InsureShield Shipping Coverage

InsureShield Shipping Coverage

Free to install. Additional charges may apply.
Rating (2.7)
Reviews
Developer
UPS Capital Insurance Agency Inc.

Highlights

Speed tested
  • No impact to your online store
Built for your business
  • Use directly in Shopify admin

About this app

Launched

January 21, 2021

Languages

English

Integrates with

Debut, Dawn, Minimal, Brooklyn, Venture, And More!

Insure shipments and get claims paid quickly so you can drive repeat sales and positive reviews.

With InsureShield® shipping insurance, you get protection for loss, damage and porch-pirated theft. The app is flexible, allowing you to set rules based on how you want insurance to apply to your fulfilled orders. You can even allow your customers to elect protection at checkout. And, if your customers don't select it, you can create a rule to elect coverage on their behalf. Claims and payments are handled through an online portal, making it easy for you to see status and pay bills.

  • Fast claim payments allow fast refunds & reorders improving customer experience.
  • Insure UPS, FedEx, & USPS packages against loss, damage and porch pirated theft.
  • Set rules for protection and offer customers the option to elect at checkout.

Pricing

External charges may be billed by UPS Capital Insurance Agency Inc. separately from your Shopify invoice. Learn more

Free to install

You are charged $0.80 per $100 Express Carriers ($10,000 limit). $0.95 per $100 USPS ($5,000 limit). 0% deductible.

Free to install

You are charged $0.80 per $100 Express Carriers ($10,000 limit). $0.95 per $100 USPS ($5,000 limit). 0% deductible.

11 reviews
Overall rating
2.7
Counts per rating level
  • 73% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 27% of ratings are 1 stars
December 3, 2022

Thought this app would be a plus but don't make the mistake of installing if you have any expectation of needing any service or if you happen to process any orders using a method other then shipping like pickup or local delivery.
When I first signed up they were helpful and a rep contacted me about my issues, but since that person promised to credit me for orders not shipped it has been months and they still haven't got it fixed.
It is literally impossible to reach anyone on their team, they offer an 800 number that always goes to voicemail and then don;t respond to your voicemails, mail support is the same all my messages constantly go ignored and on the rare occasion someone contacts you they never followup. I've never had to make a claim but with the service I've seen so far it does not bode well!

St. Kilian's Cheese Shop
United States
Time spent using app: 3 months
UPS Capital Insurance Agency Inc. replied December 5, 2022

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further to make things right. Someone from our team will be reaching out shortly.

November 30, 2022

Started out great but has been going downhill quickly. Claims used to be approved in 1-2 days, now I'm waiting over a week (at least) on a claim to process. When it finally does process, it's almost never approved without them first asking for 3-4 different documents, in addition to all the documents I've already provided, documents which used to be enough to approve a claim. My current adjuster (Breanna) does not reply to my emails when I reach out. In addition to me uploading the conversation with my customer, the order history page that shows the order value and amount refunded - she's now asking for a Credit Memo, a Reshipment Tracking Number (even though we didn't re-ship anything), and also a "statement from the customer". What even is that? I'll never know because no one replies when I reach out to ask what is going on. I consistently sent them anywhere from $500 to $900 a month in premium payments (paid via invoice, credit card), but they now are having troubles paying out claims in the amount of $30-60 when I've provided full proof. We are a super small business so to pay this much money and stop getting anything in return for it, I now don't see this as "insurance" because clearly nothing is insured. Honestly, I'm considering stopping payment on this previous month's invoice because they paid out $0.00 to us in the month of November but we will owe them nearly $500 in premiums for said orders. So long story short - they started out great and won me over, but in the end, they are no better than Route or the others. I cannot recommend their services. The claims process has become slow and the agents will not reply to your contact attempts. Feel free to follow up with me if you want to make this right but as of now, our search for a new provider starts today. I will be reaching out to close my account and will also be requesting that my most recent invoice by waived since you paid out nothing and provided zero coverage. I'll also be sharing this information with Shopify support.

Joco Records
United States
Time spent using app: About 1 year
UPS Capital Insurance Agency Inc. replied November 30, 2022

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Someone from our team will be reaching out shortly.

January 25, 2022

Best shipping insurance provider! Claim process is super easy and getting reimbursed is painless with InsureShield. Jeanne was very helpful and still is to this very day.

Baltini
United States
Time spent using app: 5 months
UPS Capital Insurance Agency Inc. replied June 14, 2022

We're glad you love InsureShield! Our goal is to keep you and your customers happy. Here's to happy shipping!

About this app

Launched

January 21, 2021

Languages

English

Integrates with

Debut, Dawn, Minimal, Brooklyn, Venture, And More!

Built by UPS Capital Insurance Agency Inc.

About UPS Capital Insurance Agency Inc.

1 app

2.7 average rating

2 years building apps for the Shopify App Store

Support

Send a message

1-877-263-8772

insureshieldsupport@ups.com

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