InsureShield Package Protect

InsureShield Package Protect

Pricing
Free to install. Additional charges may apply.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
3.9 (57)

Insure shipments and get claims paid quickly so you can drive repeat sales and positive reviews.

Get peace of mind with pay-as-you-go protection for shipping mishaps like damage, loss, & porch-pirated theft. Set up rules to automatically cover your orders. Give customers the ability to protect their orders at checkout or elect coverage for them should they opt out. With claims typically paid in a matter of days, easily track them 24/7 & pay your monthly invoice via an online portal. Package protection charges are applied to fulfilled orders based on your preferences.

Get peace of mind with pay-as-you-go protection for shipping mishaps like damage, loss, & porch- ... more
  • Multi-carrier package coverage against loss, damage, and porch pirated theft
  • Flexible rules to protect all or certain shipments based on value, SKU, or geo
  • Enable checkout cart coverage & allow customers to elect package protection
  • Improve customer experience w. fast refunds/reorders due to fast claim payments
  • Get dedicated support for your shipping protection & claims questions
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

  • Debut
  • Dawn
  • Minimal
  • Brooklyn
  • Venture
  • And More!

Pricing

External charges may be billed by UPS Capital Insurance Agency Inc. separately from your Shopify invoice. Learn more

Free

Free to install

UPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).0% deductible

All charges are billed in USD. See all pricing options

Reviews (57)

Overall rating
3.9
Counts per rating level
  • 75% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
October 1, 2024

This app started off great. Unfortunately, over the past few months it has turned into hot garbage. The transactions won't even load no matter how many times I refresh the page.

We're still getting charged for transactions, and we can't even see them at all.

Shipments are being skipped over, allowing packages to not receive insurance coverage randomly. We're out several claims that were supposed ...

Conquest Auto Parts
United States
7 months using the app
May 8, 2024

Was great for first couple of months. If you actually need to use the insurance (i.e. file claims) they will rapidly increase your rates with no warning. They also won't allow you to negotiate or bring down your rates once they do this. They will also charge insurance for full MSRP value on products, even if the customer received a discount, or the item was on sale at the time. There's a lot of ...

Horizon Motorsport
United States
About 2 years using the app
UPS Capital Insurance Agency Inc. replied May 10, 2024

Thank you for your review. We are sorry to hear that your experience was not ideal. We appreciate you bringing this to our attention. A member of our team will reach out to ...

April 26, 2023

It gives us peace of mind to know we can rely on coverage for our precious tea and ceramics while the easy claim process helps take some of the pain away. Our customers are always impressed that a small shop like ours can give large company customer service.

Tea Dealers
United States
Over 1 year using the app
UPS Capital Insurance Agency Inc. replied April 26, 2023

That's what we call the brighter side of shipping! Thank you, Tea Dealers, for the wonderful review. We are happy to hear you had a positive experience with our claims ...

Edited February 2, 2023

We have been using the UPS Capital app for our Shopify store for a year and a half now and love it. It did have some hiccups but seems like they have made some changes to the platform. As a Shopify merchant that uses a vendor to drop ship for us without insurance, this has been a great value to the time to deal with the lengthy process of filing claims with the carriers for damaged or lost ...

Estancia Tiles
United States
Over 1 year using the app
UPS Capital Insurance Agency Inc. replied February 2, 2023

Thank you for your kind review! We love to hear that your claims and customer experience have been great. We always aim to deliver a 5 star experience to our customers and we ...

April 28, 2023

As a company that relies on the timely delivery of packages, we are confident in InsureShield's package insurance. Their straightforward claim process and reliable payment of claims ensure that our bottom line will not suffer from any unforeseeable losses. Moreover, the added protection against package theft through their app is a valuable benefit that provides us with peace of mind, and ensures ...

Budget Billiards Supply
United States
Over 1 year using the app
UPS Capital Insurance Agency Inc. replied April 28, 2023

Thank you Budget Billiards Supply for the kind review! We love to hear that you are happy with our customer service and our claims process. Happy shipping!

Support

App support provided by UPS Capital Insurance Agency Inc. .

Or visit their support portal

Developer

UPS Capital Insurance Agency Inc.

35 Glenlake Parkway NE, Atlanta, GA, 30328, US

Launched

January 21, 2021

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