InsureShield Package Protect

InsureShield Package Protect

Free to install. Additional charges may apply.
Rating (4.2)
Reviews

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

January 21, 2021

Languages

English

Works with

Debut, Dawn, Minimal, Brooklyn, Venture, And More!

Insure shipments and get claims paid quickly so you can drive repeat sales and positive reviews.

Get peace of mind with pay-as-you-go protection for shipping mishaps like damage, loss, & porch-pirated theft. Set up rules to automatically cover your orders. Give customers the ability to protect their orders at checkout or elect coverage for them should they opt out. With claims typically paid in a matter of days, easily track them 24/7 & pay your monthly invoice via an online portal. Package protection charges are applied to fulfilled orders based on your preferences.

Get peace of mind with pay-as-you-go protection for shipping mishaps like damage, loss, & porch-pirated theft. Set up rules to automatically cover your orders. Give customers the ability to protect their orders at checkout or elect coverage for them should they opt out. With claims typically paid in a matter of days, easily track them 24/7 & pay your monthly invoice via an online portal. Package protection charges are applied to fulfilled orders based on your preferences. more
  • Multi-carrier package coverage against loss, damage, and porch pirated theft
  • Flexible rules to protect all or certain shipments based on value, SKU, or geo
  • Enable checkout cart coverage & allow customers to elect package protection
  • Improve customer experience w. fast refunds/reorders due to fast claim payments
  • Get dedicated support for your shipping protection & claims questions

Pricing

External charges may be billed by UPS Capital Insurance Agency Inc. separately from your Shopify invoice. Learn more

Free to install

UPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).0% deductible

Free to install

UPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).0% deductible

All charges are billed in USD. See all pricing options

51 reviews

Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 12% of ratings are 1 stars
January 29, 2024

We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.

Beaded Blondes Wholesale
United States
6 months using the app
UPS Capital Insurance Agency Inc. replied January 31, 2024

Thank you for the wonderful review! We prioritize our customer service and easy claims process so it is great to hear that you’ve had a great experience with our app!

Edited December 27, 2023

I submitted my first claim after months and it has taken a month to get a response only asking for the tracking number because their system is not working properly.

Horrible first-time experience.

UPDATE, Yes I mentioned the tracking number above. Why did it take me to email you a month later to get a response that you needed a tracking number?

Aqua Lab Technologies
United States
8 months using the app
UPS Capital Insurance Agency Inc. replied December 27, 2023

Hi Aqua Lab Technologies - we are so sorry to hear about the inconvenience you experienced when filing your first claim with us. After doing some investigation, we identified there was an issue with the first tracking number you provided with your claim. Upon receiving an updated tracking number, your claim was immediately submitted for payment on 12/20.

We hope that clears up any confusion and would be happy to chat more if you have any additional questions or concerns.

February 3, 2024

App has some glitches but has gotten better since we first installed it. Pretty good about being able to get ahold of someone and follow through is also pretty good.

TCP Pro Racing
United States
3 months using the app
UPS Capital Insurance Agency Inc. replied February 7, 2024

Hi TCP Pro Racing, it’s great to hear that the app has improved for you after installation & that you’re having good experiences with our customer support team so far. Here’s to happy shipping!

January 18, 2024

It is easy to work with this app. However, I was skeptical at the beginning. Now we have quick replies to our queries.

Prolisok
United States
4 months using the app
UPS Capital Insurance Agency Inc. replied January 31, 2024

We are glad that you had a great experience with our app so far! That’s what we call the brighter side of shipping!

November 14, 2023

Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!

VOELEN
United States
About 1 year using the app
UPS Capital Insurance Agency Inc. replied November 15, 2023

Hi VOELEN,

We are so glad to hear that you had a great experience with our support team! Our team appreciates the positive feedback and is dedicated to providing you the best support. Happy shipping!

About this app

Launched

January 21, 2021

Languages

English

Works with

Debut, Dawn, Minimal, Brooklyn, Venture, And More!

Built by UPS Capital Insurance Agency Inc.

About UPS Capital Insurance Agency Inc.

4.2 average rating

3 years building apps for the Shopify App Store

35 Glenlake Parkway NE, Atlanta, GA, 30328, US

Support

Send a message

1-800-711-5912

insureshieldsupport@ups.com

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