could have got it wrong! Now showing on the home page of the website and looking great. Hoping it will help create a lot more Instagram followers for us.

Bamboofeet
United Kingdom
22 days using the app
OneCommerce replied January 27, 2023

Hi Bamboofeet admin,

Here is Rachel again from Socialwidget team.

We're happy you had a fantastic time with us, and appreciate your valuable feedback on our app and the support service.

Also I highly recommend you to check our blog for the latest news regarding not only Socialwidget, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@socialhead.io

Cheers,
Rachel
Socialwidget by OneCommerce

Edited July 7, 2021

Very nice app, user-friendly and easy to customize even in desktop and mobile depending on how you want your instagram feed to be showed up.
There are two things that are limited:
1/ The heading settings are only in one language, so for instance if you set it up in French, il will not be translated in english if your store is switched in english version by a client for instance.
2/ The possibility to tag the product is great but you need to do it manually every day once your instgram feed is synchronized with the app. It is not a big deal as it is very fast to do but it is not automatic!
Otherwise, the support team is great and very reactive.

JOIAH
France
Over 1 year using the app
OneCommerce replied July 7, 2021

Hi JOIAH admin,

This is Rachel from Socialhead Team.

First of all, I sincerely thank you for your review.

Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for support!

Once again, thank you for trusting our app.

Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.

Please refer to more details here: https://socialhead.io/blog/

Best Regards!

Rachel

July 1, 2021

The link to my instagram had stopped working so I jumped onto the app to try and fix this. I kept sending me an error message when I tried to reconnect my instagram account. While I was trying to fix this a service agent popped up in the messenger box and noticed that there was a problem without me having to ask for help. She helped rectify the problem and also helped me with coding to get the colours correct for my website. VERY quick and helpful. Great when you are a small business with not one else to help you!

Lisse
Australia
Over 1 year using the app
OneCommerce replied July 1, 2021

Hi Lisse store admin,

I am Rachel from Customer Support of Socialwidget. Thank you so much for reaching out to us and for your precious review

We are trying our best to improve our app better. While you are using our app, if you have any concerns, please don't be hesitate to contact us

Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead. Please refer to more details here: https://socialhead.io/blog/

Warmest Regards,

Rachel